Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.


Inside the May Tracker
AML/KYC Tracker
  • The latest AML/KYC headlines, including the rampant money laundering present in Canadian real estate andcrypto exchanges’ compliance struggles
  • An interview with Ian Rosen, CEO of StockTwits, on securing the company’s investor- and trader-focused social network and forthcoming stock brokerage app
  • A Deep Dive investigating the positives and pitfalls of biometrics for KYC


AML/KYC directory


Inside the April Tracker
B2B API Tracker
  • An interview with Ismail Chaib, chief operating officer at TESOBE and its Open Bank Project, on how FIs can improve security and insights with APIs
  • Notable headlines from the B2B API space, including Deutsche Bank and Serrala’s new SCT Inst API, plus American Express and SAP Ariba’s recent B2B payments partnership
  • A Deep Dive exploring how FIs use APIs to support open banking and cross-border payments strategies
B2B API directory

Call Center Commerce

Inside the May Tracker
Call Center Commerce Tracker

An interview with Paul Lasserre and Gnan Gowda of Genesys on how the call center provider is partnering with Google Cloud on an AI-based solution

The latest call center developments, including voice recognition and AI innovations

A provider directory featuring the space’s top players

Call Center Commerce directory

Credit Union

Credit Union Tracker
  • An interview with Brian Knollenberg of BECU on how CUs can leverage qualitative and quantitative customer feedback to drive member engagement
  • The latest credit union developments including milestones, partnerships and new tech innovations
  • A Deep Dive exploring CUs’ use of customer relationship management systems and what these tools can offer
Credit Union directory

Digital Banking

Inside the May Tracker
Digital Banking Tracker
  • An interview with Hisham Salama, executive vice president and head of digital channels for Bank of the West, on customer engagement and the importance of the payments experience
  • Recent headlines from around the space, including a new credit card partnership between Goldman Sachs and Apple
  • A Deep Dive exploring how banks are crafting customer experiences with as little friction as possible
Digital Banking directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Digital Fraud Tracker
  • Amy Hsu, vice president of product and research for SchoolsFirst Federal Credit Union, discusses how it works to make Zelle transactions frictionless for members and while keeping fraudsters at bay
  • A Deep Dive that outlines how real-time payment systems have made certain types of fraud – including account takeovers and “money mules” – more prevalent
  • Notable headlines from around the space, including an uptick in CNP fraud in rural Australia, Amazon’s new payment service in India and more
Digital Fraud directory

Digital Identity

Inside the May Tracker
Digital Identity Tracker
  • Tapodyuti Bose, managing director for Citi’s Treasury and Trade Solutions division, explains how businesses are increasingly embracing biometrics while abandoning older authentication tools like physical tokens
  • Digital identity news and headlines from TransUnion, PayPal, Google and more
  • Rankings of the top digital identity providers, including profiles of more than 200 players in the space
Digital Identity directory


Inside the May Tracker
Disbursements Tracker
  • An interview with Brian Hassan and Justin Roberts, co-founders of cash management solution firm Kickfin, on how digitally disbursed restaurant tips can help roughly 2.6 million waitstaff
  • Notable headlines from players around the space, including Visa, OnDeck, Instacart and more
  • A directory of more than 175 providers, including three new additions
Disbursements directory


  • The latest faster payments developments, including Centrelink’s adoption of NPP for emergency disbursements and Tinkoff Bank’s participation in Russia’s Faster Payments System
  • An interview with Frank Dombroski, CEO and founder of FlexWage, on why early wage access could help financially strained workers while offering benefits for employers
  • A Deep Dive on real-time payment schemes’ interoperability and the barriers they must overcome to provide smooth, instant cross-border payments
  • A provider directory of 41 top players in the space, including four additions

Intelligence of Things

Intelligence of Things Tracker
  • An interview with Linh Le, founder and CEO of Bonbouton, on the challenges posed by securing healthcare data on IoT devices and the need for regulations
  • The latest IoT developments, including lawmakers’ proposed legislation to regulate the ecosystem
  • A directory of top IoT providers, including four additions
Intelligence of Things directory

Mobile Order-Ahead

Mobile Order-Ahead Tracker
  • An interview with Brent Feldman and Austin Brinsom of B.GOOD on lessons the fast-casual eatery has learned from six years of customer feedback on its mobile app and rewards program
  • The latest mobile order-ahead developments including rewards programs, milestones and demand at Coachella
  • A Deep Dive analyzing the multitude of fraud attempts and other attacks mobile order-ahead apps face daily
Mobile Order-Ahead directory


Inside the May 2019 Tracker
mPOS Tracker
  • An interview with Kristin Parcell, director of commerce for anime-streaming service and merchandise provider Crunchyroll, and Tom Yee, general manager for Boston-area retailer New England Comics, on how mPOS solutions supported their sales at Anime Boston
  • The latest headlines and trends from around the mPOS industry, including Payswiff’s PhonePe partnership and an increase in mPOS adoption in Vietnam
  • A Deep Dive examining the top security risks facing mPOS systems and efforts to combat them
mPOS directory


Inside The May Tracker
PSD2 Tracker
  • An interview with Cas Paton, founder of U.K-based eCommerce marketplace OnBuy, on why the marketplace is working with PayPal for PSD2 and SCA compliance
  • Notable headlines from around the space, including how banks like HSBC and UBS are upgrading their API portals to better serve developers
  • A Deep Dive on how social media and technology companies like Facebook and Google are innovating payments in an open banking world
PSD2 directory

Smarter Payments

Inside the April Tracker
Smarter Payments Tracker
  • An interview with Ritesh Pai, chief digital officer of YES Bank, on how India’s faster payments systems are bringing “instant gratification” to the country’s migrant workers
  • The latest smarter payments headlines and trends, including how BeepTool is streamlining Nigerian remittances and Mastercard’s acquisition of Transfast
  • A Deep Dive examining push payments’ potential to bring greater speed and security to B2B and B2C payments
Smarter Payments directory

Subscription Commerce

Inside the March Tracker
Subscription Commerce Tracker
  • Jack Ruth, head of subscriptions for food delivery app DoorDash, on how the company’s feeless subscription service, DashPass, is driving customer loyalty
  • Notable headlines from around the subscription market, including how Google and other companies are approaching subscription gaming
  • A Deep Dive on how telecommunications companies are utilizing video streaming partnerships to beat out rivals
Subscription Commerce directory

Unattended Retail

Inside the May Tracker
Unattended Retail Tracker
  • An interview with Tina Consola, first deputy director of Chicago’s Department of Finance, on the city’s self-serve kiosks for municipal payments — and why it’s crucial they accept cash
  • A Deep Dive examining how taxis are embracing app-based solutions to stay afloat in a market now dominated by Uber and Lyft
  • Notable news and trends, including Generation NEXT’s Print Mates acquisition and Menorca Airport’s new biometric boarding process
Unattended Retail directory

Workforce Spend Management

Workforce Spend Management Tracker
  • An interview with Kate Dischino, VP of emergency programs for Americares, on how the humanitarian organization’s workforce spend management tools are helping disaster workers focus on relief efforts rather than financial reconciliation.
  • The latest news and headlines on workforce spend management solutions
  • A Deep Dive on how flexible payment cards could be help charter school professional remain accountable to taxpayers and education officials
Workforce Spend Management directory
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