Tech-savvy consumers have come to expect the ease and speed of omnichannel features offered by online retailers. In response, retailers ranging from brick-and-mortar behemoths to...
When it comes to standing out in the $445 billion beauty industry, it all comes down to personalization, says Benjamin Lord, executive director of global...
Eighty-eight percent of American adults have access to smartphones. Collectively, they now drive $130 billion in mobile commerce sales. That increase in mobile commerce spending...
The omnicommerce headlines, PayPal COO Bill Ready noted in a recent conversation with Karen Webster, tend to be dominated by the big players and the technologies they...
From fitness freaks to makeup mavens, Health and Beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use...
The restaurant space is in the midst of a digital upgrade, anchored by a wave of activity around cloud-based point-of-sale (POS) solutions and the related...
For years, pundits and industry experts have been predicting the end of brick-and-mortar business. But those rumors of demise may have been greatly exaggerated, with...
Sometimes it pays to follow the scent. Each quarter for about the last 18 months, we’ve asked 4,000 consumers to tell us why they shopped...
Many eTailers, including Amazon with Zappos, are turning the nearly $100 billion footwear industry upside down — and creating serious competition for brick-and-mortar merchants. Kent...