BNPL and the Disruption of Retail Payments

Protracted inflation and the burden of credit cards have made BNPL an increasingly sought-after alternative for consumers demanding financial flexibility. The payment method’s popularity is on the rise, but BNPL is not without its vulnerabilities.

Millennials and Generation Z are powering BNPL’s surge in the retail payments space and, in doing so, are helping to mold new shopping norms. While these trendsetters are accelerating toward a BNPL future, some are still swayed by the appeal of credit cards.

FinTechs are pioneering consumer payment experiences that marry consumption with greater financial autonomy — unlocking doors previously barred by the constraints of traditional credit. At the same time, innovative collaborations are fueling a dynamic upgrade to merchant payment solutions.

The buy now, pay later movement is upending consumer retail payments and lending, offering a breather from the heavy weight of credit card debt and climbing interest rates. Although usage of BNPL is on an upward trajectory, the industry still finds itself striving to balance meeting market demand and addressing the inherent risks of its offerings. As younger generations lead the charge of its adoption and innovative BNPL FinTechs begin to cater to both merchant and consumer needs, one conclusion is clear: this payment method is no longer a mere passing trend but financial evolution in motion.

Debt’s Grip Loosens With BNPL’s Charge
Younger Shoppers’ Creed Is ‘BNPL or Bust’
BNPL Charms Marketplaces and Main Street
Leveraging the Magnetism of BNPL: A Merchant’s Guide to Thriving

Debt’s Grip Loosens With BNPL’s Charge

Protracted inflation and the burden of credit cards have made this payment method an increasingly sought-after alternative for consumers demanding financial flexibility. The payment method’s popularity is on the rise, but it is not without its vulnerabilities.

Inflation’s wild climb helps fuel a consumer debt crisis.

Inflation’s recent frenzied ascent to a 40-year high helped thrust consumer credit card debt to dizzying levels, peaking at an unprecedented $1.03 trillion by mid-2023. Credit card interest rates surpassing 20%? Ouch! For nearly half of all cardholders, this has been no regular sting but a full-on roast. Amid this scorching financial landscape, consumers are desperate for a reprieve.

As credit cards falter, BNPL steps up to the plate.

$1T

Level of credit card debt among American consumers by mid-2023, partly driven by inflation and soaring credit card interest rates

Facing overwhelming credit card debt and fees, 73% of Americans are searching for alternatives. With nearly half of American consumers having already embraced BNPL, the payments solution is fast becoming the go-to purchasing strategy for many. As the hardship of high interest rates tightens its grip, a new inning is unfolding in the payments stadium — and consumers are clearly donning their game faces.

The method’s chart-topping fame overshadows a muted melody.

These standing ovations for BNPL are a declaration of consumer approval. However, in the recording studio of the BNPL payment-scape, there is a B-side — a track echoing tales of a user base more likely to stumble with credit and financially misstep. Every hit has its backstory, and even BNPL has its share of muted undertones.

Younger Shoppers’ Creed Is ‘BNPL or Bust’

Millennials and Generation Z are powering the payment method’s surge in the retail payments space and, in doing so, are helping to mold new shopping norms. While these trendsetters are accelerating toward a BNPL future, some are still swayed by the appeal of credit cards.

28%

Share of millennial and Generation Z consumers who would abandon a purchase if BNPL were not a payment option

BNPL has gone full throttle, with millennials at the wheel.

Is 2023 the year for full throttle into the BNPL express lane? Forty-six percent of Americans have hopped onto the BNPL fast track, a significant leap from the 31% just two years back. Driving this uptick are trendsetting millennials. They are not just chasing luxury — even essentials like groceries get the BNPL touch. In the payments race, BNPL’s slick appeal is challenging the time-tested allure of credit cards.

Digital natives issue an ultimatum.

Fire up the engines: Millennials and Gen Z are not here for old-school checkout methods. Already 28% of these digitally savvy shoppers would slam on the brakes of a purchase if BNPL were not available at the finish line. In today’s shopping grand prix, BNPL is no longer merely another payment option. It is fast becoming the turbo boost trendsetters are vying for.

Millennials paint the future with BNPL brushstrokes.

Millennials are leading a retail payments revolution painted in strong BNPL hues. With an average spend of $1,851 via BNPL contrasting with just $1,485 on traditional credit cards, the movement’s color scheme is unmistakable — and decidedly bold. As the canvas of retail payments continues to unfold, BNPL shows it has clearly become a dominant shade that cannot be ignored.

