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UK: BT Chairman commits to boost broadband after Ofcom decision

By  |  December 5, 2016

BT Chairman Michael Rake has admitted that the company needs to improve customer service as Ofcom looks to legally separate infrastructure arm Openreach.

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    Rake said that people were frustrated “because they want superfast broadband today”.

    Speaking to Robert Peston on ITV’s Peston on Sunday programme, he said that his company understands this and is “committing to deliver it”.

    He also said: “The point that I think is something that we have to work on is customer service, which has not in the industry as a whole been good enough nor is it with us, and we are doing a lot to improve that.”

    Ofcom announced in late November that it was pressing on with plans to legally separate Openreach, claiming that BT has not done enough to address its competition concerns.

    The regulator will implement plans proposed in July to establish Openreach as a legally separate company with its own board of directors without fully separating the company from the group.

    Full Content: CBR Online

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