Coronavirus Data Center

PYMNTS’ COVID-19 Brief series

PYMNTS’ COVID-19 Brief series draws insights from surveys in which we ask approximately 2,000 U.S. consumers about the COVID-19 pandemic’s effects on their lives. The second edition examines how consumers continued to modify their behaviors into late March, offering a glimpse into the consumer psychology driving the pandemic’s rapidly escalating economic impact.

The key findings in the Life On Lockdown edition include:

  • Consumers were changing their routines largely because they had no choice.
  • Shopping at physical stores was down, but digital commerce was not picking up the slack.
  • Almost 60 percent of consumers believed their lives would return to normal within three months.
  • Consumers were more concerned about infecting others than they were about themselves.

How Consumers Are Reorganizing Their Lives In The Wake Of The Outbreak edition