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UK: Regulator fines SSE £$1m for sending inaccurate customer statements

By  |  June 7, 2018

Scottish energy company, SSE, has agreed to pay £1 million (US$1.34 million) for sending out inaccurate and misleading annual statements to some pre-payment meter customers, reported the Guardian. Energy Regulator Ofgem found the energy giant sent 1.15 million statements that were inaccurate and misleading to 580,000 customers between June 2014 and September 2015.

The UK-listed company said it deeply regretted the failings, which resulted in households being sent annual statements that had the wrong information on the cheaper tariffs available to them.

The documents also included inaccurate estimates of the savings of switching to those deals, meaning customers may have made decisions that ultimately left them out of pocket.

The shortcomings were compounded, Ofgem said, by SSE failing to “act promptly to put things right, by not identifying the issue at an early stage and by not escalating action to address it or putting in place appropriate remedial actions”.

Full Content: The Guardian

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