There’s two sides to the AI coin. Fraudsters use it to create more effective scams, while banks use it to detect and defend against fraudsters, and 83% of banks are considering its adoption for this purpose. As the PYMNTS Intelligence “Generative AI Tracker®” examines, the same capabilities that make AI effective against fraud also present risks that challenge its widespread adoption.
PDF | Inside the June 2024 Report
Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand
PDF | Inside the May 2024 Report
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
PDF | Inside the March 2024 Report
As generative AI (gen AI) transforms Americans’ personal and workplace routines, different generations are responding in different ways. Today, 57% of U.S. adults—approximately 149 million consumers—utilize the technology, which creates new content ranging from words and images to video and audio. And while Generation Z may be most familiar with...
HTML | Inside the July 2025 Report
The age of agentic AI is here, and it’s rewriting the rules of financial services. Artificial intelligence (AI) is experiencing a fundamental shift. Once confined to the realms of content generation and isolated automation tasks, AI’s capabilities have advanced beyond its game generative capabilities toward what many industry leaders call...
HTML | Inside the April 2025 Report
Generative artificial intelligence (GenAI) is more than just the next buzzword. It’s proving to be a revolution across the payments ecosystem. The key? Intelligent integration — using GenAI to solve real-world problems rather than deploying it for the sake of appearance. A deep dive into recent conversations with payments industry...
HTML | Inside the January 2025 Report
