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UK: Ofcom to bring in easier broadband switching

By  |  June 21, 2015

New ‘one touch’ process will place the responsibility for the switch directly into the hands of the company to which the customer is moving.

Ofcom is introducing new broadband switching rules from tomorrow that it claims will make it easier for millions of customers to change provider.

Customers switching between providers who use Openreach telecoms network, such as BT, EE, Sky and TalkTalk, will be able to use a ‘one touch’ process that will place responsibility for the broadband or landline switch entirely in the hands of the company to which the customer is moving.

Under the new system, consumers will no longer need to cancel their contract with their old provider, with the whole process handled by their new supplier on their behalf.

Full content: The Telegraph

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