The CEO of FedEx says Amazon’s new supply chain service is no threat to his company. “Last week’s announcement versus what FedEx operates is completely different,” Raj Subramaniam told CNBC’s Jim Cramer during a Tuesday (May 12) edition of the “Mad Money” program. “FedEx is a true end-to-end global...
DoorDash used its first-quarter earnings call to press the same argument it made in Q4. The next leg of competition in local commerce runs through whoever delivers the best end-to-end experience. CEO Tony Xu said customers judge platforms on whether they got the exact item...
Grab Holdings is betting that 14 years of hyper-localized data can outrun seasonal slumps and regulatory headwinds in Southeast Asia. The Singapore-based “super-app” reported first-quarter results Tuesday (May 5) that showed revenues up 24%, and highlighted the increasing reliance on artificial intelligence (AI) to squeeze...
Grocery giant Ahold Delhaize has expanded its delivery partnership with Uber Eats. The collaboration, announced Monday (May 4), makes nearly 2,000 Ahold stores available on the Uber Eats marketplace. The company’s stores include Food Lion, The GIANT Company, Hannaford and Stop & Shop. “Customers expect flexibility in how they shop, and that means being...
Sam’s Club says members can now get their orders in an hour or less. Possibly much less. “Members love our three hours or less express delivery, but they told us they wanted an even faster option—so, we delivered,” Greg Pulsifer, senior vice president for eCommerce at the Walmart-owned...
The old adage holds: Shoppers “want what they want, when they want it.” In retail, that “when” has always meant now. Conventional wisdom long ago hardwired “now beats later” into eCommerce strategy, pushing logistics in a single, seemingly irreversible direction: faster. Two-day shipping gave way...
Uber Eats has begun offering returns on retail items purchased on its app. Calling it a first for the on-demand delivery space, the company announced Friday (April 17) that customers can now send back eligible retail items bought over Uber Eats and receive a refund,...
Grab is preparing to launch artificial intelligence-powered robots “very soon” to help delivery drivers pick up meal orders from restaurants more quickly, according to Grab Co-founder and Group CEO Anthony Tan. The robot, dubbed “Carri,” is one of several AI-powered solutions unveiled by Tan in...
Robots and drones could reduce food delivery costs to as little as $1 per order. That’s according to a new analysis from Barclays, cited in a report Wednesday (April 15) by Reuters. It notes that companies like DoorDash are working with autonomous delivery operators, mainly through sidewalk delivery robots (SDRs)...