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PayPal Partners With OpenAI to Bring Payments Directly Into ChatGPT

By  |  October 28, 2025

PayPal announced on Tuesday that it has entered a partnership with OpenAI that will allow users of ChatGPT to make purchases directly through PayPal’s platform, according to Reuters. The collaboration sent PayPal shares up 10% as investors welcomed the move, which integrates one of the world’s most established digital payment systems with one of the fastest-growing AI platforms.

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    Per Reuters, the deal will connect PayPal’s global merchant network to ChatGPT, enabling users to discover and buy millions of products and services within the app. The integration marks a major step in the evolution of online shopping, as AI tools become increasingly capable of understanding user preferences, setting budgets, evaluating reviews, and autonomously purchasing products.

    The partnership positions ChatGPT as not just an information tool but a transactional platform, allowing users to complete purchases without leaving the chat interface. For merchants, the connection provides access to ChatGPT’s vast user base of more than 800 million weekly active users.

    PayPal CEO Alex Chriss said the initiative reflects the company’s ambition to make its payments available wherever consumers choose to shop. “We want PayPal to be available anywhere and everywhere that consumers want to pay and we want merchants to be able to sell to consumers anywhere and everywhere,” Chriss said on a call with analysts.

    Read more: Poland Fines PayPal Europe $27.3 Million for Ambiguous User Agreements

    According to Reuters, PayPal sees this collaboration as a key part of its strategy to expand digital payments into new environments powered by artificial intelligence. The move also highlights how “agentic commerce” — where AI agents act on behalf of users to find and buy products — could redefine e-commerce.

    “Agentic commerce is seen by some as a potential ‘silver bullet’ to leverage PayPal’s large and global user base and reignite growth on what could be (to be proven as it’s still very early days) a next-gen commerce platform,” analysts at Evercore ISI told Reuters.

    Source: Reuters