Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
CFOs Pay a Price for Every Disconnected Payment System
September 29, 2026

Watch more: What’s Next in Payments With Tungsten Automation’s Andrew Ng The problem with fragmented payments infrastructure is usually described as technical debt. For today’s chief financial officers, it is becoming one of financial duplication. Separate payment systems tend to accumulate separate controls, approval processes,...

Artificial Intelligence
Enterprises See Bigger AI Payoffs When It Becomes Daily Practice
September 29, 2026

Artificial intelligence has reached nearly every part of the large companies surveyed by PYMNTS Intelligence, but its place in the daily workflow varies from one business function to another. The September report “AI at Work: Why Deeper Enterprise Use Produces Stronger Returns” found that the...

Artificial Intelligence
Florida Asks Judge to Stop OpenAI Model Development Over Safety Risks
September 28, 2026

Florida Attorney General James Uthmeier asked a court Monday (Sept. 28) to stop OpenAI from developing new models until independent safety guardrails are in place. Uthmeier filed a motion asking a court for a temporary injunction against OpenAI and its CEO, Sam Altman, the Office...

Artificial Intelligence
Shopify Opens Store Checkouts to AI Agents
September 28, 2026

Shopify now enables browser agents to check out on the websites of all its eligible merchants, Gil Greenberg, staff product manager, checkout at Shopify, wrote in a Monday (Sept. 28) article on LinkedIn. Shopify already enabled agents to search products, browse collections and add items...

Artificial Intelligence
Modulate Raises $25 Million to Expand Audio AI Efforts
September 28, 2026

Modulate has raised $25 million to continue developing its “audio-native” AI models. The new funding, announced Monday (Sept. 28), comes as the company is seeing its artificial intelligence (AI) models increasingly used in areas like fraud prevention, voice AI agent supervision, trust and safety, and customer experience....

Artificial Intelligence
Grok Puts the AI Assistant Between Consumers and Their Banks
September 28, 2026

Elon Musk wants xAI’s Grok chatbot to serve as users’ financial assistant. “Grok Bot now connects to your finances,” the artificial intelligence company wrote Saturday (Sept. 26) on X, another Musk company. “Link your bank, card, and investment accounts with the new Finance integration, then ask Bot to help manage...

Artificial Intelligence
Anthropic and OpenAI Scientists Urge Policymakers to Embed Auditors Inside AI Labs
September 28, 2026

Senior scientists from Anthropic, OpenAI and Microsoft are calling on policymakers to embed auditors in frontier artificial intelligence companies and set “concrete safety requirements” for continued development of the technology. Anthropic Co-Founder Jack Clark, OpenAI Chief Scientist Jaku Pachocki and Microsoft Chief Scientific Officer Eric...

Artificial Intelligence
Personal AI Agent Instinct Quadruples Valuation to $10 Billion in 1 Month
September 28, 2026

Instinct, the builder of a personal artificial intelligence agent for everyday life, quadrupled its valuation over the past month, lifting it to $10 billion. Instinct was valued at $10 billion as it raised $1 billion in Series C funding, the company said in a Monday...

Artificial Intelligence
Nvidia Builds a Watchdog to Keep AI Agents in Bounds
September 28, 2026

Nvidia is moving the artificial intelligence kill switch deeper into the machinery, giving businesses a way to stop autonomous agents even when the software directing them fails to keep them within bounds. The company’s Open Agent Safety Platform, announced in a Monday (Sept. 28) press...