Inside the November Tracker
AML/KYC Tracker
  •    The latest headlines on AML/KYC, including including Bank of Thailand’s biometric KYC pilot and India’s changed KYC requirements for foreign investors
  • Justin Farris, Zillow’s director of product development, on real estate security and how home purchasing and rental platforms can defend against attempted money laundering and other forms of fraud
  • A Deep Dive on the potential benefits and limitations of video-based KYC in Fis’ onboarding procedures
AML/KYC directory

Automated Retail

Inside the August Tracker
Automated Retail Tracker
  • Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
  • Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
  • A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants
Automated Retail directory


Inside the January Tracker
B2B API Tracker
  • An interview with Imran Haider, executive vice president of open APIs at Wells Fargo, on how banks can use APIs to provide business clients with faster payments, seamless workflows and improved cash management
  • An examination of open banking’s ability to serve SMBs’ unique needs
  • The latest news around the B2B API space, including TransferMate’s API integration embedding international payments services and Habib Bank AG Zurich’s new PSD2 API
B2B API directory

B2B Healthcare Payments

Inside the January Tracker
B2B Healthcare Payments Report

An interview with Brett Lotito, Oscar Health’s vice president of insurance, on how the insurer streamlines payments to its healthcare provider partners

Recent headlines from the space, including solutions helping hospitals prepare insurance reimbursement claims and U.S. Bank’s partnership with Inworks on virtual B2B healthcare payments

An in-depth examination of how digital tools can smooth claims-filing frictions and help healthcare providers get compensation from insurers faster

B2B Healthcare Payments directory

Buy Now Pay Later

Inside the January Tracker
Buy Now Pay Later Tracker

• An interview with Cate Khan, co-founder of online retailer and brand aggregator Verishop, on how BNPL can engineer trust among younger consumers

• Recent headlines from around the BNPL space, such as why BNPL payment provider Afterpay partnered with omnichannel engagement platform Leanplum

• A Deep Dive examining the benefits of BNPL on mobile devices

Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
Call Center Commerce
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union

Inside the December Tracker
Credit Union Tracker
  • An interview with Haley Murph, vice president of payments and eServices for Gulf Winds Credit Union, about how the CU is adapting its engagement efforts to meet high customer expectations brought on by digital banking
  • The latest credit union developments, including a study showing a net income decline due to falling interest rates
  • A Deep Dive analyzing how CUs’ community-focused presences make them uniquely suited to leverage emotional marketing campaigns
Credit Union directory

Digital Banking

Inside the December Tracker
Digital Banking Tracker

An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market

Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers

A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud

Digital Banking directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Inside the December Tracker
Digital Fraud Tracker
  • An interview with Eric Lorenz, vice president of finance operations for Priceline, about how the online travel agency leverages artificial intelligence to balance security and customer convenience
  • The latest digital fraud developments, including a new JavaScript skimmer plaguing eCommerce checkout pages
  • A Deep Dive analyzing clean and friendly fraud as well as the factors that make them so difficult for many fraud detection systems to stop
Digital Fraud directory

Digital Identity

Inside the January Tracker
Digital Identity Tracker
  • An interview with Stephanie Martz, senior vice president and general counsel for the National Retail Federation, about EMV cards’ critical security flaws and how PIN verification could mitigate them
  • The latest digital ID developments, including Jumio’s latest expansion into Southeast Asia via a partnership with remittance service provider I-Remit
  • A Deep Dive analyzing open source digital ID systems’ accessibility and security benefits
Digital Identity directory

Digital-First Banking

Inside the November Tracker
Digital-First Banking Tracker
  • An interview with Shawn Bradley, executive vice president of customer insights for Regions Bank, on how the FI’s AI tool, ROSIE, is innovating customer experiences
  • Notable headlines from around the space, including how Santander Bank is using smart ATMs to appeal to digital-first customers
  • A Deep Dive into how banks are using innovative technologies to meet demands from customers used to digital-first banking
Digital-First Banking directory


Inside the December Tracker
Disbursements Tracker

An interview with Joshua Browder, CEO and founder of legal app DoNotPay, on the challenges of adopting digital disbursements for legal payments and why law firms still cling to checks

Notable headlines from around the space, including China-based Tencent’s move to add support for instant payments

A Deep Dive exploring the complexities in the legal system that are stalling the adoption of instant disbursements

Disbursements directory

Faster Payments

Inside The December Edition
Faster Payments Tracker
  • The latest faster payments headlines, including initiatives from Mastercard and Wells Fargo
  • Jerry Banks, CEO of school-focused transaction processing platform Bursari, discusses streamlining payment processes for K-12 public schools and community organizations
  • A Deep Dive exploring how real-time payments are easing the burdens and anxieties associated with paying increasing college tuitions
Faster Payments directory

