Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Mastercard Bets Shoppers Will Trust AI Agents One Purchase at a Time
October 08, 2026

Watch more: The Agentic Experience With Mastercard’s Pablo Fourez Consumers won’t hand artificial intelligence agents unrestricted purchasing authority on day one, but repeated successful transactions could expand what they’re willing to delegate. It’s a topic that now dominates agentic AI discussions. The first time Mastercard...

Artificial Intelligence
Citi Wealth Sees Long Runway for AI Spending Despite Bubble Warnings
October 07, 2026

The artificial intelligence buildout is still in its early-to-middle stages, Citi Wealth said in a report released Wednesday (Oct. 7). The AI investment cycle is facing greater scrutiny due to higher interest rates, increasingly capable open-weight models, regulatory pressure and rising infrastructure costs, the bank...

Artificial Intelligence
Hilton’s AI Planner Maps Trips and Keeps Bookings Direct
October 07, 2026

A traveler who types a vague idea for a winter getaway into Hilton’s website can now get back a destination, a hotel and a plan for the trip. Hilton’s AI Planner had held more than 18,000 conversations with guests as of August, the company said....

Artificial Intelligence
OpenAI Enables ChatGPT to Answer With Visuals and Interactive Experiences
October 07, 2026

ChatGPT is getting a new user interface that enables it to include text, visuals and interactive elements in its responses to users’ questions, OpenAI said in a Wednesday (Oct. 7) press release. The new Intelligent UI is included in GPT-6 in ChatGPT, a new model that is rolling out to ChatGPT...

Artificial Intelligence
Microsoft Turns Windows PCs Into Command Centers for AI Agents
October 07, 2026

Microsoft announced new software tools and devices that are designed to make personal computers ready for artificial intelligence agents, the company said in a Wednesday (Oct. 7) blog post. The growing use of AI agents has raised the bar for compute, security and control, Pavan...

Artificial Intelligence
AI Can’t Fire You in California Without a Human
October 07, 2026

California employers will soon need a person to stand behind any artificial intelligence-driven decision to fire or discipline a worker. Gov. Gavin Newsom signed SB 947, the No Robo Bosses Act, on Sept. 30 as one of 13 bills that day, according to the governor’s...

Artificial Intelligence
Ramp Veterans Raise $25 Million for AI Creative Platform Melius
October 07, 2026

Melius, a startup offering AI agents for creative work, has raised $25 million in new funding. The new financing, announced Tuesday (Oct. 6), will help Melius expand its platform, designed for people using artificial intelligence (AI) to create images, videos and ad campaigns. “Transitioning from wanting to...

Artificial Intelligence
Meta Debuts AI Tools to Help Advertisers Find Customers
October 07, 2026

Meta is debuting new artificial intelligence capabilities and campaign tools designed to help advertisers and agencies discover new customers, according to a Tuesday (Oct. 6) announcement on its website. The offerings include an expansion of Meta’s Ads Creative Studio to more advertisers, per the announcement....

Artificial Intelligence
New York City Council Grills AI Giants Over Safety Risks
October 07, 2026

What are the odds that artificial intelligence leads to a disaster? New York City lawmakers asked four of the world’s biggest AI companies that question this week. Not one of them gave a number. The exchange came during a marathon City Council hearing on AI safety on...