Artificial Intelligence

  • Why Social Data Is Key To Personalizing The CU Experience

    June 20, 2019 Whether they’re approving loan applications or targeting products and services, CUs are increasingly relying on data analytics to help with everyday decisions. But looking at financial data alone doesn’t always ...
  • Shopify Launches AI Fulfillment Network For DTC Sellers

    June 19, 2019 ShopifyShopify, an eCommerce company, has announced a number of products and services meant to enhance merchant experience with the company, according to a report by VentureBeat. Along with its new Shopify ...
  • Visa, AI And The $25B Fraudsters Never Got

    June 18, 2019 Cybercrime is both pervasive and expensive, as modern problems go. According to reports, citing the University of Maryland, there is an attempted hack every 39 seconds. By some estimates, cybercrime will ...
  • How To Introduce The World To AI-Assisted Cooking

    June 17, 2019 The wonders of AI  and learning algorithms are often touted at length in the payments and commerce industry. With the transformative power of smart machines, the pitch goes, commerce can ...
  • Visa’s McSherry On Responsible AI

    June 14, 2019 Artificial IntelligenceAn AI-driven model offers users great power when it comes to handling data, making sense of seemingly far-flung information.  But there also is great responsibility on the part of those ...
  • The Case For Federal IoT Regulations

    June 14, 2019 Smart technology is unlocking supply chain efficiencies, providing emergency alerts and much more. But despite intelligence of things (IoT) solutions being put to use in many cases, the field continues ...
  • BNY Mellon’s AI-Based Fraud Detection Initiative

    June 13, 2019 card readerWith the speed and volume of digital transactions increasing every year, fraudsters have become better at concealing their tracks. Hunting cybercriminals has become much like finding needles in a haystack ...
  • Deep Dive: Striking A Balance In Digital ID Security

    June 13, 2019 Security And Convenience Of Digital IDs Digital identification technology continues to advance, bringing both benefits and drawbacks. It’s undeniably advantageous to the world economy, with a recent study finding that national digital ID systems could induce ...
  • BNY Mellon’s AI Fix For Reducing False-Positives

    June 12, 2019 With 83 percent of consumers in the U.S. owning laptops and 91 percent owning mobile devices, there’s never been greater opportunity for digital fraud. Total losses due to fraud were ...
  • Why Aren’t More FIs Using AI To Fight Fraud?

    June 11, 2019 Payment fraud is an ideal use case for machine learning and artificial intelligence (AI), and has been used by financial institutions (FIs) to great effect. In fact, a typical consumer ...
  • Smart Glasses Firm Vuzix Launches AI-Powered Facial Recognition

    June 10, 2019 facial recognition technologySmart glasses company Vuzix has developed eyewear with artificial intelligence (AI)-powered technology that can recognize faces in a crowd, according to a report by TechCrunch. The technology was developed in partnership ...
  • Microsoft To Boost ‘Power Platform’ With AI, Blockchain

    June 10, 2019 artificial intelligenceMicrosoft is expected to announce Monday (June 10) enhancements to its Power Platform during its two-day Microsoft Business Applications Summit. According to a report in GeekWire, the updates include tools that ...
  • Old Payments Problems, New Solutions

    June 10, 2019 Old Payments Problems, New SolutionsWhile the digital age has supplied any number of new solutions to problems, many of those problems still persist. Thieves target retailers, moving objects from point A to point B ...
  • Amazon Tests Scout Delivery Robot

    June 10, 2019 Amazon has created detailed virtual maps to train the company’s new Scout delivery robot. Scout VP Sean Scott told The Verge that the eCommerce giant has collected 3D data, real-life textures, ...
  • IMF’s Lagarde Raises Concerns Over Big Tech’s FinServ Push

    June 10, 2019 International Monetary Fund Managing Director Christine Lagarde issued a warning over the weekend about the impact artificial intelligence may have on the financial system across the globe. Reuters reported Lagarde said ...
  • Newly Funded B2B Startups Tap The Power Of Data

    June 7, 2019 This week’s B2B Venture Capital roundup is all about data. With a total of $388 million raised this week, newly funded startups are deploying an array of data analytics technologies ...
  • The Case For Freeing Up $190B In Security Deposits

    June 7, 2019 Why Rhino Wants To Remove Cash From RentalsFor most renters, coughing up a cash-based security deposit means parting ways with that money for the duration of the lease. Now, there’s a movement to replace cash deposits with ...
  • Alexa Conversations To Get More Natural

    June 6, 2019 Amazon has announced the launch of Alexa Conversations, a new deep learning-based approach that developers can use for creating natural voice experiences on Alexa with less effort, fewer lines of ...
  • AI Chip Startup Attracts Bill Gates, Khosrowshahi In $9M Round

    June 4, 2019 AIA next-generation artificial intelligence (AI) chip startup called Luminous has raised $9 million in a seed funding round and attracted investors like Microsoft Co-Founder Bill Gates, Uber CEO Dara Khosrowshahi ...
  • Why AI Is MIA In Most FI Fraud Departments

