Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. Automation, artificial intelligence (AI) and similar...
Consumers have seemingly grown more comfortable interacting with automated and artificial intelligence (AI)-enabled interfaces when dealing with call centers. In fact, consumers have reported higher...
Robo-advisors are touted as the next big thing in digital banking and investments. For the May Digital Banking Tracker™, PYMNTS spoke with Dan Egan, director of Behavioral Finance and...
From automation to mobile-first institutions and solutions, disruption is the new normal for the digital banking space. Financial institutions have rolled out a handful of...
Cloud-based Software Betterment Raises an Additional $32M in Funding