Instacart is ramping up its efforts to capture and keep customers as it aims to cement its status in the online grocery sector. The company is concentrating on two primary objectives: bringing in new users, elevating engagement with its current clientele, and creating “habituated customers.”...
Last-mile delivery management firm Onfleet has integrated with fleet insurance firm Fairmatic. “Businesses that take advantage of the integration will develop a better understanding of their delivery drivers’ performance with a free driver analytics dashboard that can reduce insurance rates,” the companies said in a...
Best Buy is rolling out an artificial intelligence (AI)-powered delivery tracking system that promises minute-by-minute updates. The company aims to satisfy customers who are increasingly frustrated with vague delivery windows and limited order visibility. Experts say the move comes as the eCommerce sector grapples with...
Autonomous delivery company Serve Robotics has launched a robot delivery partnership with Shake Shack. The collaboration, announced Wednesday (Aug. 14), lets diners who order from select Shake Shacks in Los Angeles via Uber Eats receive their food via Serve’s robots. According to a news release...
As merchants look to target their offerings to consumers’ unique needs and preferences, Gopuff is tapping personalized ads to drive additional revenue. In an interview with PYMNTS following the company’s recent launch of its new in-house ads platform, Daniel Folkman, SVP of business at the...
Instacart and Albertsons have updated their partnership for faster grocery deliveries across the U.S. The companies announced in a Wednesday (July 31) news release the launch of Instacart pickup services and Albertsons delivery for Albertson brands, including Safeway, Shaw’s, Acme, Jewel-Osco, Randalls and Vons. In...
DoorDash has reportedly hired an ex-Amazon executive to help its continued expansion beyond restaurant deliveries. Parisa Sadrzadeh, who has also worked as Flexport’s vice president for small and midsize business and omnichannel fulfillment, will be DoorDash’s new vice president of strategy and operations, The Information...
Delivery aggregator DoorDash has expanded its network of partners to include its first arts and crafts retailer and one of the largest discount grocery store chains in the United States. The company’s new partnership with Michaels offers consumers on-demand delivery of crafting supplies, home decor and other...
Both UPS and FedEx told their customers Friday (July 19) that package deliveries may be delayed due to the global Microsoft outage that began late Thursday (July 18). “A third-party software outage is impacting some UPS computer systems,” UPS said in a service alert on...
