Australia: Hyundai promises to obey consumer law says ACCC

Hyundai is the latest car manufacturer promising to improve its compliance with consumer law and better inform customers of their legal rights. A common complaint is car owners being treated unfairly under the terms of manufacturers’ warranties.

Many consumers are unaware they have automatic rights under the Australian Consumer Law, regardless of whether a problem with their new car is covered by the manufacturer’s warranty.

Australian Competition and Consumer Comission (ACCC) chair Rod Sims called on other manufacturers “to follow Hyundai’s lead,” while asking the car industry more broadly to “lift its game in handling consumer guarantee complaints”.

“Hyundai worked constructively with us and formally committed to improve their systems to comply with consumer guarantees,” Sims said.

“By putting the consumer law front and centre, Hyundai is seeking to ensure its customers get what they’re legally entitled to when they experience a problem with their vehicle.”

Hyundai Australia chief operation officer Scott Grant said the manufacturer’s voluntary work with the ACCC represents a “constructive and beneficial” approach which will benefit customers.

Full Content: The Motor Report

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