Diebold, Mountain America CU Testing Video Concierge Service For ATMs

What's Next In Payments®
4:48 PM EDT February 26th, 2013

Diebold partnered with Mountain America Credit Union, Utah’s second-largest credit union and the 29th largest in the United States, to pilot Diebold Concierge Video Services. The service enables Mountain America members to speak directly with the credit union from the ATM to ask questions, review marketing opportunities and complete any call center-capable transaction.

“Whether Mountain America’s members have questions, need to resolve an issue or even want to respond to a marketing offer, they’ll be able to speak live, via video, with a customer service representative and complete their business on the spot,” said Mychal D. Kempt, vice president, North American operations, Diebold. “This represents a whole new way of doing business at the self-service channel.”

Read the full story.

Topics:
Comments
Also by This Author
What's Hot
News
As The Fed Works To Improve B2B Payments, Payments Industry In Position To Help
B2B Payments
Former Aeropostale VP Gets Jail Time For Business Fraud
Alternative Financial Services
Payment Firm Partners With Lender To Power SME Financing
International
Japanese Auto Parts Makers Face $202M Antitrust Fines
View All Articles ››
You May Also Like
Uncategorized
B2B Screen-Printing Industry Gets Boost
Uncategorized
Trends Of The Week
Uncategorized
Michelin Acquires Brazilian Fleet Management Company
Uncategorized
MPOS TRACKER REPORTS ARCHIVE
View All Articles ››