Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Will Holiday Shopping Go Agentic? 40 Senior Execs Weigh In
October 06, 2026

AI may be ready to shop. Consumers are still deciding how much freedom they want to give it. “Holiday Retail’s AI Test Starts With Who Gets to Hit Buy” was produced by PYMNTS following a closed-door roundtable at Mastercard’s New York technology hub. The discussion brought...

Artificial Intelligence
NYC Lawmakers Aim to Lead Nation in Establishing AI Safety Rules
October 05, 2026

New York City is positioning itself as a leader in an effort to slow down the development of artificial intelligence (AI), the Wall Street Journal reported Monday (Oct. 5). The New York City Council held a hearing Monday in which lawmakers heard from, and in some cases...

Artificial Intelligence
Microsoft and Meta Steer Staff From Anthropic Claude to In-House AI
October 05, 2026

Microsoft and Meta each reduced their internal use of Anthropic’s Claude by encouraging employees to use their company’s own, in-house artificial intelligence tools, The Information reported Monday (Oct. 5), citing unnamed sources. Microsoft was on track to spend $1 billion this year on internal use...

Artificial Intelligence
Bank of America Says Investors Are Overplaying AI and Underestimating Consumers
October 05, 2026

It may be time for investors to pivot from artificial intelligence-linked capital expenditures to consumer-driven spending, Bank of America strategists wrote in a Monday (Oct. 5) note, according to a Bloomberg report. The abundance of AI spending and the shrinking of discretionary spending are already...

Artificial Intelligence
OpenAI Linking Visual Ads With ChatGPT Images
October 05, 2026

OpenAI says it is making advertisements within ChatGPT more visual and measurable. The company’s new visual ad format is designed to help users “imagine how products and services could fit into their lives,” as the artificial intelligence (AI) company said in a Monday (Oct. 5) news release....

Artificial Intelligence
L’Oréal Cuts Customer Service Time 64% With AI
October 05, 2026

A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, and artificial intelligence generates the code in about 1 minute, Salesforce reported. Across 25 North American brands, that...

Artificial Intelligence
OpenAI Rolls Out Text Watermarks to Meet EU AI Act Mandates
October 05, 2026

OpenAI has begun a limited rollout of text watermarking and detection technologies, the company said in an article released Monday (Oct. 5). OpenAI built the technologies in response to the European Union’s AI Act, which requires generative artificial intelligence providers to make AI-generated text identifiable...

Artificial Intelligence
Binance Debuts AI Tool to Boost Customer Crypto IQ
October 05, 2026

Binance introduced Binance Intelligence, an artificial intelligence product stack designed to bridge the gap in digital asset knowledge between market professionals and day-to-day customers, according to a Monday (Oct. 5) press release. “For nine years, Binance has used blockchain to make finance more open, global...

Artificial Intelligence
AI Agents Expand Cyber Liability, Putting Corporate Safeguards in Focus
October 05, 2026

Companies deploying artificial intelligence agents face a cybersecurity challenge that extends beyond protecting their own systems. A compromised agent could become a vehicle for attacking customers, suppliers and other business partners, exposing its operator to broader legal and financial consequences. An analysis published Monday (Oct....