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UK: Car firms to improve practices after competition review

By  |  July 13, 2015

Millions of holidaymakers who hire a car abroad will soon enjoy better terms and conditions after five of the sector’s biggest firms agreed to make changes following concerns about hidden costs and “potentially unfair” practices.

The UK competition watchdog has led a Europe-wide review which has resulted in the five firms – Hertz, Avis Budget, Enterprise Rent-A-Car, Europcar and Sixt – agreeing to introduce improvements to areas that frequently lead to complaints, such as less-than-transparent pricing information, high-pressure sales tactics, fuel policies and damage inspections.

The Competition and Markets Authority said it was keen to help motorists avoid “nasty surprises at the pick-up desk” in the UK and abroad, though with most of the improvements being introduced over the next six months they may not be in place in time to benefit those people about to set off on their summer holidays.

Full content: The Guardian

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