Accelerating The Real-Time Payments Demand Curve

• Thirty percent of consumers believe that access to real-time payments is a key factor when selecting financial institutions
• Seventy percent of consumers who have used real-time payments before would be “very” or “extremely” likely to use the option again if it were available for free
• One-quarter of consumers would switch to new FIs to gain access to real-time payment offerings

AI Innovation

• 63.6 percent: Share of FIs that believe AI is an effective tool for stopping fraud before it happens
• 80 percent: Portion of AI-using fraud specialists that believe the technology could reduce payments fraud
• 63.9 percent: Share of fraud specialists that believe smart agents could reduce payments fraud

Anatomy Of A Consumer Payment

• An interview with Keala Gaines, vice president of global payment services for eCommerce marketplace eBay, on how merchants can turn friction-filled payment experiences into consumer loyalty opportunities
• Recent trends in the consumer payments space, including why 84 percent of consumers are now spending more with merchants that offer more personalized shopping experiences and how The Fragrance Shop is tapping video technology to offer an omnichannel experience in an effort to boost loyalty
• A Deep Dive examining how consumer payment and shopping behaviors have shifted since the pandemic began and how offering multiple seamless, flexible payment methods can help merchants keep customers engaged

Apple Pay At Six

• 8 percent of users with Apple Pay-enabled devices are now utilizing the mobile wallet to make in-store purchases at the point of sale, compared to 5 percent in March 2020
• 90.8 million Americans are equipped to use Apple Pay to make payments at the physical POS in eligible store locations
• Apple Pay could potentially facilitate $889 billion in brick and mortar sales

AskPYMNTS

• 34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
• 11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
• 70.9 percent: Share of national bank customers who believe banks must provide loans

B2B Payments Innovation Readiness

• 48%: Share of firms that cite process speed as an AR-related problem area
• 68%: Portion of firms that are planning to leverage technologies to upgrade their AR systems for faster processing
• 49%: Share of small businesses that say the pandemic has greatly affected their collections operations

B2B PAYMENTS TIPPING POINT

• 34 percent of companies say their use of ePayables will increase in the next three years.
• More than 35 percent of companies earning more than $1 billion per year have already adopted accounts payable automation.
• 61 percent of businesses say that Real-Time Payments would improve their payroll operations.

Beyond The Card: Toward The Cardless And Contactless Future

• 56 percent: Share of consumers who say their merchants have added or improved curbside pickup since the pandemic began
• 88 percent: Portion of POS terminals around the globe that are expected to be NFC-capable by 2024
• 35 percent: Share of in-store transactions in the UAE that are conducted using contactless cards

Bridging The Gap: Mobile Card App Adoption Report

• 102 million U.S. consumers have downloaded mobile card apps
• 19.2 percent of app users cite fingerprint login as the most important in-app feature
• 70.1 percent of consumers use mobile card apps to better manage their accounts

Building A Better App

51.5 percent: Share of credit-centric revolvers that are highly interested in downloading a prototypical “better app”

65.8 percent: Portion of debit-centric consumers that want card apps to offer easier account management

39.5 percent: Share of credit-centric revolvers that would consider switching FIs to obtain better card apps

Buy Button

• $79.5M: Median annual revenue of retail sites that provide buy buttons with optional profiles
• 26.1 percent: Average year-over-year increase in web sales revenue on sites providing the Apple Pay button
• 95.7 percent: Share of health and beauty retail sites providing at least one buy button

Buy Now, Pay Later: Millennials And The Shifting Dynamics Of Online Credit

• 89 percent: Share of millennials that own credit cards
• 11.5 percent: Portion of bridge millennials that have used BNPL
• 38 percent: Share of millennials who had not used BNPL in the past year but were interested in using BNPL within a digital wallet

Cardholder Loyalty Engagement Report

• 23 percent: Share of consumers who would be “very” or “extremely” likely to switch banks for rewards they want
• 51 percent: Portion of consumers who make online or in-store purchases via digital wallet
• 49 percent: Share of consumers who want cash back rewards deposited directly into their accounts

Checkout Conversion Index

• 97%: Share of top-performing merchants that offer product satisfaction guarantees
• 86%: Share of new mobile apps with live site help at checkout
• 80%: Portion of consumers who have shifted to digital-only retail shopping

