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New Zealand: Watchdog lays charges against Spark

By  |  July 9, 2018

New Zealand’s competition watchdog has filed 11 charges against telecom company Spark, alleging the telecom misled customers. The charges were filed in Auckland District Court by the Commerce Commission under the Fair Trading Act and cover the period 2 June 2014 to 7 December 2017.

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    The Commerce Commission alleges Spark overcharged customers for broadband data when a fault in Spark’s broadband network misrecorded customer data usage.

    The telecom sent letters offering new customers a NZ$100 (US$68.37) account credit for subscribing to a particular broadband plan, but failed to mention the offer could only be redeemed by phoning Spark, the Commission says.

    The offers allegedly created the impression that customers signing up online would receive the credit, when they wouldn’t.

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