AML/KYC Tracker

Inside the May/June Tracker
  • The latest AML/KYC headlines, including recent efforts to help FIs use voiceprint biometrics and why companies need to make virtual KYC tools accessible to digital-wary consumers
  • An interview with Andrew Davies, vice president of global market strategy and financial crime risk management at Fiserv, about the AML procedures FinTechs can adopt to keep their partners and customers safe
  •  A Deep Dive examining how FIs that are adopting open banking can use multifactor authentication to protect customers against emerging fraud threats
AML/KYC Tracker directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B API Tracker

Inside the June Tracker
  • An interview with Finland-based Nordea Bank’s Tino Kam, head of transaction banking, and Ulrika Claesson, the FI’s commercial business developer for open banking, on the challenges of detecting B2B API-related fraud in real time
  • The latest B2B API developments, including a new cross-border payment solution from EMQ and a corporate credit card from Aspire that leverages APIs to process payments
  • A Deep Dive analyzing how fraudsters use various techniques to exploit and attack B2B APIs, and how banks can leverage multifactor authentication and machine learning to stop them
B2B API directory

Buy Now Pay Later Tracker

Inside the May Tracker
  • An interview with Brian Garofalow, vice president of marketing and eCommerce for North American cooler retailer Igloo, on how BNPL methods can add flexibility without introducing payment fatigue and friction to the checkout experience
  •  Recent headlines from around the BNPL space, including eCommerce giant Amazon’s new instant credit product for customers in India
  • A Deep Dive analyzing how consumers’ financial concerns are affecting their spending during the COVID-19 pandemic and how installment payment methods can help
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

COVID-19 Business Recovery Report

Inside the May Report
  • An interview with Ryon Packer, chief product officer at payment facilitator ABC Financial, on how fitness clubs are pivoting to endure and recover from the pandemic and the need for digital payment experiences that complement virtual offerings
  • Recent headlines focusing on business recovery efforts, including how U.K.’s Network Rail is accelerating supplier payments to help improve cash flow and TransferGo’s efforts to facilitate COVID-19 relief donations
  • A Deep Dive examining how businesses in the dining, entertainment, fitness and healthcare sectors are revamping strategies to engage customers during the pandemic
COVID-19 Business Recovery directory

Credit Union Tracker

Inside the May Tracker:
  • An interview with Tony Hildesheim, chief administrative officer at Redwood Credit Union, on the importance of understanding how members might use digital innovations before investing in them
  • The latest headlines from the credit union world, including CUs’ struggles to manage high Paycheck Protection Program application volumes and new consumer spending statistics that foreshadow potential economic recovery
  • A Deep Dive analyzing how CUs are leveraging biometrics and videoconferencing capabilities to offer members end-to-end ATM experiences
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside the May Tracker
  • An interview with Ali Niknam, CEO and founder of European digital bank Bunq, on how cloud computing technologies are lending the flexibility it needs to support innovative online banking solutions
  • The latest news and trends in the space, such as the launch of new challenger bank Moneywise and why investment and asset management company BlackRock is moving its asset management network to the cloud
  • A Deep Dive focusing on how legacy infrastructure challenges are holding established FIs back from implementing enhanced digital banking offerings and what they can do to address those issues


Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the June Tracker
  • An interview with Stephen Welling, director of retail banking for Cadence Bank, as well as Thomas Sanderson, its senior vice president and digital channel manager, on how FIs must adapt their mobile onboarding strategies to entice mobile-first customers
  •  A look at the latest news and trends in this space, including how Ecobank Nigeria is using mobile-based onboarding to improve financial inclusion in Nigeria
  • A Deep Dive analyzing how FIs are utilizing selfie-based KYC to facilitate speedier and more secure remote onboarding during the COIVD-19 pandemic
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the April Tracker
  • An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
  • The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
  • A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped
Digital Fraud directory

