September 6, 2019There are worse ways to start a business than what happened when John Tabis was getting direct-to-consumer and subscription flower operation The Bouqs off the ground.
As the story goes — the ...
August 27, 2019Retailers and grocers want to streamline the in-store
checkout experience and increase conversions. Diebold Nixdorf’s Carl von Sydow tells Karen Webster transactional data can help firms find the optimal checkout footprint that ...
August 27, 2019Gaining scale as a marketplace is, by-and-large, a good thing.
It’s a sign that one has successfully found a way to reach a stable base audience with its goods or services ...
August 22, 2019While traditional temporary and contract workers are not exactly new in the economy, the modern gig economy enabled by mobile technology is something of an economic force all its own. ...
August 16, 2019For gig workers, a growing subset of the economy where at least one-third of the U.S. workforce has taken on project-based work, getting paid in a timely manner can be ...
August 15, 2019That the average experience in a quick-service restaurant (QSR) has been greatly enhanced by the addition of mobile technology is almost inarguable. The customer journey these days is frankly much ...
August 15, 2019SCA may be facing a longer implementation period, but change is coming, of course. Ekata’s CEO Rob Eleveld tells Karen Webster that verification needs to combine aspects of the ...
August 12, 2019“No person is an island,” so goes the line from an old poem, meant to show how we are all interconnected. That line may lean toward the metaphysical, but the ...
August 9, 2019The good news about the era of marketplaces is that it allows the internet to finally live up to its potential as the store for everything. With few exceptions, no ...
August 9, 2019There are still countless books to be written about whether the digital age — the technology, the processes, the seemingly endless retail and service choices, the tracking of personal data, ...
August 8, 2019Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. That truth especially ...
August 7, 2019At this point in 2019, we’ve all dealt with some flavor of two-factor authentication that uses SMS one-time passcodes. We attempt a sign-in and see a prompt that tells us that ...
August 6, 2019Courtesy of the relationship and romance experts at PYMNTS, here is one of the few obvious statements that still manages to convey deep and eternal wisdom: Weddings are not for ...
August 5, 2019If there was a handbook for how to become a successful fraudster, the first sentence of the first chapter would go something like this: “Go where the money is.”
Perhaps that’s ...
August 2, 2019Fraudsters are ever bolder when it comes to phishing scams, which are up 76 percent year over year. The best approach to stop the bad guys in their tracks, DataVisor ...
August 1, 2019Call it the $1.6 trillion challenge.
College is a rite of passage for some, a dream for others and a financial challenge for just about everyone who strives for a diploma.
Paying ...
July 29, 2019The common view about Africa – once found in recent PYMNTS coverage – is that the vast, varied and massively populated continent represents the next frontier for eCommerce.
The middle-class and disposable incomes are ...
July 22, 2019They’re slow. They’re cumbersome and expensive. They open the door for fraud. For all their drawbacks, why do paper checks persist in accounts payable?
PYMNTS recently surveyed accounts payable (AP) executives’ ...
July 19, 2019Electricity moves pretty quickly, to put it mildly. Water can travel at some robust speeds, depending on gradient, pumps and other factors. But when it comes to payment options offered ...
July 19, 2019The world is changing rapidly. Multi-tasking at the highest levels isn’t just for CEOs or millennials in the “I want it now” era – it’s now common across all demographics.
Enter ...
July 18, 2019Trust is important for all of payment, commerce and financial services – it is more or less the glue that holds transactions together. Without foundations of trust, no transaction can ...
July 18, 2019Data is where it’s at, and more credit unions (CUs) are waking up to the fact that without sophisticated analysis of customer data, they risk being left behind as financial ...
July 18, 2019In financial services, there is a big gap between recognizing the need for innovation and actually innovating. Joe DeRosa, executive vice president at i2c, explains why firms must eye the ...
July 17, 2019You may have noticed in recent years that the cash you have in your wallet, pocket or purse tends to last longer than it used to. Drew Edwards, CEO at ...
July 17, 2019It can be easy to forget — especially for people plugged into digital payments and commerce — that much of the world still revolves around analog processes. That holds especially true ...
July 16, 2019Criminals are not the only elements that can vex financial institutions when it comes to protecting against money laundering. False positives — instances of potential but uncertain fraud — can ...
July 15, 2019Few activities in the digital economy are as filled with friction, and as frustrating and risky for merchants, banks and other businesses, than the customer onboarding process. Every step presents ...
July 11, 2019Automated retail is bifurcated between in-store, brick and mortar efforts as seen with Amazon Go and on the opposite end of the spectrum, cabinets. Worldnet CEO and Co-Founder Will Byrne ...
July 11, 2019Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. And payments plays a big ...
July 5, 2019It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer consciousness. That’s not to tempt one into nostalgia, ...
July 1, 2019The digital transformation of India’s payments landscape is underway, through government mandate, and a slew of banking and FinTech players. Jeremy Wilmot, group president at ACI Worldwide, tells Karen Webster ...
June 27, 2019Credit unions (CUs) often have deep relationships with their customers, but they don’t often have primary financial institution status with them. CO-OP Financial Services President and CEO Todd Clark tells ...
June 26, 2019Most of the insight into credit union spending priorities featured in the PYMNTS/PSCU Credit Union Playbook earlier this year is probably much in line with expectations. Anti-money laundering, data security, mobile/digital ...
June 17, 2019You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others about it. Quite to the ...
June 13, 2019If one doesn’t know where they’re going, sang one Beatle, any road will get them there — but not easily or efficiently. In an age of eCommerce (of two-hour delivery ...
June 12, 2019Trust is the currency that makes online marketplaces of all shapes and sizes run — but in a world where cybercrime and digital attacks on consumer identity are endemic, it ...
June 10, 2019A few weeks ago, card giant Visa debuted Visa Next, bringing a wealth of broad API functionality to issuing banks and partners. Sam Shrauger, SVP of digital solutions at Visa, walks ...
June 10, 2019With summer upon us, it might have escaped notice that the decade of the 2010s is about to end. We don’t mean to get nostalgic or weepy-eyed (not just yet), ...
June 5, 2019Push payments have been a topic of conversation in the developed world for the last several years, across verticals and use cases. Riding the card rails in reverse has unlocked ...