Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Gradium CEO Says Voice AI Must Understand, Not Just Transcribe the Words
August 03, 2026

Watch more: Monday Conversation With Gradium’s Neil Zeghidour Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Artificial Intelligence
Nine Out of Ten Firms Struggle to Manage Bot Traffic
August 03, 2026

Bots have become the new majority on the internet, forcing companies to rethink how they tell a trusted customer from an automated threat. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Artificial Intelligence
AI Startups Try to Counter Chinese Models as VC Interest Wanes
August 02, 2026

The rise of Chinese open-weight artificial intelligence models has American startups racing to build counterparts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
OpenAI Reaches 1 Billion Active Users as AI Becomes Daily Habit
July 31, 2026

OpenAI’s models now reach more than 1 billion active users and more than 2 million businesses, OpenAI Chief Financial Officer Sarah Friar said in a Friday (July 31) blog post. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Friend’s Talking Pendant Gives OpenAI’s Screenless Future a Voice
July 31, 2026

Screenless devices seem to be the next frontier in artificial intelligence (AI) hardware. There have been rumors that OpenAI’s first device might be a screenless speaker, but nothing concrete has come out. Bloomberg reported in July that the device OpenAI is developing with Jony Ive’s...

Artificial Intelligence
LinkedIn Turns to Users to Save Its Feed From AI Slop
July 31, 2026

Consumers are tired of scrolling past content they suspect was never written by a person, and on LinkedIn, that suspicion is often correct. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Artificial Intelligence
Finance Teams Are Done Flying Blind on AI Costs
July 31, 2026

The era of “tokenmaxxing,” pushing employees toward the biggest artificial intelligence (AI) models and the heaviest usage as if consumption itself were a sign of progress, is ending after two years of unchecked growth. Get the Full Story Complete the form to unlock this article and...

Artificial Intelligence
Amazon Completes $50 Billion Investment in OpenAI
July 31, 2026

Amazon completed a $50 billion investment in OpenAI that the two companies announced in February. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Senate Bill Aims to Map AI’s Impact on US Workforce
July 31, 2026

A bipartisan group of senators is advancing legislation that would require the federal government to collect more detailed information about how artificial intelligence is changing the workplace. The bill’s sponsors argue that policymakers need better data to prepare workers for an AI-driven economy rather than...