AML/KYC

•  The latest AML/KYC headlines, including digital wallet Paytm’s response to a series of KYC scams and how a blockchain-based tool is enabling better interbank communication about potential money laundering efforts among Japanese FIs
• An interview with Ryan Fox, head of global identity services at Worldpay from FIS, on the perks of using AI-powered behavioral analysis to protect eCommerce from emerging fraud types
• A Deep Dive examining how payment service providers can safeguard their operations against money laundering and other illicit activities

Automated Retail

• Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
• Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
• A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants

B2B API

B2B eCommerce

An interview with Lilian Shen, director of marketing at B2B furniture and decor rental company CORT Events, on how B2B event suppliers can use mobile channels and robust digital tools to better transact with planners

Recent headlines from the space, including Znode’s new service integrations that allow it to sell to distributor and manufacturer clients and how Alibaba is adapting to better support North American B2B vendors

An in-depth examination of how B2B sellers can securely transition to eCommerce and prevent online fraud without inserting frictions into customers’ experiences

Buy Now Pay Later

• An interview with Geoff Staff, vice president of retail and eCommerce for Delta Galil Premium Brands, on how offering financial flexibility via BNPL impacts debt-wary shoppers

• Recent headlines from around the BNPL space, including the decline of credit card usage and rise of installment payments in Australia

• A Deep Dive analyzing how BNPL solutions may be able to help retailers slow down digital cart abandonment

Call Center Commerce

• Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
• Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
• A provider directory featuring the space’s top players, including three additions

Credit Union

• An interview with Steve O’Donnell, executive vice president and chief financial officer for One Nevada Credit Union, about how the CU works to protect members’ data while undergoing a self-service transformation
• The latest credit union developments, including a slowdown in CU auto loan growth
• A Deep Dive analyzing data breaches’ ongoing threats and how local businesses’ security lapses could affect CUs

Digital Banking

An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market

Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers

A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud

DIGITAL CONSUMER ONBOARDING

• An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
• The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
• A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

• An interview with Rajan Kapoor, director of security for Dropbox, about how the cloud platform takes a three-pronged approach to keeping its cloud data secure
• The latest digital fraud developments, including a surge in online dating fraud in the Netherlands
• A Deep Dive analyzing how unsupervised machine learning is being used to secure cloud-based services

Digital Identity

• The latest digital ID developments, including new fingerprint-enabled credit and debit cards that prevent unauthorized users from making purchases
• Randy Vanderhoof, executive director of the Secure Technology Alliance, explains the privacy, security and accessibility advantages digital driver’s licenses bring to the table, as well as what’s standing in the way of greater adoption
• A Deep Dive analyzing the dangers posed by fake social media profiles and how illegitimate accounts can be curbed

Digital-First Banking

• An interview with Murat Çağrı Süzer, head of retail banking for BBVA USA, on how the bank digitally transformed in four steps to enable more targeted products and services
• The latest digital-first banking developments, including a new Chase location designed to aid the deaf and hard-of-hearing
• A Deep Dive analyzing the benefits and challenges of digital-first banking as well as the steps banks should take to implement the latest technology

Disbursements

An interview with Sherry Rossiter, bursar at Ohio University, on why paper check usage persists for students’ disbursements

Notable headlines from around the space, including how health insurance startup Oscar Health is using ACH to speed up healthcare disbursements

A Deep Dive analyzing the struggles universities face when upgrading their disbursements processes as well as how legacy payout methods are preventing innovation

Faster Payments

• The latest faster payments headlines, including initiatives from Mastercard and Wells Fargo
• Jerry Banks, CEO of school-focused transaction processing platform Bursari, discusses streamlining payment processes for K-12 public schools and community organizations
• A Deep Dive exploring how real-time payments are easing the burdens and anxieties associated with paying increasing college tuitions

Fraud Decisioning Playbook

Recent headlines from the space, including estimates that card-not-present fraud will rise to $7.2 billion this year and details on a newly discovered data breach involving Amazon Ring doorbell users

An interview with Todd Koch, vice president of strategy, marketing and customer engagement at Greyhound, in which he explains how the bus operator is using AI and advanced learning tools to streamline its fraud decisioning efforts

