Digital Banking

An interview with Jamie Warder, head of digital banking at KeyBank, on how challenger banks are pushing legacy players to innovate

Recent headlines from around the space, including why Citibank is completely redesigning its Android mobile app

A Deep Dive on how U.S. legacy banks are working with — and competing against — challenger banks

AML KYC

• A Deep Dive into the financial sector’s anti-fraud and regulatory compliance efforts, including how AI-based tools can help
• The latest AML/KYC headlines, including the exposure of 2.6 million Jana Bank customers’ KYC details and crypto exchange Binance’s response to alleged KYC data theft
• An interview with Nicolas Dinh, chief operating officer of financial mobile app STACK, on how financial startups can create robust fraud fighting strategies to win customers’ trust

Automated Retail

• Bhushan Mehendale, vice president of engineering at Esper, on designing software that allows retailers to remotely change automated kiosks’ functions and use them for various sales applications
• Notable news from around the space, including Kroger and Ocado’s new automated order fulfillment centers and McDonald’s experiment with robotic fryers
• A Deep Dive examining how automated buy online, pickup in store solutions help stores compete against eCommerce giants

B2B API

• An interview with Ismail Chaib, chief operating officer at TESOBE and its Open Bank Project, on how FIs can improve security and insights with APIs
• Notable headlines from the B2B API space, including Deutsche Bank and Serrala’s new SCT Inst API, plus American Express and SAP Ariba’s recent B2B payments partnership
• A Deep Dive exploring how FIs use APIs to support open banking and cross-border payments strategies

Call Center Commerce

• Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite Over.ai
• Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
• A provider directory featuring the space’s top players, including three additions

Credit Union

• Angela Moran, chief information officer at California Coast Credit Union, on how the CU is taking a member-centric approach to its digital transformation
• The latest credit union developments, including a merger between two of the largest Southern California CUs
• A Deep Dive analyzing how open banking could help CUs with security and instant payments

DIGITAL CONSUMER ONBOARDING

• An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
• The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
• A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

Digital Fraud

• Rob Leathern, Facebook’s director of product management, on how the company prevents ad fraud via automated detection systems and thorough advertiser vetting
• The latest digital fraud developments, including an attempted North Korean cyberattack on an African bank
• A Deep Dive analyzing the ever-changing face of ad fraud and how developers are fighting back

Digital Identity

• An interview with Jonathon Thorpe, head of digital identity for Australia’s Digital Transformation Agency, on how the government plans to implement its myGovID digital identity program
• The latest digital identity developments, including new government programs in the U.K. and Malaysia
• A Deep Dive analyzing how digital identity solutions can benefit the digital banking and gig economy spaces

Disbursements

Tim Attia, CEO and co-founder of gig economy insurance provider Slice Labs, on how the company is using AI to automate the claims process and speed up insurance payouts

Notable headlines from around the space, including the latest efforts to improve the speed of disbursements for gig workers

A Deep Dive on how AI and ML are revitalizing the insurance claims payout process

Faster Payments

• The latest faster payments developments, including Facebook’s Libra announcement and the Federal Reserve’s decision to launch its own real-time payments system
• An interview with Instant Financial founder and executive chair Steve Barha on the company’s solution to give food service workers immediate access to their wages and tips
• A Deep Dive examining ISO 20022’s potential benefits, as well as the challenges and supports that come with adoption
• A provider directory featuring 54 players in the space, including three additions

Global Recurring Payments

• The latest global recurring payments developments, including efforts to improve interoperability between Singapore and Indonesia, and Santander UK’s near-real-time payments app expansion to support transfers between the U.K. and Poland
• An interview with Adobe’s head of payments, Andy Barker, on cross-border subscription payment pitfalls and the importance of taking a localized approach
• A Deep Dive examining the most pressing frictions challenging international subscription payments and ongoing efforts to combat them

Intelligence of Things

• An interview with iRobot vice president and chief information officer Mike Tirozzi and director of product and data security Mike Gillen on securing smart home devices against current and future threats
• The latest IoT developments, including Microsoft’s new security tools and the upcoming U.S. procurement and cybersecurity bill
• A directory on the top IoT providers, including 10 additions

Mobile Order-Ahead

• An interview with Curt Garner, Chipotle’s chief technology officer, on the QSR’s new rewards program and how it safeguards customers from fraudsters
• The latest mobile order-ahead developments, including member milestones for Starbucks and Dunkin’
• A Deep Dive analyzing how fraudsters and hackers target reward programs, and how QSRs and app developers can bolster their defenses

mPOS

• An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
• The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
• A Deep Dive examining how restaurants are using mPOS to provide better service

Next-Gen Sales Tax

• Ted Hettich, chief sales officer at online shopping marketplace Fruugo, on how sellers’ ability to navigate sales tax requirements affects their business decisions and how platforms can ease these pains
• The latest next-gen sales tax developments, including France’s new digital services levy and a federal bill aimed at simplifying U.S. economic nexus policies
• A Deep Dive providing an in-depth examination of South Dakota vs. Wayfair and its lasting effects

PSD2

• Notable headlines from around the space, including why German regulators have issued warnings on text-based authentication under SCA
• A Deep Dive into SCA exemptions and what merchants should know about them
• An interview with Peter Robinson, payments advisor for EuroCommerce, on SCA and the merchant awareness problem

Smarter Payments

• An interview with Khun Sarintorn, vice president of trade finance and international remittance business solution head for Thailand-based Kasikornbank, on making overseas transfers more transparent and efficient
• The latest efforts by various companies, including Mastercard, Western Union and Cambridge Global Payments, to enhance interoperability among global payment systems
• A Deep Dive that examines the biggest cross-border pain points and the solutions that are being implemented to enable real-time payment capabilities

Subscription Commerce

• An interview with Bill Onderdonk, KiwiCo’s chief operating officer, on how the children’s subscription box keeps payment data secure
• The latest subscription commerce developments, including Netflix’s first net U.S. subscriber loss since 2011
• A Deep Dive analyzing how video game companies are adapting to the rapidly growing subscription economy

Workforce Spend Playbook

• Megan Mokri, CEO of Byte Technology and its food delivery service, Byte Foods, on how spend management tools act as financial lifelines and spare the company’s delivery drivers from incurring debt
• The latest workforce spend management solution headlines, including developments from Ivalua, RealPage and TRG Screen
• A Deep Dive outlining how spend and workforce solutions are poised to grow as the number of workers employed in construction, plumbing and other field-based roles increases