Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.

Digital Banking

Inside the August Tracker
Digital Banking Tracker

An interview with Jamie Warder, head of digital banking at KeyBank, on how challenger banks are pushing legacy players to innovate

Recent headlines from around the space, including why Citibank is completely redesigning its Android mobile app

A Deep Dive on how U.S. legacy banks are working with — and competing against — challenger banks

Digital Banking directory


Inside the July Tracker
AML/KYC Tracker
  • The latest industry headlines, including India’s new KYC requirements and Coinfirm’s AML-related partnership with Ripple XRP
  • Bitbuy founder and president Adam Goldman on how his trading platform keeps cryptocurrency transfers safe
  • A Deep Dive into the emerging fraud forms impacting sharing and gig economy platforms, including the strategies to combat them


AML/KYC directory

Automated Retail

Inside the August Tracker
Automated Retail Tracker
  • Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
  • Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
  • A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants
Automated Retail directory


Inside the April Tracker
B2B API Tracker
  • An interview with Ismail Chaib, chief operating officer at TESOBE and its Open Bank Project, on how FIs can improve security and insights with APIs
  • Notable headlines from the B2B API space, including Deutsche Bank and Serrala’s new SCT Inst API, plus American Express and SAP Ariba’s recent B2B payments partnership
  • A Deep Dive exploring how FIs use APIs to support open banking and cross-border payments strategies
B2B API directory

Call Center Commerce

Inside the July Tracker
Call Center Commerce Tracker
  • Recent headlines from around the space, including why providers like Verizon are turning to AI to better meet customers’ needs
  • An interview with Tori Forbes-Roberts, vice president of reservation sales and customer care for Delta Airlines, on how it is enhancing customer service capabilities through AI and Apple Business Chat
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union

Inside the July Tracker
Credit Union Tracker
  • An interview with Cobalt Credit Union president Gail DeBoer on how data analytics and interactive banking services help inform the CU’s innovation agenda
  • The latest credit union developments, including recent partnerships and new financial products aimed at improving consumer lending processes
  • A Deep Dive exploring the ways AI-based solutions could change how members and CUs interact — and how the technology is currently being used
Credit Union directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Inside the July Tracker
Digital Fraud
  • Notable headlines on fraud, including how social media channels are being utilized by fraudsters in the U.K.
  • Nicolas Kopp, U.S. CEO for challenger bank N26, on the fraud challenges and concerns the company faced when entering the U.S. market
  • A Deep Dive exploring why phishing schemes remain one of the most dangerous types of fraud
Digital Fraud directory

Digital Identity

Inside the August Tracker
Digital Identity Tracker
  • David Temoshok, senior policy advisor for the Trusted Identities Group at the National Institute of Standards and Technology, on how government digital ID practices can be applied to the private sector
  • A Deep Dive exploring alternate digital ID authentication methods that are more stringent than conventional passwords
  • Rankings of the top digital identity providers, including profiles of more than 200 players in the space
Digital Identity directory


Inside the August Tracker
Disbursements Tracker

• An interview with Julie Kheyfets, head of North America for AI-driven damage appraisal company Tractable, on how artificial intelligence can help expedite insurance claims and disbursement payouts

• Notable headlines from around the space, including a look at the latest banks to join The Clearing House’s Real-Time Payments scheme

• A Deep Dive exploring how pension plans are embracing mobile technologies for more efficient payouts

Disbursements directory

Faster Payments

Inside the August Tracker
Faster Payments Tracker
  • The latest faster payments developments, including Facebook’s Libra announcement and the Federal Reserve’s decision to launch its own real-time payments system
  • An interview with Instant Financial founder and executive chair Steve Barha on the company’s solution to give food service workers immediate access to their wages and tips
  • A Deep Dive examining ISO 20022’s potential benefits, as well as the challenges and supports that come with adoption
  • A provider directory featuring 54 players in the space, including three additions
Faster Payments directory

Global Recurring Payments

Inside the July Tracker
Global Recurring Payments Tracker
  • The latest global recurring payments developments, including efforts to improve interoperability between Singapore and Indonesia, and Santander UK’s near-real-time payments app expansion to support transfers between the U.K. and Poland
  • An interview with Adobe’s head of payments, Andy Barker, on cross-border subscription payment pitfalls and the importance of taking a localized approach
  • A Deep Dive examining the most pressing frictions challenging international subscription payments and ongoing efforts to combat them
Global Recurring Payments directory

Intelligence of Things

Inside the August Tracker
Intelligence of Things Tracker 
  • An interview with iRobot vice president and chief information officer Mike Tirozzi and director of product and data security Mike Gillen on securing smart home devices against current and future threats
  • The latest IoT developments, including Microsoft’s new security tools and the upcoming U.S. procurement and cybersecurity bill
  • A directory on the top IoT providers, including 10 additions
Intelligence of Things directory

Mobile Order-Ahead

Inside the August Tracker
Mobile Order-Ahead Tracker
  • An interview with Curt Garner, Chipotle’s chief technology officer, on the QSR’s new rewards program and how it safeguards customers from fraudsters
  • The latest mobile order-ahead developments, including member milestones for Starbucks and Dunkin’
  • A Deep Dive analyzing how fraudsters and hackers target reward programs, and how QSRs and app developers can bolster their defenses
Mobile Order-Ahead directory


Inside the July 2019 Tracker
mPOS Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory


Inside the August Tracker
PSD2 Tracker
  • Notable headlines from around the space, including why German regulators have issued warnings on text-based authentication under SCA
  • A Deep Dive into SCA exemptions and what merchants should know about them
  • An interview with Peter Robinson, payments advisor for EuroCommerce, on SCA and the merchant awareness problem
PSD2 directory

Smarter Payments

Inside the August Tracker
Smarter Payments Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Subscription Commerce

Inside the July Tracker
Subscription Commerce Tracker
  • An interview with Bill Onderdonk, KiwiCo’s chief operating officer, on how the children’s subscription box keeps payment data secure
  • The latest subscription commerce developments, including Netflix’s first net U.S. subscriber loss since 2011
  • A Deep Dive analyzing how video game companies are adapting to the rapidly growing subscription economy
Subscription Commerce directory

Workforce Spend Management

Workforce Spend Management Tracker
  • An interview with Kate Dischino, VP of emergency programs for Americares, on how the humanitarian organization’s workforce spend management tools are helping disaster workers focus on relief efforts rather than financial reconciliation.
  • The latest news and headlines on workforce spend management solutions
  • A Deep Dive on how flexible payment cards could be help charter school professional remain accountable to taxpayers and education officials
Workforce Spend Management directory
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