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Australia: ACCC targets 11 Harvey Norman stores, may issue up to $12M in fines

By  |  November 20, 2012

The Australian Competition and Consumer Commission has filed a suit in the Federal Court against 11 Harvey Norman franchisees for allegedly misleading consumers. Harvey Normal has nearly 200 stories on the continent, but the 11 cited in the claim have been targeted due to consumer complaints filed with the ACCC. The complaints specifically pertain to some staff at the 11 stores who, according to the claim, misled customers on warranty restrictions as well as policies on refunds and replacement fees. If found guilty, each store faces up to $1.1 million in fines, for a total of up to more than $12 million. Harvey Norman sells a wide range of products including electronics and appliances.

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