Accounts Receivable Automation

Inside the October Report
Accounts Receivable Automation Report
  • An interview with VersaPay CEO Craig O’Neill on how bringing a social networking model to digital AR platforms can improve communication and transparency
  • Recent headlines from around the space including IKEA’s smart contract adoption and Invoiced’s foray into automated recurring billing
  • A Deep Dive examining key AR frictions and how technologies like AI can accelerate and automate processes
Accounts Receivable Automation directory


Inside the November Tracker
AML/KYC Tracker
  •    The latest headlines on AML/KYC, including including Bank of Thailand’s biometric KYC pilot and India’s changed KYC requirements for foreign investors
  • Justin Farris, Zillow’s director of product development, on real estate security and how home purchasing and rental platforms can defend against attempted money laundering and other forms of fraud
  • A Deep Dive on the potential benefits and limitations of video-based KYC in Fis’ onboarding procedures
AML/KYC directory

Automated Retail

Inside the August Tracker
Automated Retail Tracker
  • Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
  • Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
  • A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants
Automated Retail directory


Inside the April Tracker
B2B API Tracker
  • An interview with Ismail Chaib, chief operating officer at TESOBE and its Open Bank Project, on how FIs can improve security and insights with APIs
  • Notable headlines from the B2B API space, including Deutsche Bank and Serrala’s new SCT Inst API, plus American Express and SAP Ariba’s recent B2B payments partnership
  • A Deep Dive exploring how FIs use APIs to support open banking and cross-border payments strategies
B2B API directory

Call Center Commerce

Inside the September Tracker
Call Center Commerce
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union

Inside the October Tracker
Credit Union Tracker
  • Celeste Kier, vice president and director of customer experience for ESL Federal Credit Union, on the CU’s use of a sophisticated feedback analytics system to drive member engagement
  • The latest credit union developments, including the Independent Community Bankers of America’s new campaign taking aim at CUs
  • A Deep Dive analyzing the AI innovation gap between CUs and other FIs
Credit Union directory

Digital Banking

Inside the November Tracker
Digital Banking Tracker

Rania Llewellyn, executive vice president of global business payments at Scotiabank, talks about the bank’s revamped three-pronged approach to AI innovation and the challenges of competing for specialists who can apply new solutions

Recent headlines from around the space, including Barclays’ decision to hold off on rolling out a U.S. digital bank

A Deep Dive on how emerging AI-powered data models are supporting the fight against fraud

Digital Banking directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Inside the October Tracker
Digital Fraud Tracker

• Nathan Garnett, general counsel of P2P eCommerce marketplace OfferUp, on how machine learning helps human specialists protect platforms from fraudsters
• The latest headlines, including how AI can be used to identify fraud’s signs within milliseconds and combat illicit traffic
• A Deep Dive highlighting new malicious bot advancements and how companies are fending off these attacks

Digital Fraud directory

Digital Identity

Inside the November Tracker
Digital Identity Tracker
  • An interview with Sandeep Bhandari, point-of-sale lender Affirm’s chief strategy and risk officer, and Nitesh Kumar, its head of data science, about the five key data points the company uses to authenticate its customers
  • The latest digital ID developments, including France’s new biometrics-based national ID project
  • A Deep Dive analyzing the ethical questions surrounding digital identity
Digital Identity directory

Digital-First Banking

Inside the November Tracker
Digital-First Banking Tracker
  • An interview with Shawn Bradley, executive vice president of customer insights for Regions Bank, on how the FI’s AI tool, ROSIE, is innovating customer experiences
  • Notable headlines from around the space, including how Santander Bank is using smart ATMs to appeal to digital-first customers
  • A Deep Dive into how banks are using innovative technologies to meet demands from customers used to digital-first banking
Digital-First Banking directory


Inside the November Tracker
Disbursements Tracker

An interview with Paul Gu, co-founder and head of product for online lender Upstart, on the growing importance of instant payments in the lending world

Notable headlines from around the space, including FICO’s recent efforts to secure real-time disbursements with new fraud solutions

A Deep Dive on how instant payments can eliminate frictions in the online lending space

Disbursements directory

Faster Payments

Faster Payments Tracker
  • The latest faster payments headlines, including initiatives from Goji, NatWest and the State Bank of Pakistan
  • David Evans, CEO of bank verification systems provider DecisionLogic, explains how quicker analysis of borrowers’ financial data can offer faster loan access
  • A Deep Dive exploring the benefits of adopting real-time payments in the healthcare market
Faster Payments directory

