Data - PYMNTS.com

RENTERS AND REFUNDS

Money Mobility

Inside The December 2023 Report

2%: Portion of consumers who received rent-related refunds in the last year
19%: Share of consumers who received most rent-related refunds via instant transfer to their bank account
72%: Portion of consumers highly satisfied when using digital payment methods to receive rent-related refunds

Editions:
December 2023 | November 2023 | November 2023 | October 2023

FINANCIAL INSTITUTIONS REVAMPING TECHNOLOGIES TO FIGHT FINANCIAL CRIMES

Fraud Prevention

Inside The December 2023 Report

90%: Portion of FIs that use fraud prevention APIs
29%: Share of FIs that rely entirely on third parties to provide AI and ML solutions
30%: Portion of FIs that say customer needs are an influential factor when considering third-party solution providers

Editions:
September 2023

BUSINESS EXPENSE REIMBURSEMENTS

Money Mobility

Inside The December 2023 Report

4%: Portion of millennials who received business expense reimbursements in the last year
14%: Share of consumers who have received their business expense reimbursements via non-instant digital payments most often
43%: Share of consumers who have received their business expense reimbursements via instant digital payments most often

Editions:
November 2023 | November 2023 | October 2023 | October 2023

A HOUSEHOLD SUPPLY DEEP DIVE

Subscription Commerce

Inside The November 2023 Report

42%: Share of subscribers who shop in-store less often because of their subscriptions
31%: Portion of subscribers who use scheduled and auto-fill subscriptions for most of their regularly used products
15%: Share of subscribers who cite more control over timing as the top reason they prefer to shop online at will when a product runs out

Editions:
September 2023 | August 2023 | June 2023 | April 2023

HOW CONSUMERS ARE APPROACHING HOLIDAY SPENDING AND TRAVEL

Retail

Inside The November 2023 Report

39%: Share of holiday shoppers planning to give clothing this year
25%: Portion of consumers planning to travel this holiday season
$1,950: Average amount consumers planning to travel expect to spend on holiday travel this year

Editions:
September 2023 | June 2023

CREDIT UNIONS AND COMMUNITY BANKS GAIN CREDIT CARD ISSUING MOMENTUM

Credit Unions

Inside The November 2023 Report

15%: Share of consumers who would prefer a credit union for a new credit card
16%: Portion of consumers who have a primary bank account with a credit union
24%: Share of consumers that prefer a credit union or community bank for a new credit card

Editions:
May 2023

THE JOURNEY TO AUTOMATION

Accounts Payable

Inside The November 2023 Report

37%: Share of mid-sized firms citing the time required to learn new technology as a hurdle to automating AP and AR
13%: Share of mid-sized firms citing a desire to save time as the top reason for automating AP or AR processes
5%: Portion of mid-sized firms that have completely automated AP and AR processes

Editions:
November 2023

THE HOLIDAY SHOPPING DEEP DIVE EDITION

Consumer Finance

Inside The November 2023 Report

42%: Portion of consumers annually earning more than $100K living paycheck to paycheck as of October 2023
43%: Share of consumers living paycheck to paycheck and struggling to pay bills who plan to use credit for holiday spending
37%: Share of consumers who say they will use savings to pay for holiday expenses

Editions:
Paycheck Report | Paycheck Report | Paycheck Report | Paycheck Report

ACCOUNTS PAYABLE AND RECEIVABLE TRENDS AND THE PATH TO PROFITABILITY

Accounts Payable

Inside The November 2023 Report

44%: Portion of mid-size firms that have automated one or two of their AP processes
73%: Share of executives at mid-size firms reporting that AP automation improves cash flow, increases savings or contributes to business growth
85%: Portion of executives at mid-size firms citing accurate, efficient and streamlined processes as benefits of AP automation

STREAMLINING AD HOC PAYMENTS WITH INSTANT PAY

Money Mobility

Inside The November 2023 Report

63%: Share of senders sending tip payouts to employees that already pay fees to make these payouts instantly
80%: Share of senders that think receivers are satisfied with their current ad hoc solutions
31%: Share of senders that expect improved customer/supplier satisfaction would be the chief benefit of adding new ad hoc payment solutions

