Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Agentic AI Turns Transit Data Into More Targeted Decisions
October 01, 2026

A bus route can look healthy on paper while struggling in the streets. In Salvador, Brazil, researchers found that broad measures of passenger demand could obscure differences from one part of a route to another. Their agentic artificial intelligence system, SUNTInsight, was designed to let...

Artificial Intelligence
FIS Sees Smarter Payments Powering AI Agents
October 01, 2026

Watch more: What’s Next in Payments With Mike Magennis of FIS Fall brings football, starting lineups and plenty of arguments over who deserves the first pick. Mike Magennis, senior director of Strategy, Networks at FIS, said he already knows what he would take first in...

Artificial Intelligence
OpenAI’s Muse Rival Arrives Half-Baked
September 30, 2026

Artificial intelligence agents are showing up everywhere. Meta released its Muse personal AI agent on Sept. 8, and it reached the top of Apple’s free app chart 10 days later. Now it’s OpenAI’s turn. OpenAI launched Dots on Tuesday (Sept. 29). Dots are AI agents...

Artificial Intelligence
ElevenLabs Joins Ranks of World’s Most Valuable AI Firms
September 30, 2026

Voice AI company ElevenLabs is now reportedly one of the world’s most valuable artificial intelligence companies. That’s according to a report Wednesday (Sept. 30) from the Financial Times (FT), which said the startup reached this milestone when a share sale doubled its price tag to $22 billion. Investors and...

Artificial Intelligence
BMW Wants AI to Drive Efficiency Amid Staffing Reduction
September 30, 2026

BMW is reportedly hoping to use AI to increase efficiency as it plans sweeping job cuts. Artificial intelligence (AI) will be a crucial part of the German carmaker’s plans to reduce costs and speed development, The Wall Street Journal (WSJ) reported Wednesday (Sept. 30) from a BMW investor...

Artificial Intelligence
AI Giants Sign Safety Pact With No Teeth
September 30, 2026

Calls to regulate artificial intelligence have grown louder this year, including from inside the industry. The White House answered Tuesday (Sept. 29) with a pact that leaves the policing to the companies building the most powerful models. President Donald Trump and executives from Anthropic, OpenAI,...

Artificial Intelligence
FTC Investigating Tech Giants Over AI’s Potential Threat to Consumers
September 30, 2026

OpenAI and Anthropic are reportedly facing a regulatory investigation over their tech’s safety. The investigation by the Federal Trade Commission (FTC) focuses on the potential dangers artificial intelligence (AI) poses to consumers, a senior commission official told Reuters Wednesday (Sept. 30). According to the report, this marks the first official U.S. regulatory...

Artificial Intelligence
Rogue Agent Incidents Add New Wrinkle to Delaware Plan for AI-Run Companies
September 30, 2026

Delaware’s first-in-the-nation proposal to create companies managed by artificial intelligence agents is confronting a new complication. Mounting evidence that AI agents do not always remain within the boundaries humans set for them is adding to skeptics’ doubts about the plan. The draft legislation, expected to...

Artificial Intelligence
Fed’s Waller Says AI Shopping Changes What Banks Need to Authenticate
September 30, 2026

The first rule of online payments is to prove that the person trying to pay is allowed to do so. Artificial intelligence is forcing banks and payments networks to add another layer. Federal Reserve Gov. Christopher Waller said Tuesday (Sept. 29) that agentic commerce changes...