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Australia: ACCC loses case against LG over customer repairs

 |  September 3, 2017

Electronics giant LG did not break the law when it convinced customers to pay to have their faulty televisions repaired, even though they might have been entitled to a full refund or replacement, a court has ruled.

The Australian Competition and Consumer Commission (ACCC) took the South Korean company to the Federal Court in 2015, alleging it misled customers about their rights in relation to faulty products.

The ACCC presented several examples where customers agreed with LG to pay for labor or parts to repair a television, even though they might have been entitled to refunds and/or replacements under Australian Consumer Law.

But on Friday, September 1, Justice John Middleton rejected the consumer watchdog’s allegations that LG had tricked customers into thinking they had no option but to pay for repairs.

Full Content: Telecom Paper

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