FedEx has announced its bold entry into the competitive world of e-commerce with the launch of a cutting-edge platform named “fdx.” Set to debut this fall, fdx aims to provide online merchants with comprehensive end-to-end e-commerce solutions, transforming the way businesses manage their supply chains, connect with customers, and handle deliveries.
In a statement, FedEx outlined the key features of its new platform, emphasizing the integration of existing FedEx commerce tools and the incorporation of fresh capabilities. The platform will leverage the resources gained from FedEx’s acquisition of ShopRunner, an e-commerce marketplace, in 2020. Among the notable additions is the ability for businesses to create a “custom post-purchase experience,” enabling brands to offer customers more accurate shipment information. Moreover, fdx will tap into FedEx’s extensive shipment network data to enhance order management for businesses.
Christina Meek, FedEx’s Global Relations Manager, clarified in an email to The Verge that the company is not entering the marketplace business. Instead, FedEx aims to empower businesses with “digital capabilities and insights” while allowing them to maintain control over their customer experiences. This strategic move comes at a time when FedEx faces stiff competition in the logistics sector, particularly from industry giant Amazon, which has long been viewed as a threat to FedEx’s traditional business model.
FedEx’s decision not to renew a contract to fly Amazon cargo through FedEx Express in 2019 signaled the intensifying rivalry between the two giants. Amazon reciprocated by forbidding its sellers from using FedEx for Prime deliveries during the holiday season later that year, citing declining performance as the primary reason. The ban was lifted the following year, but the competition between FedEx and Amazon remains fierce.
Source: The Verge