PYMNTS’ COVID-19 Brief series
PYMNTS’ COVID-19 Brief series draws insights from surveys in which we ask approximately 2,000 U.S. consumers about the COVID-19 pandemic’s effects on their lives. The second edition examines how consumers continued to modify their behaviors into late March, offering a glimpse into the consumer psychology driving the pandemic’s rapidly escalating economic impact.
The key findings in the Life On Lockdown edition include:
- Consumers were changing their routines largely because they had no choice.
- Shopping at physical stores was down, but digital commerce was not picking up the slack.
- Almost 60 percent of consumers believed their lives would return to normal within three months.
- Consumers were more concerned about infecting others than they were about themselves.