Artificial Intelligence

  • How AI And Robots Can Reduce Ecosystem Friction

    December 4, 2019 How AI And Robots Can Reduce Ecosystem FrictionFriction is everywhere – even the not-quite-vacuum of outer space has it. Closer to earth, friction can make a mess of commerce and payments, especially as impatient consumers have multiple ...
  • Amazon Launches Voice Transcription Tool For Doctors

    December 2, 2019 medical technologyAmazon Web Services (AWS) is launching a voice transcription tool for doctors at its Las Vegas re:Invent conference Dec. 2-6, CNBC reported on Monday (Dec. 2). Amazon Transcribe Medical transcribes doctor-patient ...
  • Leaked Documents Show UN Facial ID Tenets Framed By China

    December 2, 2019 chinese technology companies, standards, facial recognition, artificial intelligence, AI, united nations, International Telecommunication Union, ITU, newsTechnology firms in China are framing facial recognition policies at the United Nations (UN), The Financial Times (FT) reported on Sunday (Dec. 1), citing leaked documents.  The data obtained by FT ...
  • How Ticketmaster Rewards Fans And Bars Fraudsters

    December 2, 2019 Some 11 million U.S. consumers were scammed into buying fake or nonexistent live concert tickets last year — a trend that puts tremendous pressure on ticket-selling platforms to ensure they ...
  • China Tech Giants Push For Face ID Standards

    November 27, 2019 China Tech Wants Facial Recognition StandardsTencent, Xiaomi and Ant Financial are among the Chinese tech giants partnering with artificial intelligence (AI) firm SenseTime in an effort to standardize the facial recognition industry, Abacus reported on ...
  • Deep Dive: Realizing AP Automation’s ROI

    November 27, 2019 accounts payable automationPaper still dominates the AP ecosystem, with 72.4 percent of today’s AP professionals receiving invoices by mail and 43.8 percent by fax. There appear to be signs that many firms ...
  • How Ticketmaster Uses AI To Sort Fans From Fraudsters

    November 27, 2019 artificial intelligence to fight fraud The holiday shopping season is kicking into high gear with retailers working aggressively to entice customers with deals and discounts. Fraudsters, sadly, are also taking notice and are looking to ...
  • AP Automation’s ROI For Businesses And Suppliers

    November 26, 2019 B2B paymentsBusinesses can reap clear return on investment (ROI) from accounts payable (AP) automation, yet find themselves hamstrung when partners in their supply chain still live in a legacy-payment world. In ...
  • Facebook Says Facial Recognition App Was Only Used By Employees

    November 25, 2019 facebook, facial recognition, app, AI, photo tagging, internal use, employees, privacy, newsFacebook built a facial recognition app that was intended only for internal use, a company spokesperson told VentureBeat on Friday (Nov. 22).  Business Insider reported on Friday that as early as ...
  • What Grubhub, Uber Can Teach CUs About Loyalty And Rewards

    November 25, 2019   Credit unions (CUs) are unique among financial institutions (FIs) for the sense of loyalty they inspire among their members. PYMNTS’ Credit Union Innovation Index found that 65 percent of such ...
  • Tackling AP Automation’s ‘Chicken-And-Egg’ Problem

    November 25, 2019 AP invoicing payments Shifting away from paper-based accounts payable (AP) practices could be a game-changer for many organizations. AP professionals must first be willing to take the first step to embrace automation, but some ...
  • Fraud Control, Business Travel, Staying Competitive In The Sharing Economy

    November 22, 2019 In the $37 billion homesharing market, fraudsters are increasingly exploiting the speed and convenience that platforms promise. As Airbnb recently learned (in a big way), failing to validate the legitimacy ...
  • Supermarket Chain Ahold Tests Cashierless Store In MA

    November 21, 2019 Retail Business Services (RBS), the services company of Ahold Delhaize, has announced that it is testing out a new frictionless store technology at its Quincy, MA office. The technology, which is ...
  • Deep Dive: How Emerging AI Data-Driven Models Influence The Fraud Fight

    November 21, 2019 Bank and credit card fraud losses are likely to reach $44 billion by 2025, and new fraud types — like attacks from false mobile banking apps — are cropping up ...
  • Google’s Duplex-Powered Assistant Offers Movie Ticket Purchases

    November 21, 2019 google, duplex, assistant, artificial intelligence, AI, movie tickets, dinner reservations, newsDinner and a movie can now be booked through Duplex using Google Assistant, Google announced in a press release on Thursday (Nov. 21). Google Duplex was introduced at the May, 2018 ...
  • How Scotiabank Manages Fraud Protection For A Data-Driven Future

    November 20, 2019 How Scotiabank Manages Fraud Protection For A Data-Driven FutureWith more than 4.1 billion user credentials exposed in the first half of 2019 alone, financial institutions (FIs) are rushing to artificial intelligence (AI) to prevent fraudsters from using them. ...
  • Salesforce Taps Amazon For Call Center AI

    November 19, 2019 Salesforce Taps Amazon For Call Center AICustomer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press ...
  • Google Sets Up Shop In Tokyo’s Chic Shibuya Neighborhood

    November 19, 2019 google, tokyo, japan, Shibuya, Google for Startups Campus, AI, newsGoogle relocated its head office to Tokoyo’s hip Shibuya neighborhood, taking up most of the 35th floor of the Shibuya Stream skyscraper, Bloomberg reported on Tuesday (Nov. 19). Sundar Pichai, Google’s ...
  • Scotiabank: Slow But Steady Wins The AI Fraud Race

