Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their...
The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future...
Six out of 10 customers don’t plan to return to bank branches after the COVID-19 pandemic recedes, instead favoring digital banking. But simply offering digital...
Financial institutions (FIs) are beginning to see the light at the end of the tunnel for bouncing back from the pandemic, but the crisis has...
In the post-pandemic terrain, digital onboarding is both hero and villain. That’s because COVID-19’s social distancing rules, plus digital everything, has led to the realization...
Customer onboarding and account opening is vitally important for banks to get right, as the processes kick off customers’ relationships with a given financial institution...
Consumers are embracing digital banking amid the pandemic, with many signing up for the first time. But time-consuming onboarding procedures that require extraneous details lead...
Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services....