Artificial Intelligence

  • Chatbot Company Sued By Delta Over Data Breach

    August 16, 2019 Chatbot Company Sued By Delta Over Data BreachDelta Airlines Inc. has filed a lawsuit against a firm that powered a chatbot on its website. The lawsuit alleges that 7.ai Inc. did not have basic cybersecurity safeguards while ...
  • The Need For Dynamic PII In The (Delayed) Dawning Of The Age Of SCA

    August 15, 2019 SCA may be facing a longer implementation period, but change is coming, of course. Ekata’s CEO Rob Eleveld tells Karen Webster that verification needs to combine aspects of the ...
  • AI Convo Platform Uniphore Gets $51M For Global Growth

    August 13, 2019 conversational AIConversation artificial intelligence (AI) company Uniphore, which is a platform to help companies with customer service and data needs, raised $51 million in a series C funding round to continue ...
  • Groupon Tries To Reach A More Lucrative Consumer Base

    August 12, 2019 Groupon Tries To Reach More Lucrative ConsumersHey, did you hear about Groupon? When was the last time anyone said that to you? No offense against Groupon, the relatively longstanding online discount provider, but the spotlight hasn’t been shining ...
  • Big Tech’s Big Profits For SoftBank

    August 8, 2019 Big tech, big bets and big profits. SoftBank’s first fiscal quarter is a snapshot of a longer-term trend if you go by the latest results announced this week. The firm’s $100 ...
  • Groupon Buys AI Tool To Offer Text, Chat Bookings

    August 8, 2019 Groupon Has Acquired Presence AI For User MessagingGroupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant to enhance a customer’s ability to communicate with a ...
  • Deep Dive: Securing Digital Identities Without Relying On Passwords

    August 8, 2019 Digital identification continues to make immense strides in implementation and uptake in the world’s economy, but it is not without vulnerabilities. More than 4.5 billion digital records were compromised in ...
  • DeepMind AI Firm Owes £1.04bn To Owner Alphabet

    August 7, 2019 Alphabet-Owned AI Co DeepMind Owes £1BDeepMind, an artificial intelligence company based in London that Google bought for £400 million ($486 million) in 2014, is deeply in debt and owes its parent company, Alphabet, upwards of ...
  • Driving Customer Engagement With Apps

    August 6, 2019 Driving Customer Engagement With AppsPayments can help merchants fight app fatigue, with the App Store and Google Play collectively offering over five million apps. In retail, NakedPoppy taps into digital technology and artificial intelligence (AI)-screened data to turn makeup into ...
  • Tractable Taps AI For Faster Auto Insurance Claims

    August 5, 2019 For roughly 6 million Americans who get into car accidents each year, another harrowing experience awaits when it comes to the insurance claim. After an appraisal, consumers typically wait days ...
  • Bitcoin Daily: New Data Set To Help Flag Illicit Crypto Transactions; MIT Study Finds Only 2 Pct. Unlawful

    August 5, 2019 bitcoin dailyCryptocurrency compliance company Elliptic has released the Elliptic Data Set, which aims to identify crypto transactions associated with money laundering. Elliptic collaborated with researchers from the Massachusetts Institute of Technology (MIT) ...
  • Amazon Pulls The Plug On Dash Button

    August 2, 2019 dash-button-amazonAmazon’s push-to-order Dash buttons will totally cease Aug. 31, CNET reported  The online giant first discontinued Dash button sales in February but had said it would support product reorders if customer ...
  • Putting AI In The Auto Insurance Claims Drivers Seat

    August 2, 2019 Financial institutions (FIs) and merchants worldwide understand how instant payments and disbursements could change the way customers and businesses operate and disrupt numerous industries such as the gig economy. However, ...
  • Visa’s Approach To Simplifying Cross-Border Payments

    July 31, 2019 TrackerFor merchants and FIs alike, cross-border payments can be a significant struggle. Compliance with governmental regulations, currency fluctuations and other factors can result in slow processing times, causing inconvenience for ...
  • Deep Dive: How AI Is Changing The CU Landscape

    July 31, 2019 Deep Dive: How AI Is Changing The CU LandscapeA Deep Dive that explores how credit unions are utilizing artificial intelligence for fraud protection and to create more engaging customer experiences.
  • REPORT: Payment Tech Tops FIs’ Innovation Agendas

    July 31, 2019 Report-Payment-tech-top-FI-agendas The financial world is awash in hot tech topics these days, from blockchain to artificial intelligence (AI). However, financial institutions (FIs) are getting better at separating vital areas of innovation ...
  • Deep Dive: Voice Assistant Technology For Mobile Order-Ahead

    July 30, 2019 Voice Assistant Tech For Mobile Order-Ahead Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was famous for ordering “tea, Earl Grey, hot” from ...
  • Deep Dive: Can Automation Solve Grocers’ Inventory Management Challenges?

