Inside the January Tracker
AML/KYC Tracker
  •  The latest AML/KYC headlines, including digital wallet Paytm’s response to a series of KYC scams and how a blockchain-based tool is enabling better interbank communication about potential money laundering efforts among Japanese FIs
  • An interview with Ryan Fox, head of global identity services at Worldpay from FIS, on the perks of using AI-powered behavioral analysis to protect eCommerce from emerging fraud types
  • A Deep Dive examining how payment service providers can safeguard their operations against money laundering and other illicit activities
AML/KYC directory

Automated Retail

Inside the August Tracker
Automated Retail Tracker
  • Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
  • Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
  • A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants
Automated Retail directory


Inside the February Tracker
B2B API Tracker
  • Recent headlines from the space, including SBM Bank and PayNearby’s integrations to bring financial services to microenterprises and a new survey revealing why many Singapore- and Hong Kong-based bankers are wary of open APIs
  • Charlotte Hausemer, vice president of innovation and product management for trade and treasury solutions at BNP Paribas, talks about how APIs enable FIs to provide business clients with real-time payments, precise transaction status data and more
  • An in-depth examination of how B2B eTailers can keep their operations and customer experiences current by migrating to adaptable, API-led systems for continuous, on-the-fly modifications
B2B API directory

B2B Healthcare Payments

Inside the January Tracker
B2B Healthcare Payments Report

An interview with Brett Lotito, Oscar Health’s vice president of insurance, on how the insurer streamlines payments to its healthcare provider partners

Recent headlines from the space, including solutions helping hospitals prepare insurance reimbursement claims and U.S. Bank’s partnership with Inworks on virtual B2B healthcare payments

An in-depth examination of how digital tools can smooth claims-filing frictions and help healthcare providers get compensation from insurers faster

B2B Healthcare Payments directory

Buy Now Pay Later

Inside the February Tracker
Buy Now Pay Later Tracker

• An interview with Geoff Staff, vice president of retail and eCommerce for Delta Galil Premium Brands, on how offering financial flexibility via BNPL impacts debt-wary shoppers

• Recent headlines from around the BNPL space, including the decline of credit card usage and rise of installment payments in Australia

• A Deep Dive analyzing how BNPL solutions may be able to help retailers slow down digital cart abandonment

Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
Call Center Commerce
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union

Inside the January Tracker
Credit Union Tracker
  • An interview with Tom Kraus, chief operating officer for Together Credit Union, about how CUs are collaborating with each other to gain an edge over banks and FinTechs
  • The latest credit union developments, including a recent synthetic identity scam that stole $200,000 from one CU
  • A Deep Dive analyzing how CUs use cloud computing, and the advantages and disadvantages of both private and public server models
Credit Union directory

Digital Banking

Inside the December Tracker
Digital Banking Tracker

An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market

Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers

A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud

Digital Banking directory


Inside the April Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

Inside the January Tracker
Digital Fraud Tracker
  • Emily Heath, chief trust and security officer at DocuSign, discusses how the company leverages both threat intelligence and employee awareness to protect itself and users against phishing
  • The latest digital fraud developments, including an attack that forced New Orleans to declare a state of emergency
  • A Deep Dive analyzing the dangers phishing poses to the workplace, and how employees can fight it
Digital Fraud directory

Digital Identity

Inside the February Tracker
Digital Identity Tracker
  • The latest digital ID developments, including new fingerprint-enabled credit and debit cards that prevent unauthorized users from making purchases
  • Randy Vanderhoof, executive director of the Secure Technology Alliance, explains the privacy, security and accessibility advantages digital driver’s licenses bring to the table, as well as what’s standing in the way of greater adoption
  • A Deep Dive analyzing the dangers posed by fake social media profiles and how illegitimate accounts can be curbed
Digital Identity directory

Digital-First Banking

Inside the November Tracker
Digital-First Banking Tracker
  • An interview with Shawn Bradley, executive vice president of customer insights for Regions Bank, on how the FI’s AI tool, ROSIE, is innovating customer experiences
  • Notable headlines from around the space, including how Santander Bank is using smart ATMs to appeal to digital-first customers
  • A Deep Dive into how banks are using innovative technologies to meet demands from customers used to digital-first banking
Digital-First Banking directory


Inside the February Tracker
Disbursements Tracker

An interview with Sherry Rossiter, bursar at Ohio University, on why paper check usage persists for students’ disbursements

Notable headlines from around the space, including how health insurance startup Oscar Health is using ACH to speed up healthcare disbursements

A Deep Dive analyzing the struggles universities face when upgrading their disbursements processes as well as how legacy payout methods are preventing innovation

Disbursements directory

Faster Payments

Inside The December Edition
Faster Payments Tracker
  • The latest faster payments headlines, including initiatives from Mastercard and Wells Fargo
  • Jerry Banks, CEO of school-focused transaction processing platform Bursari, discusses streamlining payment processes for K-12 public schools and community organizations
  • A Deep Dive exploring how real-time payments are easing the burdens and anxieties associated with paying increasing college tuitions
Faster Payments directory

Fraud Decisioning Playbook

About The February Playbook
Fraud Decisioning Playbook

Recent headlines from the space, including estimates that card-not-present fraud will rise to $7.2 billion this year and details on a newly discovered data breach involving Amazon Ring doorbell users