Commerce Connected

• The latest omnichannel commerce trends, including the efforts of retailers such as Ulta Beauty to implement virtual try-on features and how players like CVS Pharmacy are turning to QR code-based payments to deliver omnichannel shopping experiences
• An interview with Joan King, senior vice president of eCommerce for furniture and home goods retailer Crate & Barrel, on how retailers can provide seamless shopping experiences for customers regardless of where or how they are shopping
• A Deep Dive analyzing consumers’ growing demands for omnichannel commerce and detailing how retailers can keep pace with these shifts amid the pandemic

Connected Consumer

• 19.3: Average number of purchases millennials make every year
• 25 percent: Share of bridge millennials buying online who prefer Amazon
• 50 percent: Portion of consumers who prefer omnichannel shopping experiences

Consumer-Centric Authentication

• 80.4 percent: Share of banking app users who are “very” or “extremely” trusting of their FIs
• 76.5 percent: Portion of banking app users who are satisfied with app features on average
• 35.9 percent: Share of banking app users from the millennial generation

Credit Card Frictions

• 86 percent of consumers say that experiencing a transaction decline has either improved or did not alter their perceptions of the merchant, issuing bank or card network involved in the transaction.
• 61 percent of consumers are satisfied with the outcome of disputed charges
• More than a quarter of consumers say their perceptions of the merchants involved in the transactions worsened, regardless of the outcome of their disputed transaction.

Credit Union Innovation

• 91 percent: Share of CUs “very” or “extremely” interested in card-issuing innovation
• $2.7B: Decrease in consumer expenditure between January and April
• 29 percent: Portion of CUs “very” or “extremely” interested in developing virtual cards

Cross-Border Merchant Friction

• 42 percent: Share of security and utility eTailers offering optional profiles
• 90 percent: Portion of digital product eTailers with mobile-optimized sites
• 57 percent: Share of European digital product eTailers employing IP recognition

D2C And The New Brand Loyalty Opportunity

• 60.6 percent: Share of consumers who increased their use of online D2C channels to purchase food and beverage products during the pandemic
• 44.5 percent: Portion of D2C shoppers who used the channel because it allowed them to find a full range of products in stock
• 51.7 percent: Share of consumers who made CPG purchases from new brands since the pandemic’s onset

Delivering On Restaurant Rewards

• 73 percent: Share of QSR customers ordering food both online and offline
• 33 percent: Portion of restaurant customers ordering food exclusively online who want to access rewards programs via digital wallet
• 87 percent: Share of restaurant customers who plan to order food as they do now after the pandemic has subsided

Digital Consumer

• More than 50 percent of consumers now shop contextually
• Approximately 1 billion devices now support Google Assistant
• Tyler Cooper, CEO of TheTake.AI, talks about what’s slowing contextual commerce’s growth and how AI can help speed it up

Digital Drive

• 53.3 percent: Share of consumers who use voice assistants to connect while driving
• 47.2 percent: Portion of commuters using connected devices while driving who say they are most interested in using them to find gas stations
• 36.6 percent: Share of commuters who use voice assistants connect to the internet via mobile devices

Digital Identity Lifestyle

• 71.2 percent: Portion of both financial services and eCommerce customers who express satisfaction with being required to provide passwords and codes for authentication
• 100 percent: Share of surveyed healthcare consumers who express satisfaction with providing identification documents at physical locations
• 91.1 percent: Portion of eCommerce consumers who were required to provide email addresses when creating online accounts

Digital Payments In A Digital World

• An interview with Christopher Wong, senior product manager of payments, trust and safety for global online ad hoc platform Freelancer.com, on why implementing swift, localized payments can give businesses an edge when recruiting ad hoc talent on a global scale
• Recent headlines from the digital payment space, such as why freelancers in the U.K. need to brace for Brexit’s continued impact on the financial ecosystem and why more businesses are turning to online marketplaces to find new ad hoc workers
• A Deep Dive examining how the rising availability of instant payments is impacting freelancers’ payment expectations worldwide and how these expectations have been affected by the ongoing pandemic

Disbursements Satisfaction Playbook

• 72 percent: Share of microbusinesses that would choose instant payments because they are a fast way to be paid
• 68 percent: Portion of baby boomer and senior consumers who are unfamiliar with instant payments
• 47 percent: Share of consumers who live paycheck to paycheck and struggle to pay their bills who are very likely to choose instant payments

