A PYMNTS Company

How Do We Best Govern AI?

 |  June 5, 2023

By: Brad Smith (Microsoft)

“Don’t ask what computers can do, ask what they should do.”

That is the title of the chapter on AI and ethics in a book I co-authored in 2019. At the time, we wrote that, “This may be one of the defining questions of our generation.” Four years later, the question has seized center stage not just in the world’s capitals, but around many dinner tables.

As people have used or heard about the power of OpenAI’s GPT-4 foundation model, they have often been surprised or even astounded. Many have been enthused or even excited. Some have been concerned or even frightened. What has become clear to almost everyone is something we noted four years ago – we are the first generation in the history of humanity to create machines that can make decisions that previously could only be made by people.

Countries around the world are asking common questions. How can we use this new technology to solve our problems? How do we avoid or manage new problems it might create? How do we control technology that is so powerful?

These questions call not only for broad and thoughtful conversation, but decisive and effective action. This paper offers some of our ideas and suggestions as a company….