retail technology

Retailers Say They’re Drowning Under Post-Holiday Return Surge
Retailers Say They’re Drowning Under Post-Holiday Return Surge
January 06, 2025  |  Retail

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased...

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Toshiba Debuts Commerce Marketplace as Retailers Readjust
Toshiba Debuts Commerce Marketplace as Retailers Readjust
December 17, 2024  |  Retail

Toshiba Global Commerce Solutions has debuted a marketplace solution for retailers. The Toshiba Commerce Marketplace is designed to connect retailers with a network of technology partners...

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More Than Half of Consumers Want Smarter Shopping Experiences
More Than Half of Consumers Want Smarter Shopping Experiences
November 07, 2024  |  Retail

Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report,...

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Walmart Taps AI to Add Personalization to Holiday Shopping Experience
Walmart Taps AI to Add Personalization to Holiday Shopping Experience
October 31, 2024  |  Retail

Walmart is touting its AI capabilities as it prepares for the holiday shopping season. The retail giant on Wednesday (Oct. 30) announced several ways it would use artificial...

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AI Tools and Independent Sellers Key at Record Amazon Sales Event
AI Tools and Independent Sellers Key at Record Amazon Sales Event
October 10, 2024  |  eCommerce

Amazon says customers saved more than $1 billion during its October shopping event. The eCommerce giant touted this statistic in a Thursday (Oct. 10) press release in the...

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Custom 3D Cookie Cake Builder Takes Cue From Nike
Custom 3D Cookie Cake Builder Takes Cue From Nike
September 28, 2024  |  Retail

As consumers expect interactive, customized eCommerce experiences, Great American Cookies is learning from sneaker brands and auto companies how to create an immersive, engaging ordering...

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Grocers Integrate AI Into Digital Platforms to Boost Omnichannel Engagement
Grocers Integrate AI Into Digital Platforms to Boost Omnichannel Engagement
July 11, 2024  |  Retail

In an effort to stay ahead in a competitive market, grocers are leveraging artificial intelligence (AI) to enhance their consumer-facing digital platforms, making the experience...

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Computer Vision Checkout Expands Globally Despite Hurdles
Computer Vision Checkout Expands Globally Despite Hurdles
July 08, 2024  |  Retail

Around the world, computer vision checkout is growing, both in terms of its availability and its physical footprint, despite significant cost challenges to making the...

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Smart Mirrors Present Dressing-Room Commerce Opportunities for Retailers
Smart Mirrors Present Dressing-Room Commerce Opportunities for Retailers
January 24, 2024  |  Retail

Smart mirrors present an opportunity for retailers to embed shopping capabilities into the try-on process, PYMNTS Intelligence reveals. By the Numbers PYMNTS Intelligence’s report “How...

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