Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
CFTC’s Selig Sees Role for Compute Futures, Rules for AI Trading Agents
October 29, 2026

Commodity Futures Trading Commission (CFTC) Chairman Michael Selig outlined a potential role for derivatives markets in financing the artificial intelligence (AI) economy, arguing that businesses will need tools to hedge computing costs. At the same time, he said, regulators confront unresolved questions about autonomous trading...

Artificial Intelligence
AI Is Stepping Up to Care for the Elderly
October 29, 2026

Most people do not think about elder care until they have to. Then they find out how expensive it is, how hard to access, and how much of it falls on whoever is closest. Artificial intelligence agents are beginning to take on parts of that...

Artificial Intelligence
US Foods Counts AI Gains in Seller Hours and Cases per Mile
October 28, 2026

A US Foods seller used to spend up to four hours preparing a proposal for a prospective restaurant, reading menus, spreadsheets and handwritten notes. A generative artificial intelligence tool now does that work, Amazon Web Services said in a case study. AWS also claimed a...

Artificial Intelligence
Goldman Exec Says Investors Growing More Judicious on AI
October 28, 2026

A senior Goldman Sachs executive says weaknesses are developing in the AI market as the cost of capital climbs. Speaking at The Information’s WTF Summit on Tuesday (Oct. 28) Goldman co-head of investment banking Kim Posnett argued that while she is “hugely bullish” on artificial intelligence (AI) overall, investors...

Artificial Intelligence
California Puts a 15-Minute Clock on AI Customer Service Handoffs
October 28, 2026

It’s fairly common in the age of artificial intelligence and agents for AI to handle routine customer service faster and cheaper than a call center, but the customer on the other end can get stuck in a loop of menus and canned answers with no...

Artificial Intelligence
Banks’ Own Policies Could Complicate Their AI Lending Push
October 28, 2026

Before a company’s loan request reaches a room full of bankers, a computer may have already sized it up. Artificial intelligence tools now score borrowers, sort through financial statements and write first drafts of loan approval memos. In many cases, nobody at the bank formally...

Artificial Intelligence
Tech Companies Battle Infestation of AI-Discovered Bugs
October 28, 2026

Tech companies are reportedly spending more time and resources dealing with bugs uncovered by artificial intelligence (AI). That’s according to a report Wednesday (Oct. 28) by The New York Times, which says technologists are becoming overwhelmed at the volume of flaws. In May, OpenAI began employing its technology...

Artificial Intelligence
Why AI Agents Will Live or Die on Permission
October 28, 2026

Grace Hopper, the Yale PhD in math, computer pioneer and United States Navy rear admiral, liked to tell audiences that “it’s much easier to apologize than to get permission.” She didn’t invent the idea or the saying, but she made it famous. Silicon Valley has...

Artificial Intelligence
Anthropic Expands Integrations With Claude for Financial Advisors
October 27, 2026

Anthropic has added more connectors from partners to its Claude for Financial Advisors, the company said in a Tuesday (Oct. 27) update to an article originally published Sept. 14. The list of connectors in the updated article now includes 22 connectors to tools used by...