A PYMNTS Company

StubHub to Pay $10 Million to Settle FTC Ticket Pricing Case

By  |  April 9, 2026
StubHub

StubHub Holdings Inc. has agreed to pay $10 million to resolve allegations brought by the Federal Trade Commission that it failed to properly disclose the full cost of tickets to consumers.
According to Bloomberg, the proposed settlement was filed Thursday in federal court in New York. Regulators said the company did not include mandatory fees and additional charges in the initial ticket price display, instead revealing them only at the final checkout stage.
Per Bloomberg, the FTC’s complaint centered on rules introduced in May 2025 requiring ticket sellers to adopt “all-in pricing,” meaning the total cost — including fees — must be shown upfront. The agency alleged that StubHub did not fully comply with these requirements during a brief period after the rule took effect.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    Related: DC Attorney General Sues StubHub Over Hidden Junk Fees

    We’d love to be your preferred source for news.

    Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks!

    Add as Preferred Source

    In a statement, FTC Chair Andrew Ferguson said StubHub chose to “slow-walk compliance” with the agency’s pricing rule between May 12 and May 15 last year so it would not apply to the release of tickets for the National Football League’s 2025 season. According to Bloomberg, he added that the $10 million payment will be used to refund customers who purchased tickets during that three-day window.
    StubHub said the agreement addresses a limited set of transactions from May 2025, noting that some listings during that period did not display fees in the initial ticket price.

    Source: Bloomberg