Proprietary research, benchmarks, trackers and custom intelligence that help executives understand what happens next — and what to do about it.
surge in demand for AI chat support among departing credit union members
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Whatever the topic, the research arrives in one of three formats. Each exists for a different moment in a decision.
Proprietary survey research and recurring tracker series on the questions executives are actually facing — consumer AI choice, credit union retention, agentic commerce readiness and the markets you watch month over month.
Use it when: you need defensible, original evidence — once, or on a recurring cadence.
Browse Trendscapes ReportsBenchmarks, scores and living datasets built from continuous consumer and executive surveying — measure your position against the market, not against anecdotes.
Use it when: you need to download data dashboards, tables, and charts to ground your strategy in consulting-grade research.
Commissioned studies designed around your question, fielded with our panels and methodology, and delivered under your brand alongside ours — the model behind our work with Visa, Velera and Thredd.
Use it when: the question is yours alone and no published research answers it.
See Our Work in MarketWhen a published report is not enough, a custom engagement follows a simple path.
Tell us the decision you are trying to make. A 30-minute conversation scopes the question, the audience and the evidence required.
We design and field the research — proprietary surveys, benchmarks and analysis built around your question, on our panels and methodology.
You get the findings, the data and the story — ready to brief a board, shape a roadmap or take to market.
Original, quantitative analysis of payments, commerce and consumer behavior — designed to identify structural trends before the market does.
Research integrity is what marks consulting-grade research — the source of truth for the conversation that everyone turns to and references long after publication.Yvonni Markaki · SVP, Head of PYMNTS Intelligence
PYMNTS Intelligence is an independent research arm of PYMNTS, conducting original, quantitative analysis of artificial intelligence, commerce, payments, financial services and consumer behavior. Our work is designed to identify structural trends, behavioral shifts and economic realities shaping how people and businesses transact.
PYMNTS Intelligence produces primary research — data collected, analyzed and interpreted by our own data analytics and research teams, rather than repackaged from third-party sources or vendor-provided materials.
PYMNTS Intelligence does not produce promotional content, advertorial research or vendor-directed analysis. Although it is supported through external funding, it is not commissioned to promote specific products, companies or commercial outcomes.
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What consumers choose at home is deciding which AI wins at work — proprietary survey data on the pull between assigned tools and personal habits.
PYMNTS Intelligence · April 2026 · Proprietary Data Study
