Amid a sudden and dramatic shift in consumer shopping behavior, merchants across all industries have been forced to react quickly. The pandemic required digitization for...
FinTech firms may not be the only ones that traditional financial institutions (FIs) need to keep an eye on. About six in 10 consumers have said...
Facebook has been a firm with its share of troubles lately. Earnings weren’t quite what investors were looking for, its usership base in the U.S. and...
Throw out everything you’ve ever learned about what makes a consumer loyal to a brand. Consumers, over the last 10 years, have turned loyalty on...
A new report from Consumer Intelligence Research Partners (CIRP) reveals that when it comes to customer loyalty, Android users have iOS customers beat. According to...
What makes a consumer loyal? There really is no magic formula, and brands are spending serious money on strategies before truly answering this question. Rewards...
Rewards and incentive programs are not the bacon on top of the brussels sprouts. Bob Legters, senior vice president and chief product officer for FIS,...
It is hard to overstate the degree to which Sephora has changed the game in cosmetics retail. One of physical retail’s few success stories in...