A Deep Dive examining how fraud orchestration can help FIs manage risks while smoothing customer frictions

Gig Economy

The latest gig economy payment headlines, including a look at New Jersey’s new law to protect in-state freelancers

An interview with Francois de Landes, co-founder and chief operating officer for LGBTQ-focused global travel marketplace misterb&b, on the platform’s approach to securing payments and engineering trust

A Deep Dive examining how payments innovations can help businesses attract and retain gig workers

Global Recurring Payments

• The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
• Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
• A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud

Intelligence of Things

• The latest IoT news and trends, including Google’s initiative eschewing cloud technology in AI applications for stronger security and the self-driving car earning the U.S.’s first federal safety exemption

• Vikas Butaney, vice president of product management for technology and software solutions provider Cisco, on how the firm’s offerings allow the smart cities of the future to begin existing today

• A directory of the top IoT implementers and providers, including seven additions

Merchants Guide To Navigating Global Payments Regulations

Interviews with three experts on Chinese commerce and security regarding the country’s changing data and financial regulations and how they will affect merchants

Notable headlines from the space, including how companies in California are set to spend $55 billion to ensure data privacy compliance

A Deep Dive analyzing Chinese banking regulations and their global implications

Mobile Order-Ahead

• An interview with Whitney French, director of digital marketing for P.F. Chang’s, about how the company’s multilayered approach to protecting its proprietary mobile app, including encryption, tokenization and multifactor authentication
• The latest mobile order-ahead developments, including a new collaboration between Florida supermarket chain Publix and grocery delivery app Instacart
• A Deep Dive exploring effective AI solutions fighting credential stuffing and account takeovers

mPOS

• An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
• The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
• A Deep Dive examining how restaurants are using mPOS to provide better service

Next Gen AP Automation

• An interview with David Haimes, Oracle’s senior director of ERP cloud solutions, on how businesses can integrate AP solutions into their cloud-based ERP systems to automate payment workflows, reaping numerous benefits
• The latest AP automation developments, including recent efforts focused on automating invoice processing
• A Deep Dive examining how firms are combining ERP software with AP automation to simplify invoicing processes, improve working capital management and reduce operational costs

Next-Gen Debit

The latest next-gen debit headlines, including the latest sports stadium to accept only digital payments and efforts to secure direct debit transactions for SMBs

An interview with Belinda Reany, division vice president and general manager at ADP, on how employers can adjust their payroll strategies to recruit younger workers

A Deep Dive examining how wages disbursed via payroll cards can help U.S. staffing agencies better recruit and retain talent

Next-Gen Payments

• An interview with Ellen Voie, CEO and president of the Women In Trucking Association, along with truckers Carmen Anderson and Deb LaBree, on the payments solutions that let truckers transact seamlessly across states while on the job
• Recent headlines from around the space, including Uber’s new driver-focused mobile bank accounts and J.P. Morgan’s supports for business clients’ B2B card payments
• A Deep Dive examining how Gen Z and millennial demands are slated to change payroll and B2B AP practices

Next-Gen Sales Tax

• National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
• The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
• A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions

Order To Eat

• An interview with Charlie Yi, CEO of Zoku Sushi, on how delivery-only kitchens can keep restaurants competitive as consumers’ food ordering preferences shift
•  The latest developments in the space, including Applebee’s fast casual debut and DoorDash’s recent efforts to cement its market share lead via a Popeyes promotion
• A Deep Dive on how cloud-based inventory management software can help restaurants provide for customers without overstocking perishable inventory

Smarter Payments

• An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
• The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
• A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities

Subscription Commerce

• An interview with Wyatt Jenkins, senior vice president of product at content membership platform Patreon, on how the company created a subscription model that enables financial success among artists and other creatives
• The latest developments from the space, including Netflix’s international expansion and a new subscription box offering from Coca-Cola
• A Deep Dive exploring how subscriptions work with the sharing economy to boost growth in both segments

Workforce Spend

The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019

An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster

A Deep Dive on how artificial intelligence is being used to improve spend management operations