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UK: Competition watchdog to investigate UK care homes

By  |  December 4, 2016

Care homes that hit residents with shock rises in bills or have contracts riddled with hidden charges are to be investigated by regulators looking to see if the sector is treating people fairly and providing value for money.

The Competition and Markets Authority’s (CMA) inquiry will cover the 430,000 older people in care and nursing homes across the UK.

It comes weeks after a bleak Care Quality Commission assessment warned that the quality and safety of social care received by elderly and disabled people in England are at risk, with care homes closing and providers pulling out because they can no longer make enough money.

The CMA said its inquiry would examine reports of “potentially unfair practices and contract terms being used by some care homes” and whether they breach consumer law.

It said it would “particularly like to hear from care home residents and their relatives who have encountered issues such as unexplained or ‘hidden’ charges, unexpected fee increases, confusing requests for ‘top-up’ payments, or occasions when they feel that complaints have not been handled fairly”.

Full Content: The Guardian

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