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Ireland: Consumer watchdog takes action against Vodafone

By  |  August 6, 2015

The Competition and Consumer Protection Commission has taken action against Vodafone Ireland after it found that the telecoms firm was not complying with consumer law in relation to providing customers with information on cancelling contracts.

Under European regulations governing distance selling, consumers have the right to cancel contracts taken out online or over the phone within a set timeframe, and traders must provide that information prior to the purchase being made.

Vodafone said it will update its website with the correct information, and customers who bought goods or services online in the past 12 months and now want to cancel their contract can check the website to find out how to do so.

Full content: Belfast Telegraph

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