The Global
Digital Shopping Index

The calculator measures how satisfied consumers are with the set of digital capabilities merchants offer. These digital capabilities allow consumers to more efficiently shop using digital channels. They can be classified into one of five categories.

Value me

Do you offer your customers the ability to receive promo codes targeted to specific interests?YesNo

Make it easy for me

Do you offer your customers the ability to see product details digitally?YesNo
Do you offer your customers the ability to receive free shipping on digital orders?YesNo
Do you offer your customers the ability to buy online and pickup in store from an employee (either in store or curbside)?YesNo
Do you offer your customers a mobile app to make purchases for delivery or pickup?YesNo
Do you offer your customers the ability to order products using voice-activated devices?YesNo

Protect me

Do you make it easy to resolve dispute issues with your customers?
YesNo
Do you refund fraudulent charges made to your customers?
YesNo
Do you store your customers' card details on file in a secure manner?
YesNo