ENTERPRISE RETAIL GROCERY

• Groceries or food-at-home products make up 20 percent of all consumer retail spending
• Cost, convenience and product choice are the three key factors for consumers when choosing grocery retailers
• The average customer spends more than $4,000 a year on food and makes more than 40 visits to grocery stores annually

Financial Invisibles Report

• 67.6 percent: Share of consumers who were able to pay all their bills on time in Q3 2018
• $60.4K: Average annual income of consumers who received loans from family members or friends to pay off debts in Q3 2018
• 20.8 percent: Share of consumers who were either “very” or “extremely” interested in financial education in Q3 2018

Gig Economy

• 38.4 percent: Share of non-seasonal gig workers
• 38.2 percent: Share  of gig workers were paid via direct deposit
• 19.4 percent: Share of gig workers were not employed outside the gig economy

Global Cash Index

• 60 percent: Portion of South Africa’s GDP accounted for by cash share
• 12 percent: Expected increase in the Middle East’s overall DFP between 2016 and 2021
• 60 percent: Share of adults in Turkey who possess bank accounts

Global Digital Shopping Australia

• 67 percent: Share of Australian consumers who prefer to shop in store over online
• 24 percent: Increase in share of consumers who prefer wholly online shopping experience since the pandemic’s onset
• 68 percent: Portion of consumers who either use rewards or would be interested in doing so

GLOBAL FRAUD

• 45 percent: Increase in account takeovers in Q2 2017
• $3.3 billion: Amount lost by merchants to account takeovers in Q2 2017
• $57.8 billion: Value of potential fraud in the eight industries the Index analyzed

Global Payments Innovation

• $10B: Value saved in digitized deposits via the Aadhaar payment app in the past three years
• $600M: Amount Alibaba invested in AI company SenseTime
• 34: Number of countries participating in the SCT Inst scheme

HEALTHCARE PAYMENTS

• 90.7 percent: Share of patients who say they can pay off their payment plans in full, either early or by following the plan schedule
• 89.8 percent: Portion of respondents who say they would be willing to consider using a payment plan in the future
• $758: The average out-of-pocket cost for patients who did not pay their debts and have no plans to do so

How Consumers Pay For Elective Medical Procedures

• 9 percent: Share of consumers who considered elective care but opted out because they could not afford it
• $18.4B: Potential revenue healthcare providers could gain by offering payment plans for cosmetic surgery
• 9 percent: Portion of consumers who paid for at least one elective procedure in the past six months whose cost significantly applied to their deductible

How To Put AI In Your 2021 Business Plan

• 80 percent: Share of banking interactions done online in 2020
• 55 percent: Average reduction in false positives observed by banks that have adopted AI to fight fraud
• 12: How many months in advance AI systems can detect potential delinquency

How We Will Pay - Connected Devices Brief

• 90 percent: Share of consumers who now own smartphones
• 85 percent: Portion of superconnected consumers who own smart TVs
• 30 percent: Share of consumers who own connected cars

How We Will Pay 2020

• 18 million consumers are shopping for retail products and 27 million are now grocery shopping from home using connected devices.
• 23 million consumers who own voice-activated speakers now use them to make purchases while going about their daily routines.
• 60 percent of consumers – 148 million people – want to use contactless payments at the point of sale.

Innovating B2B Retail Payments

• 70.3 percent: Share of businesses that do not regularly use instant payment platforms that frequently experience cash shortfalls
• $10.08: Average cost of processing a single paper invoice
• 45.1 percent: Portion of businesses that collect data on suppliers’ past performances during the onboarding process

Innovating Order to Cash

• Traci Leffel, director of finance at Rocket Industrial, explains how O2C solutions can give distributors peace of mind when addressing clients’ unique payment needs
• A use case from a North American landscaping supplier that highlights how O2C tools enable landscapers and contractors to focus on their work, preventing suppliers from being forced to collect outstanding payments
• A Deep Dive examining how O2C solutions are changing customer onboarding and enhancing operations with seamless integrations via various internal systems

Innovation Readiness

• 19.7 percent: Share of FIs that lack effective core processing and IT systems
• 12.5 percent: Portion of bottom-performing FIs with both effective IT and core systems
• 36.8 percent: Share of FIs lacking effective core processing and IT systems that view inflexible technology as an impediment

