Consumer Experience

Phoning In In-Store Customer Service Calls
Phoning In In-Store Customer Service Calls
October 08, 2015  |  Merchant Innovation

One of the things people tend to forget when new technologies disrupt long-settled industries is that ground-breaking devices or strategies take time to grow. Though...

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Comcast Betting On Retail For Brand Rehab
Comcast Betting On Retail For Brand Rehab
October 01, 2015  |  News

It’s no trade secret that telecom companies aren’t consumers’ favorite retailers on the planet. Between nebulous appointment windows and an alleged tendency to fiddle with...

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How Appliances Helped Lowe’s Master Mobile Commerce
How Appliances Helped Lowe’s Master Mobile Commerce
September 24, 2015  |  Merchant Innovation

Once upon a time, brick-and-mortar retailers were talking about eCommerce like the End of Days, but it’s much clearer now that it’s no longer that...

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Lessons From The Jet Set
Lessons From The Jet Set
August 13, 2015  |  Cool

“What really makes me feel successful is being able to use my life in service to someone else’s,” Oprah Winfrey noted in her 2009 commencement...

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