    July 30, 2019 Brick-and-mortar retailers have one key advantage in the competition against eCommerce: Only they can immediately provide physical products. That advantage evaporates if consumers arrive at stores only to find the ...
  • Deep Dive: How AI And Automation Are Changing Digital Banking In India

    July 29, 2019 Many Indian consumers are making their first forays into the digital financial ecosystem as demonetization continues to shrink the country’s age-old reliance on cash. To accommodate this shift and the ...
  • Where Credit Unions Invest To Get The Best ROI

    July 29, 2019 Data-key-to-winning-loyalty  Credit unions (CUs) rely on their members’ loyalty to compete in a saturated financial services market. This means CUs must be carefully attuned to member’s financial needs and the innovations ...
  • Whistleblower Says Apple Contractors Can Hear Private Siri Conversations

    July 29, 2019 siri-dataApple’s Siri AI (artificial intelligence) assistant sends audio to human “graders” that includes sexual encounters, medical information, drug deals and other private moments recorded without users’ knowledge. The data, Apple said, ...
  • Deep Dive: Why Fraudsters See Value In Phishing

    July 26, 2019 Deep dive phishing scamsIt is far too easy for modern consumers and businesses to be lured into digital scams, and phishing is one of the most persistent types. These attacks are engineered to ...
  • Banks And Fraudsters Locked In Tech Innovation Race

    July 26, 2019 Banks And Fraudsters Locked In Tech Innovation RaceWhile FIs are turning to artificial intelligence (AI) and machine learning (ML) to keep bad actors out, fraudsters are using that same tech to muscle their way in. In the ...
  • Nucleus Software Targets Real-Time Payments Fraud

    July 26, 2019 As payments accelerate, the window of opportunity for financial service providers to identify and shut down a fraudulent transaction narrows. Banking technology firm Nucleus Software is rolling out a new solution ...
  • Standard Cognition Gets $35M For Cashless Checkout

    July 25, 2019 cashierless storeStandard Cognition, a startup that develops autonomous checkout technology that rivals Amazon’s, has raised $35 million in a Series B funding round and is valued at $535 million, according to ...
  • Messaging Platform Quiq Notches $12.5M For AI Build-Out

    July 25, 2019 chatbot messaging smartphoneMessaging firm Quiq raised $12.5 million in a series B funding round led by the Foundry Group that will enable it to build out its services with artificial intelligence (AI). Other ...
  • Source Intelligence Eyes AI For Supply Chain Compliance

    July 25, 2019 When it comes to regulatory compliance, no corporate is an island. An organization may have the resources to stay on top of ever-evolving regulations, but increasingly, businesses are being held accountable ...
  • Why N26 Is Keeping Fraud Top Of Mind In The US Market

    July 25, 2019 Meeting a consumer’s banking needs requires FIs to think locally — but when it comes to fighting fraud, it pays to think globally. That’s why FIs need to stay ahead ...
  • How BBVA Is Using AI To Fight Against AI-Armed Fraudsters

    July 25, 2019 Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access ...
  • Case Study: Why Curation, Customization Are Key For The Experience Economy

    July 24, 2019 Consumers are looking to have unique experiences that are worth their time and money, whether that means heading backstage to meet the Rolling Stones, enjoying a private meal with a ...
  • Inside N26’s Fraud Protection Strategy

    July 24, 2019 Fraudsters are muscling their way into new territories when it comes to how they approach consumers for their personal information. As such, both banks and businesses are looking to artificial ...
  • Uber Debuts Conversational AI Dev Platform

    July 16, 2019 Uber Releases Open-Source Conversational AI Platform Called PlatoUber AI, the ride-hailing company’s artificial intelligence division, has released an open-source AI platform called the Plato Research Dialogue System, according to a report by Venturebeat.  The platform is made to ...
  • Can AI Help Fix A Broken AML System?

    July 16, 2019 Can AI Help Fix A Broken AML System?Criminals are not the only elements that can vex financial institutions when it comes to protecting against money laundering. False positives — instances of potential but uncertain fraud — can ...
  • Are Consumers Ready For Chatbot Customer Service?

    July 12, 2019 call centerFor better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price, selection or location. Increasingly, call centers ...
  • How Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service

    July 12, 2019 Slow service doesn’t fly when customers connect with airlines across different channels. That’s why airlines are turning to artificial intelligence (AI) to give human agents more customer insights and reduce ...
  • AI That ‘Thinks’ Like A Fraud Analyst

    July 12, 2019 Artificial Intelligence Businesses evolve and so does fraud. The data is out there to help separate good transactions from bad, but not all data is equal. Rich Stuppy, chief customer experience officer ...
  • How Delta’s Customer Service Is Riding An AI Tailwind

    July 11, 2019 Artificial-intelligence-assists-call-centersConsumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To better service a customer base that ...
  • The Future Of Compliance: Using Data Better

    July 8, 2019 The Future Of Compliance: Using Data BetterIn the pre-digital age of financial services, AML/KYC was a very slow process. The government would put out their lists of sanctioned entities – hostile governments, drug kingpins, organized crime ...
  • Why AI Is Social Media Fraud’s New Best Friend

    July 5, 2019 It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer consciousness. That’s not to tempt one into nostalgia, ...
  • Tech Stumbles As Banks’ Compliance Pressure Rises

    July 2, 2019 When reports last week in the Financial Times (FT) highlighted the thousands of offshore bank accounts frozen by Lloyds Banking Group, the news thrust the issue of anti-money laundering (AML) ...
To Top