Inspiring Trust In The New Digital Economy

• 14 percent: Share of consumers who say providing positive overall shopping experiences is the most important thing eTailers can do to inspire their trust
• 17 percent: Portion of consumers who say that strong data security policies are the most important feature eTailers can provide to earn their trust
• 20 percent: Share of consumers for whom visual and social cues are most important features for helping build trust in eTailers

Kiosk and Retail

• More than $1 billion worth of kiosks were ordered in 2015
• One thousand new food and beverage kiosks were installed in 2016
• Food and beverage kiosks produced $218 million in 2016

Leveraging The Digital Banking Shift

• 44.8 percent: Share of account holders who use online and mobile channels for their banking “most” or “all” of the time
• 55.7 percent: Share who cite trust as the reason they opened new accounts with their FIs
• 75 percent: Portion of bank customers who plan to maintain most of the digital banking habits they have adopted during the pandemic

Location, Location, Location: How Location Data Can Help Banks Prevent Online Fraud

• 55%: Portion of the adult U.S. population who share location data with at least one app
• 50%: Share of U.S. consumers who are likely to share their location data with banks to better protect their accounts from fraud
• 55%: Share of millennials and Gen Z consumers who would switch to a bank that uses location data to secure their accounts

Luxury Travel

• 13.6 percent of luxury vacation consumers are adventure travelers who enjoy activities like heli-skiing, mountaineering, taking charter flights, riding in helicopters or exploring exotic places like Machu Picchu.
• 50.7 percent of survey respondents pointed to luxury vacations’ costs as a key factor derailing their abilities to pursue such trips.
• 59.7 percent of adventure vacation travelers and 56.7 percent of luxury vacation travelers said they would take more trips if they had access to innovative payment solutions that enabled multiple participants to contribute funds, make recurring payments or track payments, among other features.

Making Instant Pay Global

• Public utility firm PG&E on the challenges of accepting cash payments while innovating digital payments infrastructures
• eCommerce platform SeatGeek on how Brexit is affecting its payments strategy and global expansion plans
• Scooter rental platform Lime on the importance of localizing payments as it expands to new markets

Mapping Consumers’ Return To The Physical World

• 51 percent: Share of consumers who are “very” or “extremely” likely to get vaccinated when they have a chance
• 27 percent: Portion of consumers who are not interested in getting vaccinated who cite fears of unhealthy ingredients as a reason
• 21 percent: Share of consumers expressing concern about the pandemic’s impact who say they worry about infecting others

Marketplaces As Retail's New Front Door

• Eighty-eight percent of all business sellers are paid by their marketplaces. The same is true for 35 percent of all individual sellers.
• The average business seller waits just over three days for funds to settle. Small businesses and individual sellers wait just over two days, on average.
• Offering real-time settlement drives incremental volume for marketplaces. Marketplaces that offer real-time settlement could capture a collective $129 billion to $216 billion per year in sales from U.S. sellers who say they would be willing to switch.

Mastering Multichannel Commerce

• 42 percent: Year- over-year increase in the share of online commerce in the U.S. that was cross-border
• 57: Number of instant payment networks around the world
• 6: Minimum number of banks most international companies work with

Mobile Card Services

•  50.5 percent: Share of consumers who are unaware of mobile card services (MCS)
• 67.8 percent: Portion of consumers who are interested in MCS and who would like to receive text alerts when their cards are used
• 79.6 percent: Portion of MCS-interested respondents who are “very” or “extremely interested” in receiving alerts when cards shared with children are used

Omni Security and Authentication

• Shamoun Siddiqui, vice president and chief information security officer at Neiman Marcus, on the challenges and benefits of using AI and ML to curb cybercrime
• A Deep Dive exploring how retailers are using 3D Secure 2.0 and other tools to safeguard consumers from retail fraud
• Notable headlines from around the space, including news on recent security breaches and the latest security debuts

OMNI USAGE

• 61 percent of large-format store shoppers and 54 percent of those at small-format stores said they shopped at brick-and-mortar locations about as often as they had in past years.
• Brick-and-mortar consumers were the most satisfied, giving merchants an average omnichannel satisfaction score of 37.2 out of 100. By comparison, any-channel consumers gave a score of 36.2 out of 100, and digital consumers awarded merchants just 35.8 out of 100.
• Purchase history capabilities were some of the most popular among shoppers who had tried various features, as 16.7 percent of those buying medications, 15 percent of those purchasing beauty services and 8.2 percent of those buying beauty products said the features were “very good” or “excellent.”