    June 4, 2019 In the old days, forged checks were the biggest problems that bank fraud departments had to manage. Today, financial institutions (FIs) face a barrage of cyberattacks from hackers operating around ...
  • How QSRs Balance Security With A Great Order-Ahead Experience

    May 31, 2019   Mobile ordering is more popular than ever. In 2018, the volume of orders placed through mobile apps went up by 130 percent from 2016. To meet the increased demand, quick-service ...
  • Why Mastercard Put Voice-AI Ordering On The QSR Menu

    May 30, 2019 It has happened to most consumers at least once. One pulls into a fast food establishment’s drive-through lane, scans an extensive menu and can’t make up their mind. Then, feeling ...
  • Alexa Users Can Now Delete Voice Recordings

    May 29, 2019 Alexa Users Can Now Delete Voice RecordingsAmazon announced on Wednesday (May 29) an easier way for users to delete voice recordings on all Alexa-enabled devices, responding to the recent backlash. Buried in a press release in which ...
  • Erica — BoA’s AI Assistant — Hits 7M Users

    May 28, 2019 Erica, BoA’s AI Assistant, Hits 7M UsersBank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the bank said in a release. “The ...
  • Visa CyberSource: AI’s Role Is To ‘Predict’ — Not To ‘Know’

    May 28, 2019 Marvin Minsky, cognitive scientist and co-founder of MIT’s AI lab, said decades ago that computers can only do what we tell them to do.  Scott Boding, vice president of risk ...
  • Customer Service Can Be A Competitive Advantage For Digital Platforms

    May 24, 2019 Customer Service As An Advantage For PlatformsThe crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. and Europe currently involved with the gig economy, projected to be ...
  • AI Search Startup SearchSpring Sold To Scaleworks

    May 23, 2019 eCommerceScaleworks, a private equity firm focused on acquiring startups, inked a deal to acquire SearchSpring, an artificial intelligence (AI) eCommerce company. VentureBeat, citing Scaleworks, reported the PE firm typically goes after ...
  • Bill.com Debuts AI Business Payments Platform

    May 22, 2019 Bill.com Debuts AI Business Payments PlatformCorporate payments technology firm Bill.com is rolling out a new platform designed to deploy artificial intelligence (AI) for automated workflows. In an announcement on Wednesday (May 22), Bill.com said it has ...
  • Senators Propose $2.2B AI Investment

    May 22, 2019 Two senators have proposed new legislation that would allocate $2.2 billion toward federal research and development (R&D), and create a national artificial intelligence (AI) strategy. The Artificial Intelligence Initiative Act was ...
  • AI-Driven Sales Startup People.ai Raises $60M In Funding Round

    May 21, 2019 artificial intelligenceAn artificial intelligence (AI)-driven predictive sales startup called People.ai has raised $60 million in a funding round, and has attracted some of the biggest-name investors around, according to a report ...
  • Resisting The Temptation To ‘Rule’ In Small Biz Credit Decisions

    May 21, 2019 business lendingMachine learning and artificial intelligence can help smooth business processes and eliminate reliance on paper-based and manual operations. Prashant Fuloria, COO at financial technology firm Fundbox, tells PYMNTS that when ...
  • AI Startup Clinc Raises $52M In Venture Funding

    May 20, 2019 AI Startup Clinc Raises $52M In Venture FundingClinc, the AI startup, has raised $52 million in venture funding in a Series B round of venture funding. VentureBeat, citing the company, reported the $52 million was more than eight ...
  • Payday Lending, P2P And Innovation Topped The Week’s News

    May 17, 2019 Were you able to keep up with all the news that happened this week? We at PYMNTS are here to make sure you didn’t miss anything. Both Visa and Mastercard ...
  • Walmart Bolsters Artificial Intelligence Efforts

    May 17, 2019 Walmart Bolsters AI, Advertising EffortsBeyond serving as a place to pick up groceries on the evening commute, Walmart customer service is doing a lot of work behind the scenes that customers might not even ...
  • Alibaba’s Ma Worries EU Regulations Will Stifle Tech Innovation

    May 16, 2019 Alibaba CEO Jack MaJack Ma, the Chinese billionaire and founder of Alibaba, expressed concerns technology companies will be harmed by increased regulation coming out of Europe. CNBC, citing comments Ma made during the Viva ...
  • Payments Remain Key To Customer Service For Bank Of The West

    May 16, 2019 Why Customer Service Is Key In Digital Banking Most consumers look at banking as a time-consuming chore. They have many options to choose from and their loyalty can be fickle, making onboarding and engagement challenging. That’s why Bank of ...
  • Customer Service’s Future: Humans And Machines In Cahoots

    May 16, 2019 The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement to explain the narrative following ...
  • The Future Of Customer Service Is Humans And Machines Working Together

    May 16, 2019 artificial intelligenceThe robots are coming, and they are going to take our jobs. A simplification, perhaps – but if one were looking to find the simplest statement explaining the narrative following the ...
  • Call Centers Get Smarter — Thanks To AI

    May 15, 2019 Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with a call center needs an ...
  • Is Social Banking The Key To FIs Capturing Gen Z?

    May 15, 2019 Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Today’s customers expect more features ...

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