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EU: Ryanair fined for premium phone lines

By  |  January 19, 2015

The Italian Competition Authority (ICA) has fined Ryanair, a low cost airline, $638,825 for unfair business practices. The complaints center around the company using call centers for its clients that only use premium numbers. The investigation into the company’s business practices was initiated in June 2014, and Tuesday at the conclusion of the investigation the ICA has issued a fine as well as requiring Ryanair to take specified measures within 90 days. The measure include eliminating the premium rate phone numbers, lowered tariffs for phone support and allowing a customer service chat support through its website.

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    Ryanair has already started on some of the measures, which caused the ICA to deliver a lower fine.

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