Omnichannel Grocery

• 65 million customers would be willing to switch to a different grocer for easier access to touchless payment options
• 64 percent of consumers buy at least some of their groceries online
• 23 percent of grocery shoppers are ordering groceries online to be delivered at home more than they were before the pandemic began

Online Ordering's Return Round Trip

• 89 percent: Share of all 2020 holiday shoppers who made at least one purchase online
• 56 percent: Portion of holiday shoppers who might return their purchases due to a mistake in size, color or style
• 45 percent: Share of holiday shoppers who might keep an unwanted purchase if offered a discount of 10 percent

Pay Advances

• 66.8 percent: Share of paycheck-to-paycheck gig workers who would consider switching to platforms that offer pay advances
• 53.4 percent: Portion of paycheck-to-paycheck workers who would use pay advances to cover bills and expenses
• 48.5 percent: Segment of paycheck-to-paycheck workers who believe pay advances would provide greater financial flexibility

Payables Friction

• 73.7 percent: Portion of firms processing more than 20,000 invoices per month that plan to implement invoice receipt innovations
• 11.6 days: Average time it takes firms processing more than 20,000 invoices per month to process a single invoice
• 34.7 percent: Share of firms that require their CEOs’ approval to pay invoices

PAYING AT THE PUMP

• 68 percent of adults who pay for gas with mobile apps buy it as often as once per week.
• 73 percent of users who pay for gas with mobile apps said they are more likely to visit the store again if the app experience is convenient.
• More than half (57 percent) of consumers who pay for gas using mobile apps say they would do so more often if the apps could also pay for c-store products.

Payments 2021

• 22 percent: Share of businesses that cite not having real-time access to payments data as a payments friction
• 46 percent: Portion of technology firms that consider cost when judging the efficiency of their AR operations
• 39 percent: Share of education institutions looking to expand their vendor relationships to improve their payments operations

Payments 2022

• 62 percent: Share of platforms that consider cyber fraud while assessing the overall costs of fraud
• 53 percent: Portion of platforms that plan to seek vendor assistance to enhance fraud detection and monitoring
• 41 percent: Share of platforms that plan to increase the size of their fraud protection teams to support future growth

Payments And The Platform Economy

• An interview with Eran Shust, co-founder and CEO of travel platform Splitty, on how breaking up reservations to share different hotel offers and perks can help travel merchants compete
• Notable headlines from around the space, including eBay’s new play to compete with online luxury sneaker marketplaces
• A case study exploring how AI can improve payment platforms’ customer onboarding security measures

Remote Payments

• 24.7 percent: Year-over-year increase in the portion of consumers shopping and paying for food via digital channels
• 38.5 percent: Share of consumers who shopped and paid for their most recent purchase online who earned more than $100,000 per year
• 53.3 percent: Portion of all consumers who used their mobile devices to help them complete their most recent purchases

Restaurant Readiness

• 43%: Portion of restaurants with revenues that have decreased since the pandemic began
• 39%: Share of restaurant customers for whom rewards programs would encourage spending
• 62%: Portion of restaurants that currently offer rewards programs

RESTAURANT READINESS

• 65% of QSR managers believe using apps to place orders delivers a positive customer experience
• 92% of customers consider using an app to place a QSR order offers a positive experience
• 3% of QSR managers say self-service kiosks are the most common way consumers place orders

Retail Banking Services' Paradigm Shift

• 55 percent: Portion of consumers who find information on FIs’ websites to be irrelevant to their needs
• 36 percent: Share of consumers who still cite branch visits as their preferred method for learning about new financial products
• 49 percent: Segment of consumers who are engaging with their FIs via online chat more often now than they did before the pandemic began

Retail Innovation Readiness

• 44.8 percent of consumer services firms consider innovation crucial to their survival
• 26 percent of consumer services merchants are “very” or “extremely” interested in smart POS systems
• 84.7 percent of small consumer services believe intuitive functionality is a key quality for smart POS systems

Retail Product Insurance

• 60.1 percent: Portion of consumers who would buy insurance from their eCommerce retailers if it were offered at checkout
• 62 percent: Share of eCommerce shoppers who were offered insurance coverage for their latest electronics purchases
• 32.7 percent: Portion of consumers who would buy and spend more if offered insurance coverage for their online purchases

