Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Anthropic Merges Claude Chat and Cowork for Enterprise Users
October 25, 2026

Anthropic says it has unified Claude chat and Cowork for its enterprise customers. The new offering combines chat and Cowork on web, desktop and mobile, meaning users don’t have to choose between the two services before starting, Anthropic announced Friday (Oct. 23). “Every conversation starts...

Artificial Intelligence
Customers Bank Uses AI to Close Commercial Loans in 7 Days
October 23, 2026

Commercial loans can take weeks to close, and Pennsylvania-based Customers Bank put its typical wait at 30 to 60 days. A pilot of its artificial intelligence (AI)-powered process closed select commercial loans in seven days, the bank said in July in its Q2 earnings release....

Artificial Intelligence
SpaceX Enlists 130 Tech Leaders to Help Businesses Deploy Grok AI
October 23, 2026

SpaceX has launched a partner program that offers training, tools and support to companies that build products, solutions and services with the company’s artificial intelligence (AI) model, Grok, according to a Thursday (Oct. 22) press release. The new SpaceX Super Intelligence Partner Network is open to “transformation partners”...

Artificial Intelligence
Anthropic and Hg Form Company to Embed AI Engineers in European Enterprises
October 23, 2026

Anthropic and London-based private equity firm Hg have agreed to create an independent company that will embed consultants and engineers into European businesses and help those firms deploy artificial intelligence (AI), The Financial Times reported Friday (Oct. 23), citing unnamed sources. The new consultancy, which is expected to...

Artificial Intelligence
LSEG Pays $3.5 Billion to Feed Wall Street’s AI
October 23, 2026

Artificial intelligence is reducing the time and cost of financial research, but the data behind that research is becoming more valuable. Two investments announced Thursday (Oct. 22) illustrate the shift. London Stock Exchange Group (LSEG) announced that it is acquiring credit intelligence provider Octus for...

Artificial Intelligence
Goldman Sachs CEO Calls for Accountability Among AI Developers and Deployers
October 23, 2026

The principles Goldman Sachs uses to manage risk could be applied to artificial intelligence oversight, Goldman Sachs Chair and CEO David Solomon wrote in an article published Thursday (Oct. 22) by the Financial Times. The principles include holding individual decision makers accountable for the outcomes...

Artificial Intelligence
OpenAI Aims to Lock in $30 Billion Funding Round by Next Week
October 22, 2026

OpenAI is close to finalizing a funding round in which it could raise as much as $30 billion at a $1.25 trillion pre-money valuation, CNBC reported Thursday (Oct. 22), citing unnamed sources. OpenAI told investors Thursday that it aims to secure signatures by the end...

Artificial Intelligence
Uber Deploys OpenAI Agents to All 30,000 Employees
October 22, 2026

Uber has made OpenAI’s ChatGPT Work available to all its 30,000 employees around the world after initially piloting it with 1,000 employees, OpenAI said in a Thursday (Oct. 22) press release. ChatGPT Work is an agent designed to take on complex, multi-step tasks within ChatGPT Enterprise and deliver finished work, according to the...

Artificial Intelligence
Banks Add AI Agents, Keep Their 40-Year-Old Cores
October 22, 2026

Banks keep their core systems because replacing them is costly and disruptive. Keeping them carries its own price. Employees work across fragmented applications, repeat manual steps and rely on expensive integrations. Fifty-two percent of financial institutions name legacy technology as an obstacle to real-time payments...