A PYMNTS Company

US: FTC weighs probe into TripAdvisor’s deleted reviews

By  |  November 27, 2017

TripAdvisor could be in hot water with federal regulators over its decision to delete negative reviews on its site, according to news in USA Today on Wednesday, November 22.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    Following an investigation by the Milwaukee Journal Sentinel, the Federal Trade Commission (FTC) may launch a probe into TripAdvisor over claims the site deleted negative travel reviews for destinations where injuries, rapes, deaths and other dangerous activity occurred.

    Senator Tammy Baldwin (D-Wis) reportedly received a letter by the FTC last week confirming that the Commission is looking into the matter, after Baldwin called for such action.

    “The Commission has a strong interest in protecting consumer confidence in the online marketplace, including the robust online market for hotel and travel,” said FTC Acting Chairwoman Maureen Ohlhausen in the letter. “When consumers are unable to post honest reviews about a business, it can harm other consumers whose abilities to make well-informed purchase decisions are hindered and harm businesses that work hard to earn positive reviews.”

    Full Content: PYMNTS

    Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.