Simplifying Cross-Border Payments

• 15,000 euros: The maximum amount that can be transferred via the European Union’s Instant Credit Transfer service
• 57: Number of real-time payments schemes operating worldwide in 2019
• 3,500: The number of financial institutions that have committed to using SWIFT gpi worldwide

State And Local Government Disbursements

• The latest government disbursements news and trends, including how the Idaho Department of Health and Welfare is allowing digital payments for child support payouts
• Representatives from the Oregon Department of Revenue, the Tennessee Department of Revenue and the Texas Comptroller of Public Accounts discuss the state of disbursements within their departments and the issues holding them back from embracing instant payments
• A Deep Dive examining U.S. state and local agencies’ instant payments struggles and how they can revamp their check-heavy disbursement processes to fix these issues

Subscription Commerce Conversion

• 61%: Share of merchants whose sign-up processes were faster in Q4 2020 than in Q3
• 95%: Portion of top-performing subscription services merchants that supported plan changes in Q4 2020
• 40%: Share of subscription services merchants that offered free trials in Q4 2020

Building A Better App Playbook: The FI Playing Field Edition

• 31.4 percent: Share of local and regional bank customers that would consider switching to FIs that offer better mobile apps
• 25.9 percent: Portion of national bank customers that would consider switching to FIs that offer better mobile apps
• 77.5 percent: Share of local and regional bank customers whose apps allow them report cards lost or stolen

Delivering Cardholder Customer Service

• 28 percent: Share of respondents who contacted customer service who would be “very” or “extremely” likely to switch to card providers offering superior service
• 43 percent: Portion of millennials who contacted customer service who would be highly likely to switch card issuers offering superior service
• 94 percent: Share of those who contacted customer service by phone who reported their issues resolved

The Digital Shift: Consumer Trust

• 85 percent: Portion of consumers for whom trust is very or extremely important when deciding where to shop
• 46 percent: Share of consumers who now use contactless payment methods
• 35 percent: Portion of consumers who would like to use voice assistants to order lunch

The Emerging Post-COVID-19 Consumer Survey

• 57.0 percent: Share of consumers grocery shopping online more now than they did before the pandemic began because they worry that stores are crowded
• 24.7 percent: Portion of high-income consumers who would choose to shop with merchants that provide digital capabilities because it makes shopping more convenient
• 50.1 percent: Share of consumers who believe merchants should provide them in-store payment methods that allow them to pay without touching card readers

The FI's Guide To Improving Digital Onboarding

• 57 percent: Share of consumers who had already interacted digitally with their FIs have increased their use of digital channels
• 70 percent: Portion of consumers who do not mind providing standard personal information for their financial institutions
• 64 percent: Share of consumers who would be more comfortable providing personal information if they knew it would not be shared with third parties

The Future of Unattended Retail

• 78.1 percent: Share of digital wallet users who want to make non-traditional unattended purchases
• 48.6 million: Number of U.S. consumers who would like to buy non-traditional items via unattended channels
• 49.4 percent: Portion of unattended retail shoppers who use unattended channels because they are fast

How We Shop

• 76 percent: Share of consumers in large cities who have shifted from shopping for groceries in-store to online since the pandemic began and who also plan to keep doing so after the pandemic has subsided
• 63 percent: Portion of millennial shoppers who have used digital wallets to make purchases during the last three months
• 60 percent: Share of consumers who would be more willing to shop with brick-and-mortar merchants if they offered digital in-store payment options

Key to Optimizing Merchant Services

• 63.5 percent of MSPs are interested in overhauling their core processing systems
• 26.9 percent of MSPs want to do so by upgrading their existing systems
• MSPs that want to upgrade their core processing systems currently offer an average of 7.2 value-added services

Making Real-Time Payments a Reality

• 66.7 percent of firms consider themselves “very” or “extremely” aware of Real-Time Payments.
• 71.9 percent of firms are “very” or “extremely” interested in implementing the system.
• 85.3 percent of firms are either in the process of implementing RTP or expect to do so within the next three years.

