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Australia: Consumer watchdog launches legal action against Thermomix

 |  June 18, 2017

The Australian consumer watchdog is taking Thermomix to court for failing to report 14 serious injuries from its product in time and misleading consumers about guarantee rights.

The Australian Competition and Consumer Commission (ACCC) launched Federal Court action on Friday after the household kitchen appliance company did not report the 14 injuries within the mandatory two-day period.

ACCC acting chair Delia Rickard said the law requires that suppliers tell the ACCC as soon as they are aware of a person suffering an injury from their goods.

Thermomix is also being sued over its TM31 model, which was recalled in 2014.

“In relation to the safety of the TM31 model, it is alleged that Thermomix made false representations and engaged in misleading conduct by representing to consumers that it was not aware of any safety issue,” Ms Rickard said on Friday.

Thermomix allegedly continued to supply the TM31 when it was aware of the safety issue and did not disclose the problem to consumers as soon as it became aware.

Full Content: The Guardian

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