Italy: Viagogo fined a million euros

Italian antitrust agency AGCM has fined Viagogo €1 million (US$1.2 million) for failing to comply with demands made a year ago. Meanwhile, the prosecutor’s office in Valencia, Spain, has launched an investigation.

Back in April 2017, the AGCM found that Viagogo was misleading customers by not making the original ticket price as well as their allocated seats transparent. The authorities ordered Viagogo to rectify the situation by indicating the face value price as well as seat number.

Viagogo responded, saying it would comply, but since then, numerous new complaints by consumers and consumer associations have been submitted. AGCM consequently imposed a fine of €1 million (US$1.2 million) on the ticket resale company.

Italy is one of the countries where secondary ticketing has been particularly controversial in recent years. And, very often, whenever the touting of tickets proves controversial, Viagogo will be right in the thick of the controversy.

The Italian Competition Authority hit out at various ticket resale sites a year ago over their failure to provide to buyers the information required under law.

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