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UK: Scottish Power handed temporary sales ban

 |  March 4, 2015

ScottishPower, one of Britain’s “big six” energy suppliers, has been given a temporary selling ban for failing to clear a backlog of customer issues within a timeframe set by the regulator.

Iberdrola-owned Scottish Power is barred from proactive selling for a 12-day period from Wednesday, British energy watchdog Ofgem said in a statement.

Ofgem launched an investigation into some of ScottishPower’s customer services, including long call-waiting times and a delay in implementing decisions by an independent official in November, giving the energy supplier monthly deadlines to improve.

“We remain very concerned about how customers are being treated,” Ofgem senior partner Sarah Harrison said.


Full Content: The Financial Times


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