Digital Identity Tracker

Inside the May Tracker:
  • An interview with Cody Barbo, founder and CEO of digital estate service provider Trust & Will, on how AI- and biometric-enabled ID verification can streamline the estate planning process
  • A look at the latest trends in the digital identity space, including why Amazon is piloting videoconference ID verification to onboard merchant applicants to its platform
  • A Deep Dive examining how AI and biometric identification tools can help mitigate a mid-pandemic spike in digital identity theft and fraud
Digital Identity directory

Digital-First Banking Tracker

Inside the May Tracker
  • An interview with Christoph Berentzen, head of API banking at Commerzbank, on how APIs have improved digital banking systems for customers abiding by stay-at-home directives
  • The latest digital-first banking developments, including a 14.5 percent increase in online account openings at community banks and a new tool for monitoring customers’ financial health
  • A Deep Dive analyzing how APIs enable quicker transactions, more secure banking apps and improved data-gathering capabilities
Digital-First Banking directory

Digitizing B2B Payments: Moving From Paper Checks To Digital Payments Choice

Inside the April Tracker
  • An interview with Ernie Olsen, vice president of growth and engagement at liquor retailer Macadoodles, on the importance of supply chain simplicity and how checks and paper-based invoices still satisfy its suppliers
  • The latest B2B payments news and trends, such as why AR and invoicing services company Invoiced is offering its products for free to nonprofits during the COVID-19 pandemic
  • A Deep Dive analyzing the role paper checks play in AR and AP processes and how firms are working to digitize such processes
Digitizing B2B Payments: Moving From Paper Checks To Digital Payments Choice directory

Disbursements Tracker

Inside the June Tracker
  • An interview with Andrew Toy, president and chief technology officer at health insurance startup Clover Health, regarding how slow, paper-based disbursements are hurting healthcare providers during the COVID-19 pandemic and how machine learning can close healthcare and patient billing service gaps
  • Notable headlines from the space, including why the IRS is still having trouble sending stimulus checks to U.S. residents
  • A Deep Dive examining how digital solutions are helping to solve healthcare disbursements’ pain points
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

FI Fraud Decisioning Playbook

Inside the May Playbook
  • An interview with Uma Wilson, executive vice president at UMB Bank, on how FIs can thwart omnichannel fraud with behavioral analysis
  • The latest fraud decisioning developments, including why FIs need holistic fraud-fighting strategies and how merchants can better detect card-not-present fraud
  •  A Deep Dive examining how link analysis and other tools can help catch fraudsters that use multiple channels to evade detection
FI Fraud Decisioning directory

Gig Economy Tracker

Inside the May Tracker
  • The latest developments from the gig economy space, including efforts from gig platforms such as Instacart, Lyft, Postmates and Uber to offer benefits to workers affected by the COVID-19 pandemic
  •  An interview with Teja Yenamandra, founder and CEO of software and programming freelancer website, on why timely payments are crucial to retaining highly skilled gig workers
  • A Deep Dive analyzing how manual invoicing can impact relationships between companies and freelancers, and how automated tools can help
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the May Tracker
  • An interview with U.K. trade association for financial and payment services UK Finance on how financial regulators are responding to the COVID-19 pandemic and what that means for merchants in the EU and U.K.
  • Notable headlines from around the space, including how EU regulators are addressing merchants’ concerns surrounding contactless payment limits and SCA authentication during during COVID-19 and what they mean for merchants in the EU and the U.K.
  • A Deep Dive analyzing how the pandemic has impacted the implementation of banking and privacy regulations in markets including Australia, the EU and the U.S., and what that  means for ongoing open banking developments
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order-Ahead Tracker

Inside the May Tracker
  • An interview with Michael Mohammed, CEO of Chronic Tacos, on how QSRs are confronting the dual challenges of digital fraud and competition from third-party ordering apps amid the COVID-19 pandemic
  • The latest mobile order-ahead developments, including an antitrust lawsuit against four third-party ordering apps and a new taxi-based meal delivery service in a small Wisconsin city
  • A Deep Dive analyzing the flaws in manual review and static rules-based fraud prevention systems, and how using AI and machine learning can improve them
Mobile Order-Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation Tracker