An interview with Todd Koch, vice president of strategy, marketing and customer engagement at Greyhound, in which he explains how the bus operator is using AI and advanced learning tools to streamline its fraud decisioning efforts

A Deep Dive examining how fraud orchestration can help FIs manage risks while smoothing customer frictions

Fraud Decisioning Playbook directory

Gig Economy

Inside the January Tracker
Gig Economy Tracker

The latest gig economy payment headlines, including how California’s “gig economy bill” is impacting businesses

An interview with Yenyi Fu, head of product for travel platform kimkim, on the importance of keeping freelance travel experts satisfied with faster disbursements

A Deep Dive examining how outdated payment platforms can cause companies to lose freelancer loyalty

Gig Economy directory

Global Recurring Payments

Inside the January Tracker
Global Recurring Payments Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

Intelligence of Things

Inside the February Tracker
Intelligence of Things Tracker

• The latest IoT news and trends, including Google’s initiative eschewing cloud technology in AI applications for stronger security and the self-driving car earning the U.S.’s first federal safety exemption

• Vikas Butaney, vice president of product management for technology and software solutions provider Cisco, on how the firm’s offerings allow the smart cities of the future to begin existing today

• A directory of the top IoT implementers and providers, including seven additions

Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the January Tracker
Merchants Guide To Navigating Global Payments Regulations

An interview with the Monetary Authority of Singapore regarding APIs’ growing importance as it looks to issue five digital banking licenses

Notable headlines from around the space, including the European Data Protection Board’s updates to its GDPR guidelines

A Deep Dive exploring the effects of diverse open banking regulations worldwide

Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead

Inside the January Tracker
Mobile Order-Ahead Tracker
  • An interview with Christopher Thomas-Moore, Domino’s vice president of global eCommerce and digital marketing, about the chain’s mobile app and how customer feedback shaped its features

    The latest mobile order-ahead developments, including a customer preference shift to vegetarian and health-conscious food items

  • A Deep Dive analyzing coupon fraud and why digital discounts may not be immune to it
Mobile Order-Ahead directory


Inside the July 2019 Tracker
mPOS Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next Gen AP Automation

Inside the January Tracker:
Next-Gen AP Automation
  • An interview with two U.S. Bank vice presidents, Adam Kruis and Jennifer Swenson, on how the FI uses customer input to boost adoption of virtual cards
  • The latest AP automation developments, including the obstacles currently impeding the adoption of innovative payments solutions as well as several new AP platforms supporting small to mid-sized businesses
  • A Deep Dive analyzing how virtual cards are resolving persistent vendor concerns and speeding up AP processes
Next Gen AP Automation directory

Next-Gen Debit

Inside the January Tracker
Next-Gen Debit Tracker

The latest next-gen debit headlines, including SmartMetric’s biometrically authenticated debit cards and Red Balloon Security’s discovery of a vulnerability affecting 80,000 ATMs

An interview with Doug Clare, vice president of fraud product management at FICO, on how FIs and card issuers can leverage more holistic behavioral analysis to secure debit transactions

A Deep Dive examining how fraudsters are abusing card-not-present transactions, skimming and otherwise conducting malicious activity, as well as how newer technologies like biometrics could help payment providers and FIs stay ahead of cybercriminals

Next-Gen Debit directory

Next-Gen Payments

Inside the December Report
Next-Gen Payments Report

• An interview with Ellen Voie, CEO and president of the Women In Trucking Association, along with truckers Carmen Anderson and Deb LaBree, on the payments solutions that let truckers transact seamlessly across states while on the job
• Recent headlines from around the space, including Uber’s new driver-focused mobile bank accounts and J.P. Morgan’s supports for business clients’ B2B card payments
• A Deep Dive examining how Gen Z and millennial demands are slated to change payroll and B2B AP practices

Next-Gen Payments directory

Next-Gen Sales Tax

Inside the December Tracker
Next-Gen Sales Tax Tracker®
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat

Inside the February Tracker
Order To Eat Tracker
  • An interview with Charlie Yi, CEO of Zoku Sushi, on how delivery-only kitchens can keep restaurants competitive as consumers’ food ordering preferences shift
  •  The latest developments in the space, including Applebee’s fast casual debut and DoorDash’s recent efforts to cement its market share lead via a Popeyes promotion
  • A Deep Dive on how cloud-based inventory management software can help restaurants provide for customers without overstocking perishable inventory
Order To Eat directory

Smarter Payments

Inside the August Tracker
Smarter Payments Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Subscription Commerce

Subscription Commerce Tracker
  • An interview with Wyatt Jenkins, senior vice president of product at content membership platform Patreon, on how the company created a subscription model that enables financial success among artists and other creatives
  • The latest developments from the space, including Netflix’s international expansion and a new subscription box offering from Coca-Cola
  • A Deep Dive exploring how subscriptions work with the sharing economy to boost growth in both segments
Subscription Commerce directory

Workforce Spend

Inside the January Playbook
Workforce Spend Playbook
  • The latest spend management news and trends, including Metro Bank’s recent efforts to streamline expense reporting
  • Christine Altieri, founder of event management firm AE Events, explains why deft spend management is critical to successful event planning
  • A Deep Dive exploring how businesses and their workers can avoid 2020 tax season frustrations


Workforce Spend directory