Mastering Multichannel Commerce

• 27 percent: Share of total U.S. retail sales that were transacted online in April 2020
• $17.75 billion: Estimated value of online D2C sales in the U.S. in 2020
• $1.8 trillion: Forecast volume of sales transacted on B2B eCommerce platforms in 2023

Optimizing AP And AR

• 75 percent: Share of all U.S. invoices that are paper-based
• 80 percent: Share of U.S. firms that use paper checks to pay their suppliers
• 60 percent: Estimated reduction in missing invoices at firms that automated AP and AR processes

SCA Impact

• $385 billion: amount spent on subscription/recurring payment services in Europe in 2018
• 75 percent: estimated share of European online merchants that are unaware of SCA
• $125 billion: potential financial impact on Europe’s online commerce industry due to SCA

Small Business Guide To Rapid Settlement

• 79.5 percent of digital native small businesses consider access to funds as soon as customers pay “very” or “extremely” important.
• 66.7 percent of omnichannel microbusinesses say the inability to access funds quickly could force them to delay making payroll.
• 80 percent of omnichannel small businesses are “very” or “extremely” interested in rapid settlement.

SMB Receivables Gap

• 64.9 percent: Share of sellers interested in using immediate payment platforms
• 56.2 percent: Portion of SMBs that commonly experience cash shortfalls
• 55.8 percent: Share of SMBs that believe immediate payment platforms would boost their revenues when acting as sellers

Subscription Bundling

• 51%: Share of consumers who rank saving money among the top three reasons for considering buying subscription bundles
• 69%: Share of consumers who would prefer to bundle their subscriptions if they could choose which ones to include
• 79%: Share of consumers who subscribe to six or more services who prefer subscription bundles

The Unlocking AI Playbook: Credit Risk and Payments Edition

• 71.4 percent: share of AI-using FIs that use the system in credit underwriting
• 67 percent: portion of FIs that believe smart-agent–based AI would help address payments fraud
• 62.1 percent: share of banks that expect smart-agent–based AI to improve credit/portfolio risk operations

Unlocking AI: Healthcare Edition

• 4.3 percent: Share of healthcare firms that use AI
• 34.1 percent: Proportion of healthcare firms that are highly interested in smart agent-based AI
• 55.6 percent: Share of large healthcare firms that are highly interested smart agent-based AI

TRAVEL PAYMENTS

• Four out of 10 travel operators struggle to manage multiple payment service providers
• 82 percent of travel companies innovate to combat the loss of customers
• 36 percent of travel companies expect innovations to decrease costs

Tuition Payments

• 50.5%: Share of supporters who rely on employment income to pay for tuition

• 31.7%: Portion of students who work part-time and say it is “somewhat” or “very” hard to pay for tuition

• 54.2%: Share of students who are currently late on payments and find it “somewhat” or “very” easy to pay for tuition

VIRTUAL REALITY IN RETAIL

• VR is expected to generate $1.8 billion for retail and marketing in the year 2022
• The number of VR users more than doubled in 2018, growing from 85 million to 171 million
• Revenues from VR initiatives are expected to increase by 3,000 percent over the next four years

Where Will We Bank Next?

• 57.5%: Share of consumers who would be interested in banking with non-FIs
• 37.8%: Share of Bridge Millennials who would consider banking with PayPal
• 90.6%: Share of consumers who say their primary FIs fit their needs

Which Apps Do They Want?

• 53 percent: Share of consumers who use mobile apps while shopping in store
• 12 percent: Portion of consumers who pay in store via mobile app
• 51.8 percent: Share of consumers who are interested in downloading the Amazon app

Who Are You? Verifying Digital Identity In The Sharing Economy

• 24.3 percent: Share of consumers are asked to submit their identification online when signing up for new ridesharing platforms
• 19.5: Portion of sharing economy platform users are asked to verify their digital identities by providing identification at physical locations
• 21.7 percent: Share of homesharing platform users are asked to verify their identities by providing identification at physical locations

X-BORDER PAYMENTS OPTIMIZATION

• The United States kept its top spot in the Index, coming in as the most cross-border friendly country PYMNTS studied with an Index score of 65.9 out of 100. China rose from fourth to second place with a core of 63.9 out of 100, followed by the U.K. in third 63.2 out of 100.
• The Travel industry received the highest Index score with a 64.8 out of 100, followed by the Apparel and Accessories industry (63.0 out of 100) and the Housewares and Home Furnishing industry (59.4 out of 100).
• Visa is the most commonly accepted payment type, accepted by 94.5% of merchants, followed by Mastercard, accepted by 94 percent – and PayPal, accepted by 79.8 percent.