Inside the May Tracker
  • An interview with Eric Forry, vice president of finance at Argo Tea, on using AP tools like three-way invoice matching automation to catch billing errors
  • The latest AP automation developments, including how AI helps businesses detect
    potentially late payments and new research on why abandoning paper-based AP processes could save companies more than $171,000 annually
  • An in-depth examination of how AP automation can provide more robust cash-forecasting data to help businesses make better spending decisions
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the May Tracker
  • An interview with Tim Hong, chief product officer at MoneyLion, on why cash advances and long-term investment tools are key to supporting consumers during the pandemic
  • The latest next-gen debit developments, including Starling Bank’s launch of a debit card intended for use by cardholders’ family members and eftpos’ campaign to offer more debit routing options to Australian merchants
  • An in-depth examination of how consumers’ spending habits have changed during the pandemic, including declining credit card use and higher grocery spending
Next-Gen Debit directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat Tracker

Inside the May Tracker
  • An interview with Akash Kapoor, founder and CEO of fast casual chain Curry Up Now, on how the Indian street food chain is preparing safe reopening procedures and why contactless may be the future of dine-in payments
  • Recent headlines from the order to eat space, including Domino’s roll out of a contactless payments system for its employees and how mobile payments could streamline and safeguard customers’ experiences during the pandemic
  • An in-depth look at how QSRs can redesign layouts to retain customers with touch-free, in-store environments
Order To Eat directory

Payments Powering the Platform Economy Report

Inside the April Report
  • An interview with Rick Centeno and Kai-Uwe Mokros, payments managing directors at fashion eTailer Zalando, on what it takes to provide compelling payments experiences to customers across borders
  • The latest eCommerce payments developments, including the Reserve Bank of India’s new rules for authenticating online shoppers and Dubai’s recently launched online marketplace for small retailers
  • An in-depth examination of how tailoring payment methods and currencies to each geographic market enables eTailers to provide convenient access to goods during the pandemic and beyond
Payments Powering the Platform Economy directory

Preventing Financial Crimes Playbook

Inside the May Playbook
  • An interview with Debbie Guild, chief security officer at PNC Financial Services, on the uptick in financial crime during the COVID-19 pandemic and why AI and multifactor authentication are key components of a multilayered defense system
  • The latest financial crime developments, including a wave of fraudulent applications targeting the Paycheck Protection Program loan initiative and recent growth in credit card theft
  • A Deep Dive analyzing why financial crimes are surging amid the COVID-19 outbreak and how FIs can up their defenses with employee education and AI
Preventing Financial Crimes directory

Smarter Payments Tracker

Inside the August Tracker
  • An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
  • The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
  • A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities
Smarter Payments directory

Smarter Payments Tracker

Inside the June Tracker
  • An interview with Rohit Garg, executive vice president of Dubai-based Mashreq Bank, on how the advent of local switches has dramatically accelerated cross-border remittances
  • The latest smarter payments developments, including a new remittance solution from Nium and an anticipated 20 percent decline in worldwide remittances in 2020 due to COVID-19
  • A Deep Dive analyzing how embracing remittance-as-a-service models could help avoid the slow processing times, high fees and lack of real-time feedback that are inherent to  correspondent banking
Smarter Payments directory

Subscription Commerce Tracker

Inside the May Tracker
  • An interview with Mike Lackman, CEO of coffee subscription provider Trade Coffee, on how the company focuses on community and personalization to help engineer trust and retain subscribers in tough economic times
  • The latest subscription commerce developments, including how stay-at-home mandates are driving demand for online food delivery subscriptions and the pandemic’s unexpected impact on the car subscription industry
  • A Deep Dive analyzing the state of the subscription economy, detailing how services are witnessing a surge in demand and how the subscription space can fight churn by offering pause features
Subscription Commerce directory

Whole Paycheck Tracker

Inside this Issue

From grocery, to pharmacy, to apparel to electronics and everything in between – the nation’s two most prominent retailers are matching up and fighting for customer loyalty. PYMNTS is tracking the race, as it goes and grows, to see which player ends up ahead.

Whole Paycheck directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory