AI Research

Real-Time Payments World Map – September 2026

The Real-Time Payments World Map, a collaboration with The Clearing House, explores the latest developments shaping the evolution and expansion of instant payments in Asia-Pacific and around the world.

PDF | Inside the September 2026 Report

Why Modern Issuing Platforms Will Determine Which AI Strategies Succeed

Artificial intelligence (AI) is moving from experimentation to practical deployment across financial services. As agentic models exceed merely generating recommendations, issuers are discovering that AI itself is no longer the limiting factor for autonomous action. AI readiness varies significantly across issuer segments. Digital banks, FinTech issuers and institutions operating modern cloud-native architectures often have greater […]

HTML | Inside the September 2026 Report

Credit as a Feature – July 2026

Credit is shedding its identity as a standalone product and becoming a feature that travels with the transaction—before, during or after a purchase. This installment of The Future of AI Credit, a collaboration with Thredd, shows how AI is making context-aware, transaction-level credit operationally real.

PDF | Inside the July 2026 Report

The Hidden Cost of Checkout Gaps – September 2026

They’ve picked the product and are ready to pay. Then their preferred digital wallet is missing, and the sale slips away. New PYMNTS Intelligence research, a collaboration with PayPal, shows which shoppers merchants stand to lose and what they can do about it.

PDF | Inside the September 2026 Report

The Issuer Investment Playbook – September 2026

PYMNTS Intelligence surveyed 500 executives at U.S. card issuers to see where they’re investing next. The findings reveal a much faster platform upgrade race, with fraud defense and AI setting the pace.

PDF | Inside the September 2026 Report

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Navigating Financial Uncertainty: Whose Advice Do Americans Trust?

As economic uncertainty intensifies, consumers are grappling with a range of financial challenges, from inflation to stagnant incomes. In response, many are seeking financial advice and planning tools to navigate these turbulent times. Americans are turning to various sources for this guidance. Some are typical, such as traditional financial institutions (FIs), and some are novel, […]

HTML | Inside the September 2024 Report

At Your Service: Generative AI Arrives in Travel and Hospitality

Generative artificial intelligence (AI) can be an enormous boon to the travel and hospitality industries, particularly in areas like customer relations, schedule planning and back-end bookkeeping. Customer-facing roles show the most promise, with generative AI systems working to address traveler complaints or assist in tasks such as booking flights and accommodations. However, it is easy […]

HTML | Inside the September 2024 Report

Global Digital Shopping Index: UAE Playbook – September 2026

PYMNTS Intelligence surveyed 1,270 UAE consumers to see how mobile tools, AI and payment choice are changing digital shopping. The findings show shoppers moving fast and merchants facing a short window to prepare for AI agents that can do more than recommend products.

PDF | Inside the September 2026 Report