BNPL Charms Marketplaces and Main Street

The method melts financial barriers.

As inflation’s grip freezes budgets, more than half a million Canadians have sought shelter in Sezzle — and that count is only rising. To meet the need, Sezzle has introduced Sezzle Up, defying traditional credit models to open new doors to those historically left out in the cold. This is not merely a twist in the narrative of credit. It’s an entirely new chapter.

500,000

Number of Canadians who have already used Sezzle’s flexible payment offerings

Sezzle issues a challenge by asking, ‘Why settle for boundaries?’

Sezzle’s Pay Anywhere product is more than a service. It is a rebellion against financial barriers. With the backing of Visa, Sezzle has rolled out the red carpet to a global pool of underrepresented consumers to scoop up that 1% cash back and ascend the credit ladder. On extending options to consumers who previously lacked access to responsible financing, Sezzle asks, “Why not here? Why not now?”

BNPL expands its gaze to include merchants.

Zip Co and Primer are catapulting merchants to the frontlines of the BNPL movement. By joining forces, they are steering sectors — from high fashion to travel — into a new era of commerce. As they vie for a slice of the $11 trillion U.S. market pie, their innovative strategies promise to be a win-win, sweetening the deal for consumers and boosting profits for sellers.

Leveraging the Magnetism of BNPL: A Merchant’s Guide to Thriving

Today’s consumer retail experiences are vastly different even from those in the early 2000s. A central feature of this transformation has been BNPL’s success at captivating shoppers and positioning merchants at the threshold of significant opportunity. By challenging the conventions of traditional lending models, BNPL is facilitating novel retail experiences and championing consumers often neglected. Still, the seduction of BNPL’s potential must be tempered with an objective recognition of its risks to ensure that the promise of “pay-in-four” benefits consumers.
PYMNTS Intelligence prescribes the following actionable roadmap:

Collaborate to innovate: Partner with BNPL leaders and become well-versed in the nuances of their offerings. Doing so will help to ensure your business can seamlessly integrate the payment method into your customers’ shopping journeys.
Demystify the BNPL process: Launch impactful, consumer-centric educational campaigns that delineate the financial advantages, processes and risks of using BNPL. Well-informed consumers translate to empowered shoppers — and ones far more likely to be loyal.
Tap into millennial and Gen Z pulses: Design targeted marketing campaigns specifically for these key segments. Highlight the greater autonomy and flexibility that BNPL brings to purchasing decisions and financial management.
Address vulnerabilities: Stay informed about the potential pitfalls and criticisms of BNPL. Ensure transparency in BNPL promotions and integrate clear communication strategies that prioritize consumer financial well-being, thereby aligning your brand with responsible financial practices.
Conduct periodic assessments: Regularly review and assess usage data against the performance metrics of your BNPL integrations. Be agile and tweak strategies as market dynamics and consumer preferences change.

By harnessing the full potential of BNPL, merchants not only build stronger customer relationships but also reinforce their position in an otherwise ruthlessly dynamic retail landscape.

About

Sezzle is a payments company on a mission to financially empower the next generation. Sezzle’s payment platform increases purchasing power for millions of consumers by offering interest-free installment plans at online stores and in-store locations. When consumers apply, approval is instant, and their credit scores are not impacted unless the consumer elects to opt in to Sezzle’s credit-building feature, Sezzle Up. This increase in purchasing power for consumers leads to increased sales and basket sizes for the more than 41,000 active merchants that offer Sezzle.
As the only B Corp in FinTech, Sezzle proves that all industries — even payments — can do their part to provide solutions and make a positive impact today and into the future. For more information visit Sezzle.com.

PYMNTS Intelligence is a leading global data and analytics platform that uses proprietary data and methods to provide actionable insights on what’s now and what’s next in payments, commerce and the digital economy. Its team of data scientists include leading economists, econometricians, survey experts, financial analysts and marketing scientists with deep experience in the application of data to the issues that define the future of the digital transformation of the global economy. This multilingual team has conducted original data collection and analysis in more than three dozen global markets for some of the world’s leading publicly traded and privately held firms.

The PYMNTS Intelligence team that produced this Tracker:
Managing Director: Aitor Ortiz
Senior Writer: Randall Brown

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Buy Now, Analyze Later: A Deep Dive Into BNPL’s Disruption of Retail Payments