Editions:
November 2023 | October 2023 | October 2023

FRAUD MANAGEMENT, FALSE DECLINES AND IMPROVED PROFITABILITY

Fraud Prevention

Inside The November 2023 Report

11%: Average share of online transactions by eCommerce merchants that fail
61%: Portion of fraud that merchants attribute to technology-driven activity
86%: Share of eCommerce firms that report increased profitability from proactive support from PSPs

2023-2024 GROWTH CORPORATES WORKING CAPITAL INDEX: LAC EDITION

VISA

Inside The November 2023 Report

13%: Share of top-performing companies in LAC that are highly likely to use virtual cards most in the next 12 months
11%: Share of companies in LAC that used invoice factoring in the last 12 months, highest among all regions covered in the survey
88%: Share of top-performing companies in LAC that used working capital for planned expenses

Editions:
September 2023

MEASURING CONSUMER SATISFACTION WITH INSTANT PAYOUTS

Money Mobility

Inside The November 2023 Report

36%: Share of consumers who receive payouts for freelance or consulting projects most often via instant methods
77%: Portion of consumers who opted to receive instant payments for income and earnings disbursements
78%: Share of consumers who are highly satisfied when receiving disbursements via instant payments

Editions:
October 2023 | October 2023

THE RISE OF EMBEDDED PAYMENTS

Payments As A Service

Inside The November 2023 Report

78%: Portion of marketplaces that have sub-merchant accounts
66%: Share of revenue generated by PayFacs that comes from payment processing
68%: Portion of ISVs that provide services to wholesale companies saying their biggest challenge lies in economic uncertainty

THE SAVINGS DEEP DIVE EDITION

Consumer Finance

Inside The October 2023 Report

20%: Portion of consumers who cited job losses or income reductions as a reason they depleted their savings
35%: Share of consumers earning $200K+ annually who report increased savings ability compared to 2022
30%: Portion of consumers who dealt with a major expense using a significant percentage of their savings in the last year

Editions:
Paycheck Report | Paycheck Report | Paycheck Report | Paycheck Report

HOW PERSONALIZED CARD-LINKED OFFERS DRIVE STORE CARD USAGE

Loyalty & Rewards

Inside The October 2023 Report

73%: Share of store card owners who are highly interested in using cash-back offers for store cards tied to specific products in the next three months
62%: Share of consumers who shop where they are loyalty or rewards program members who own a store card
35%: Share of store card holders who are highly likely to switch to merchants offering store cards with personalized offers

Editions:
September 2023 | March 2023 | January 2023 | October 2022

DECLINING PURCHASING POWER PUSHES CONSUMERS TO IMPROVE CREDIT SCORES

Debt

Inside The October 2023 Report

34%: Share of credit builder app users who are more likely to have increased their credit score by more than 100 points than those who did not use these apps
59%: Share of consumers who did not try to increase their credit score because they were content with the level of their credit score
21%: Share of average consumers who were able to increase their credit score by more than 100 points
397%: Share of debt Gen X owes as a percentage of their disposable income

Editions:
October 2023 | September 2023 | August 2023 | June 2023

GAMING AND WINNINGS

Money Mobility

Inside The October 2023 Report

18%: Share of consumers who said digital instant payments was the winnings payout method they used the most in the last year
66%: Portion of consumers who prefer instant winnings payouts because they are convenient
76%: Share of consumers who would have chosen a digital instant payout option if available but were not given the choice

Editions:
October 2023

HOSPITALITY AND TIPS

Money Mobility

Inside The October 2023 Report

58%: Portion of hospitality workers who received their tips in cash the most often in the last year
85%: Share of workers receiving tips via digital instant payments who are highly satisfied with this payout method
81%: Portion of hospitality workers who choose instant payments for their convenience

HOW OPEN BANKING CAN PROVIDE FAST AND EASY CONSUMER PAYOUTS

Real-Time Payments

Inside The October 2023 Report

71%: Share of consumers who received payouts from public institutions and had them sent directly to their bank accounts
50%: Share of millennials who report that the availability of open banking connectivity features highly influence their choice of merchant or provider
48%: Share of consumers who received a larger number of payouts who said connectivity features are their most preferred way to receive funds

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