Fraud Decisioning

Inside the January Playbook
Fraud Decisioning Playbook
  • Recent headlines from around the space, including a newly proposed behavioral analytics system that examines users’ mouse movements to detect fraudsters
  • Jon Gray, CEO of RV sharing platform RVshare, details how the company uses AI to ensure trust between owners and renters
  • A Deep Dive exploring why firms need to take a multilayered approach to fraud protection to keep out cybercriminals
Fraud Decisioning directory

Global Recurring Payments

Inside the January Tracker
Global Recurring Payments Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

Intelligence of Things

Inside the January Tracker
Intelligence of Things Tracker

• The latest IoT news and trends, including Vodafone’s recent efforts to bring 5G roaming to its Irish customers
• Eric Kaled, president of smart city fare collection company Genfare, on how the provider is using APIs to fuel IoT-connected transit systems
• A directory of the top IoT implementers and providers, including eight additions

Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the December Tracker
Merchants Guide To Navigating Global Payments Regulations

An interview with Soner Canko, CEO of Turkish bank consortium Bankalarasi Kart Merkezi, on PSD2’s impact on Turkey and why the country’s banks are ready

Notable headlines from around the space, including how companies in California are responding to the state’s changing privacy and data regulation laws

A Deep Dive exploring the intricacies of the Turkish banking world and how its FIs and FinTechs have prepared for PSD2

Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead

Inside the December Tracker
Mobile Order-Ahead Tracker
  • An interview with Caroline Larson, senior director of marketing at Caribou Coffee, on the national chain’s efforts to compete with industry heavyweights by basing its mobile and loyalty innovations on customer feedback
  • The latest mobile order-ahead developments, including a new pickup option from Deliveroo
  • A Deep Dive analyzing customer chargebacks and why restaurants are struggling to curb them
Mobile Order-Ahead directory


Inside the July 2019 Tracker
mPOS Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation

Inside the December Tracker
Next-Gen AP Automation Tracker
  • An interview with Carl Slabicki, head of strategic payment solutions at BNY Mellon, on the shifting B2B payments landscape and how firms can benefit from adopting AP automation solutions
  • The latest AP automation news and trends, including Bottomline Technologies’ recent real-time payments platform integration for speedier B2B transactions
  • A Deep Dive examining how businesses may be able to upgrade their AP operations by cutting out-of-touch manual payment services
Next-Gen AP Automation directory

Next-Gen Payments

Inside the December Report
Next-Gen Payments Report

• An interview with Ellen Voie, CEO and president of the Women In Trucking Association, along with truckers Carmen Anderson and Deb LaBree, on the payments solutions that let truckers transact seamlessly across states while on the job
• Recent headlines from around the space, including Uber’s new driver-focused mobile bank accounts and J.P. Morgan’s supports for business clients’ B2B card payments
• A Deep Dive examining how Gen Z and millennial demands are slated to change payroll and B2B AP practices

Next-Gen Payments directory

Next-Gen Sales Tax

Inside the December Tracker
Next-Gen Sales Tax Tracker®
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat

Inside the December Tracker
Order To Eat Tracker
  • An interview with Nicole West, vice president of digital strategy and product for QSR chain Chipotle on the company’s investment in digital ordering innovation such as an AI-power phone ordering system and Amazon Alexa reordering skills
  • The latest restaurant ordering innovations from Burger King, KFC, McDonald’s, Starbucks and more
  • A Deep Dive on how QSRs and other food service businesses can use customer relationship management (CRM) systems to enhance services and retain patrons
Order To Eat directory

Smarter Payments

Inside the August Tracker
Smarter Payments Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Subscription Commerce

Inside the November Tracker
Subscription Commerce Tracker

An interview with Stacey Renfro, chief customer and digital experience officer for The Vitamin Shoppe, on the challenges of offering subscriptions at the point of sale

The latest subscription developments, including the demise of PlayStation Vue

A Deep Dive analyzing the various reasons behind subscriber churn and how businesses are working to retain their customers

Subscription Commerce directory

Workforce Spend

Inside the December Playbook
Workforce Spend Playbook
  • Brent Anderson, senior director of finance policy and internal controls for management and distribution company Sysco, explains the company’s three-pronged spend management approach
  • The latest spend management space news and trends, including Bank of the West’s initiative to give its business clients access to digital expense management cards
  • A Deep Dive exploring how leftover manual expense systems can strain employer-employee relationships
Workforce Spend directory