Fraud Decisioning

Inside the October Playbook
Fraud Decisioning Playbook
  • An interview with Oisin Hanrahan, CEO of on-demand professional hiring marketplace Handy, on how the firm’s blend of AI, ML and human insights enable it to respond to fraud in real time
  • A Deep Dive outlining how data lakes are ushering in a sea change in the anti-fraud fight
  • The latest headlines from around the space, including new insights from the Federal Trade Commission on millennials’ fraud risks
Fraud Decisioning directory

Global Recurring Payments

Inside the October/November Tracker
Global Recurring Payments Tracker
• The latest global recurring payments developments, including Stripe’s foray into Malaysia and a lawsuit accusing of deceptive subscription practices
• An interview with Rob Charlebois, executive vice president of global eCommerce and digital marketing for software provider Corel, on providing convenient, local subscription payments in emerging markets
• A Deep Dive examining the advantages and challenges of offering subscription payments through Boleto Bancário to attract and retain Brazilian subscribers
Global Recurring Payments directory

Intelligence of Things

Inside the November Tracker
Intelligence of Things Tracker Intelligence of Things directory

Mobile Order-Ahead

Inside the November Tracker
Mobile Order-Ahead Tracker
  • An interview with Dan Wheeler, Wahlburgers’ senior vice president of marketing and innovation, on how the QSR balances security and seamlessness to secure its recently launched WahlClub loyalty program
  • The latest mobile order-ahead developments, including a new dine-in mobile ordering option from Chick-fil-A
  • A Deep Dive analyzing the many methods of gift card fraud, its effects and how QSRs are working to stop fraudsters from taking advantage
Mobile Order-Ahead directory


Inside the July 2019 Tracker
mPOS Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation

Inside the September Tracker
Next-Gen AP Automation Tracker
  • The latest AP automation news, including how new automated solutions are providing companies with actionable intelligence for unlocking payment efficiencies in AP workflows
  • An interview with UMB Bank’s executive vice president and director of product management, Uma Wilson, on helping businesses recognize the impact of modern AP approaches
  • A Deep Dive examining common AP frictions and the roles automation and virtual cards play in providing faster, safer operations
Next-Gen AP Automation directory

Next-Gen Sales Tax

Inside the October Tracker
Next-Gen Sales Tax Tracker
  • Rachelle Bernstein, vice president of government relations and tax counsel for the National Retail Federation, on how marketplace facilitator laws can complicate compliance and policy refinement efforts
  • The latest eCommerce sales tax developments, including the South Carolina Supreme Court’s ruling that Amazon owes millions in unpaid marketplace facilitator taxes and a legal challenge made to Kansas’ safe harbor-free economic nexus law
  • A Deep Dive examining how businesses are adjusting to a post-Wayfair tax landscape and how economic nexus policies are developing
Next-Gen Sales Tax directory

Order To Eat

Inside the November Tracker
Order To Eat Tracker
  • An interview with Jon Alexis, owner of Malibu Poke, on how the company’s investment in self-ordering kiosks equipped with facial recognition technology helps consumers seamlessly reorder meals and encourages customer loyalty
  • The latest headlines from around the restaurant space, including the latest virtual kitchen ventures from Chiktopia, Grubhub, Just Salad and Rachael Ray
  • A Deep Dive that explores how near-field communication (NFC) technology is enhancing loyalty among tech-savvy consumers
Order To Eat directory


Inside the November Tracker
PSD2 Tracker

An interview with Paul Adams, director of payment acceptance at card acquirer and payment service provider Barclaycard, on achieving the balance between convenience and security under SCA

Notable headlines from around the space, including how the U.K. is responding to SCA and how it will affect its payment ecosystem in the event of a no-deal Brexit

A Deep Dive into SCA security requirements and their potential impact on customer satisfaction within the EU

PSD2 directory

Smarter Payments

Inside the August Tracker
Smarter Payments Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Subscription Commerce

Inside the November Tracker
Subscription Commerce Tracker

An interview with Stacey Renfro, chief customer and digital experience officer for The Vitamin Shoppe, on the challenges of offering subscriptions at the point of sale

The latest subscription developments, including the demise of PlayStation Vue

A Deep Dive analyzing the various reasons behind subscriber churn and how businesses are working to retain their customers

Subscription Commerce directory

Workforce Spend Playbook

Inside the October Playbook
Workforce Spend Playbook

•     Dale See, president of Stanley Steemer of Northern California, discusses the company’s spend management approach, including its use of corporate cards and Venmo

•    The latest workforce spend management headlines, including new solutions enhancing fleet management operations

•    A Deep Dive highlighting the challenges associated with fleet operations and tools that can help

Workforce Spend Playbook directory