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Australia: Telstra warned by regulator

By  |  May 27, 2019

Telecommunications regulator ACMA has issued Telstra a formal warning for failing to comply with regulations governing the deployment of mobile base stations.

An investigation by ACMA in response to a complaint from a resident found that Telstra failed to meet the deployment code rules designed to provide local councils and communities an opportunity to provide input before a project to deploy mobile infrastructure commences.

The investigation found that Telstra did not fully comply with a consultation plan which required Telstra to contact residents in the immediate vicinity of the base station in question.

In addition, Telstra failed to send a letter containing this information to other interested and affected parties, and failed to acknowledge a written complaint from the resident within 10 business days of its receipt.

“There is public concern about the rollout of mobile infrastructure, including small cell base stations, in residential areas,” ACMA Chair Nerida O’Loughlin commented.

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