Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
OpenAI Offers ChatGPT Go to Revolut Retail Customers
August 03, 2026

U.K.-based FinTech Revolut has teamed with OpenAI to offer ChatGPT Go to its retail customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
Plaid Gives Sierra’s AI Agents Live Access to Bank Accounts
August 03, 2026

A customer asks an artificial intelligence agent for help refinancing a loan. The agent walks through the options, then stalls the moment it needs real financial data. Sierra and Plaid built an integration to close that gap: Sierra’s AI agents can now request permission to...

Artificial Intelligence
White House to Present AI Oversight Framework to Tech Giants Tuesday
August 03, 2026

The White House has invited representatives from Anthropic, Google, OpenAI and other major tech companies to a Tuesday (Aug. 4) meeting to review an artificial intelligence oversight framework, The Information reported Monday (Aug. 3). Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
EU AI Act Transparency Rules Put Financial Institutions on Compliance Front Line
August 03, 2026

The European Union’s landmark AI Act entered a new phase on Sunday (Aug. 2) as the regulation’s transparency provisions became enforceable. With that step, the compliance burden shifts from artificial intelligence (AI) developers alone to banks, insurers, payments companies and other financial institutions deploying customer-facing...

Artificial Intelligence
Gradium CEO Says Voice AI Must Understand, Not Just Transcribe the Words
August 03, 2026

Watch more: Monday Conversation With Gradium’s Neil Zeghidour Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Artificial Intelligence
Nine Out of Ten Firms Struggle to Manage Bot Traffic
August 03, 2026

Bots have become the new majority on the internet, forcing companies to rethink how they tell a trusted customer from an automated threat. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Artificial Intelligence
AI Startups Try to Counter Chinese Models as VC Interest Wanes
August 02, 2026

The rise of Chinese open-weight artificial intelligence models has American startups racing to build counterparts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
OpenAI Reaches 1 Billion Active Users as AI Becomes Daily Habit
July 31, 2026

OpenAI’s models now reach more than 1 billion active users and more than 2 million businesses, OpenAI Chief Financial Officer Sarah Friar said in a Friday (July 31) blog post. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Friend’s Talking Pendant Gives OpenAI’s Screenless Future a Voice
July 31, 2026

Screenless devices seem to be the next frontier in artificial intelligence (AI) hardware. There have been rumors that OpenAI’s first device might be a screenless speaker, but nothing concrete has come out. Bloomberg reported in July that the device OpenAI is developing with Jony Ive’s...