Join our discussion in our live events and shows.

The Discovery: Present and Future Trends of AP Automation That No One Saw Coming

Tuesday, September 29th, 2020

FinTechs are busy innovating front-end payments experiences and back-office processing upgrades customized for post-pandemic operations. Issues of business resiliency and smart digital transformation across the spectrum from SMBs to enterprises come into play as PYMNTS CEO Karen Webster chats with expert guests about AP automation trends to expect for 2021, and how never to get caught unprepared for change again.

Voice As The Ultimate Touchless Commerce Experience

Thursday, September 3rd, 2020

12:00-12:40 p.m. ET

Distinct new consumer personas arising from the global pandemic all have something in common: they don’t want to touch POS terminals ever again. Karen and her guests dissect digital transformation from the perspective of the newly-minted digital-first consumer, examining intricacies of the “4 COVID Personas” and offering useful insights into embracing the voice-powered touchless future of commerce and payments.

Commerce is a Conversation

Tuesday, September 2nd, 2020

12:00-12:40 p.m. ET

Digital experience means far more than a dazzling app. As basic human compassion became a “product” of many customer service departments during the pandemic, companies are now learning valuable lessons in listening. Commerce has always been a conversation, after all, and digital hasn’t changed that. Karen and her guests probe key decision drivers—like integrity—that help digital-first consumers form trust, preference and loyalty with online merchants.

Meet the Digital-First Consumer

Tuesday, September 1st, 2020

12:00-12:40 p.m. ET

Shopping habits changed fast when people began fearing COVID-19 was on every POS terminal and in the very air of store aisles. Karen and her guests evaluate new digital shopping patterns, with a focus on where consumers are shopping, what they’re buying, and how they’re paying.

Modernizing Card Strategies

Thursday, September 10th, 2020

Card products are undergoing changes from form factor to digital-first spend controls to totally touchless capabilities and more. Big-spending demographics like Millennials and Gen-Z reward digital-first features that have demonstrable value, and research shows they will switch financial institutions to gain Big Tech connected economy experiences. Credit union innovation must stay one step ahead. PYMNTS CEO Karen Webster and expert guests debate the best ways to modernize card products and strategies for credit unions at a time of big economic resets and Big Tech incursions.

How Banks are Innovating for Digital-First Excellence

Tuesday, July 28th, 2020

If banks and financial institutions want to know how to “do” digital, look to Apple, Google and Big Tech—they are your new competition. What can FIs learn from the banking expeditions of Big Tech brands? Tune into PYMNTS TV as CEO Karen Webster is joined by special guests Vaduvur “VB” Bharghavan of OnDot Systems, Chuck Fagan of PSCU, Scott Zimmer of Truist and Doug Brown of NCR as they describe how FIs offering dazzling digital-first experiences—really useful card apps, seamless multichannel shopping and, of course, touchless payments—are meeting consumer expectations for totally connected commerce.

Attendees will learn:

  • Ways in which real-time payments improve customer experience, and revenues
  • About selecting platform partners that can provide Big Tech capabilities
  • How to securely digitize legacy banking services, especially for mobile users

Digital Trust in a World of New Behaviors

Tuesday, July 14th, 2020

Digital transformation has been forcefully accelerated, but how does that agility translate into the fight against COVID-era attacks and sophisticated identity threats? As millions embrace online everything, preserving digital trust now falls mostly on banks and financial institutions (FIs).

Now, advances in identity data and the use of different weights in the payment mix offer new opportunities for organizations and their customers to arm themselves against cyber threats. From machine learning as a means of fraud prevention to corporate treasury teams working with new datasets, the experts explain how digital identity, together with advances like real-time payments, help to engender trust and enrich relationships.

Attendees Will Learn How To:

  • Perform proactive instead of reactive fraud detection
  • Build models that reduce manual review
  • Recognize how machine learning succeeds where rules fail

How To Deliver The Modern Disbursements Experience - Live Roundtable

Tuesday, June 30th, 2020

Payments were starting to lean into “instant” when the pandemic hit. As the nation and economy now struggle to reopen and reinvent, failures around slow stimulus payments and SBA loans that still haven’t reached some have rallied the call for instant payments at scale. With the Federal Reserve’s FedNow initiative still years away, PYMNTS CEO Karen Webster gathers a trio of experts to map out the delivery of instant payments…instantly.

Attendees will learn:

  • How major players and rails are innovating for instant
  • Strategies for how FIs can add instant to their arsenal
  • Leveraging the power of consumer choice in faster disbursements