A PYMNTS Company

Italy’s Watchdog Investigates Alitalia & Volotea Flight Cancelation

 |  July 5, 2020

The Italian antitrust authority announced on Friday, July 3, it was looking into Alitalia and Volotea in relation to the sale of tickets for flights cancelled due to the coronavirus outbreak, reported Reuters

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    The watchdog has opened two proceedings in response to several customers’ complaints about the cancellations of trips when the travel restrictions due to COVID-19 had already been lifted, it said in a statement. 

    Both the Italian airline and the low cost carrier have offered customers vouchers and not cash reimbursements for the cancelled trips and have failed to provide adequate information to consumers about their rights in case of cancellation, the antitrust regulator stated.

    Full Content: Reuters

    Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.