A policyholder calls her insurance agency to ask what she owes. An artificial intelligence (AI) agent answers, pulls the balance and logs the call in the carrier’s core system, with no employee on the line. Interactions like that have given insurance agencies and carriers back more than 100 million minutes,...
The former leader of artificial intelligence policy at the White House’s Office of the National Cyber Director, Thomas Lind, joined OpenAI, The Information reported Friday (Oct. 2), citing the head of OpenAI’s national security policy team. Lind joined OpenAI this week and will lead cyber and strategic risk on the...
Artificial intelligence agents add information to a card payment that merchants, issuers and networks don’t routinely exchange today: what the consumer authorized the agent to do and whether the transaction falls within that authority. EMVCo is developing a technical framework for carrying that information through card payments. The standards body...
American Airlines is going to let eligible members of its AAdvantage loyalty program combine cash and miles when booking flights on its website (aa.com) and digital app, the company said in a Friday (Oct. 2) press release. American Airlines is rolling out this feature over the coming weeks, according to...
Stablecoins are technically capable of eliminating one of global manufacturing’s oldest financial inefficiencies. The simple, persistent, and compounding friction of money that spends too much time traveling. But turning a three-day supplier payment into a three-minute one exposes a different bottleneck. The money can now move faster than many manufacturers...
Amazon Web Services (AWS) has announced the public preview of an artificial intelligence-powered service that analyzes the user’s AWS cloud environment and recommends ways to improve its cost, security, performance and resilience, AWS said in a Thursday (Oct. 1) blog post. Dubbed “AWS Well-Architected Agent,” the service delivers recommendations that...
Wall Street banks are accelerating artificial intelligence hiring as they shift from chatbots to AI agents. Hiring is expanding beyond model builders to engineers who put agents to work across trading desks, compliance units and back-office operations. AI-related job postings at banks including JPMorgan Chase, Citigroup and Capital One rose...
Since the emergence of OpenAI’s ChatGPT platform in late 2022, a considerable amount of public attention and private capital has been directed toward GenAI and its potential. In “Regulating Generative AI: The Six Storylines of 2023,” PYMNTS reveals AI’s six storylines of 2023 in this new report featuring insights from experts in the field.
