A company offering volunteer travel to young people has refused to refund some trips cancelled by the coronavirus pandemic, customers claim.
The BBC has learned of 51 people who have said the Exeter-based company GVI told them they would only offer rebooking for pandemic-hit trips.
Sam Bardestani, from Canada, said he felt “foolish” after finding out nearly £6,000 he paid would not be returned.
GVI stated all customers who paid for flexible bookings had been refunded. CEO Andrew Valentine said staff were working “tirelessly” to rebook all other trips. But the Package Travel Regulations on refunds did not apply to the type of travel they provided, he said.
Mr Bardestani’s family set up a Facebook group for people trying to get their money back, after finding dealing with GVI a “frustrating” experience.
Its 51 members live in places as far flung as Devon, Tanzania, Australia, Scotland, and Hawaii, some of whom paid more than £7,000.
Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.
Featured News
Judge Mehta Questions Both Sides in Landmark Google Antitrust Case
May 2, 2024 by
CPI
FCC Urges Urgent Funding for Removal of Chinese Telecom Equipment from U.S. Networks
May 2, 2024 by
CPI
Former Pioneer CEO Facing Potential Criminal Charges For Colluding With OPEC
May 2, 2024 by
CPI
South Korea’s Antitrust Regulator Greenlights K-Pop Powerhouse Deal
May 2, 2024 by
CPI
Exxon’s Pioneer Purchase Approved, Former CEO Barred from Board
May 2, 2024 by
CPI
Antitrust Mix by CPI
Antitrust Chronicle® – Economics of Criminal Antitrust
Apr 19, 2024 by
CPI
Navigating Economic Expert Work in Criminal Antitrust Litigation
Apr 19, 2024 by
CPI
The Increased Importance of Economics in Cartel Cases
Apr 19, 2024 by
CPI
A Law and Economics Analysis of the Antitrust Treatment of Physician Collective Price Agreements
Apr 19, 2024 by
CPI
Information Exchange In Criminal Antitrust Cases: How Economic Testimony Can Tip The Scales
Apr 19, 2024 by
CPI