    November 19, 2019 The fact that fraud is on the rise is not new, nor is it surprising that banks are turning to artificial intelligence (AI) and machine learning to fight back. Banks ...
  • Digital Disruption Meets Automotive Repairs

    November 18, 2019 It’s a cliché (but a true one) to say that the automotive world, and the culture attached to it, is undergoing a massive, historic change — thanks to digital and ...
  • Fitbit’s Google Acquisition Sparks Privacy Concerns For Some

    November 17, 2019 FitBitGoogle‘s recent announcement that it is buying Fitbit is leading some users to ditch the device. “I’m not only afraid of what they can do with the data currently, but what ...
  • Deep Dive: The Many Roads To Digital-First Banking

    November 15, 2019 Deep Dive: The Many Roads To Digital-First BankingPYMNTS’ Where Will We Bank Next? Survey found that banking customers are increasingly placing a higher value on convenience, personal data security and appealing products. These offerings are becoming table ...
  • Amazon Echo Smart Speakers Outselling Google Home

    November 15, 2019 amazon, echo, google, home, smart speakers, Canalys, international, voice-assisted, AI, baidu, alibaba, newsAs smart speakers surge in popularity, Amazon Echo is the clear leader, outselling Google Home by a wide margin, SlashGear reported on Friday (Nov. 15), citing research from analyst firm ...
  • Regions Bank Makes A Digital Push With The Help Of AI

    November 14, 2019 Regions Bank Makes A Digital Push With AIIn the face of growing competition, banks are rethinking legacy processes and digitizing their customer journeys. For Alabama-based Regions Bank, artificial intelligence (AI) is the linchpin to reaching these goals, ...
  • BlackBerry On 5G And The IoT Security Problems That Must Be Fixed

    November 13, 2019 BlackBerry 5G and artificial intelligence AIThe promises of 5G include faster connectivity and more opportunity for Intelligence of Things (IoT) providers, but security threats from unregistered IoT devices and untested tech innovations loom. That’s why ...
  • NEW REPORT: Behind Regions Bank’s AI-Powered Digital-First Push

    November 13, 2019 In the face of growing competition, banks around the world are working hard to become the first choice of today’s customers. Recent PYMNTS research indicates that 34.8 percent of banking ...
  • As Fraud Feeds On Data, FIs Harness It With AI

    November 12, 2019 Too Much Data Is The Problem – And The SolutionLast month, Nasdaq began using an artificial intelligence (AI)-powered tool to flag suspicious trades. The machine learning tool got up to speed after a year of processing trade data and ...
  • How Humans, Machines Can Join Forces To Catch Payments Fraud

    November 12, 2019 To catch payments fraud, man and machine must work together. To that end, PSCU said last month that it has chosen NICE Actimize to modernize disputes management with the latter’s ActOne ...
  • Deep Dive: How Data Provides Businesses With Competitive Analytics

    November 11, 2019 Data lakes and fraud preventionBusinesses from a wide variety of industries must handle troves of data as they continue to crack down on fraud. Making sense of such large volumes of information can be ...
  • Keeping On-Demand Professional Services Fraud-Free

    November 8, 2019 Catching fraudsters can feel like a game of whack-a-mole for marketplaces that must carefully vet both buyers and sellers. The key, says Oisin Hanrahan, CEO of on-demand professional marketplace Handy, ...
  • How Handy Uses Data To Find Fraudsters Before They Strike

    November 7, 2019 Fraudsters are constantly reinventing their approach to schemes, putting businesses and eCommerce merchants in a precarious position of responding to constantly-evolving fraud threats. In other words, it is no longer ...
  • Deep Dive: Accelerating Accounts Receivable With Automated Technologies

    November 4, 2019 Accelerating AR With Automated Technologies B2B payments are anything but instant in the U.S., where a collective $3 trillion is tied up in businesses’ outstanding accounts receivable (AR). The average SMB has 24 percent of ...
  • The Rise Of Instant Payments In The Lending Industry

    November 4, 2019 Meeting consumer demand for faster disbursements can help lenders differentiate themselves within a sea of competition, but faster access cannot come at the speed of security. In the latest Disbursements ...
  • Deep Dive: How CUs Can Close The AI Innovation Gap

    October 31, 2019 Credit unions (CUs) have followed banks’ digital banking lead, churning out platforms, services and mobile apps for consumers to use speedy, convenient online services. However, CUs face an innovation gap ...
  • Building A More Trustworthy eCommerce Marketplace

    October 31, 2019 The thrill of the hunt — and chance to snag a good deal — is what drives millennials to local marketplaces. In this month’s Digital Fraud Tracker, Nathan Garnett, general ...
  • Starbucks US Rewards Membership Tops 17.6M

    October 31, 2019 StarbucksAs Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. The company saw active Starbucks ...
  • When AR Meets Social Networking

    October 31, 2019 Small- and mid-sized businesses (SMBs) lack the financial buffers of their larger corporate counterparts and so are especially vulnerable to cash flow interruptions. These smaller players find it especially important ...
  • Accounts Payable AI Company Stampli Raises $25M

    October 30, 2019 Accounts Payable AI Company Stampli Raises $25MThe artificial intelligence-based accounts payable company Stampli has raised $25 million in a Series B funding round, the company announced Wednesday (Oct. 30). The round was led by SignalFire, and Hillsven ...
  • How AI Can Help Automate Expense Management

    October 30, 2019 How AI Can Help Automate Expense ManagementWhen field-based workers like truck drivers or cleaning service contractors encounter work-related expenses on the job, they might reconsider the purchase if they think there will be a delay in ...
  • OfferUp’s General Counsel On Keeping Marketplace Shoppers Safe From Scammers

    October 30, 2019 Online tools are saving customers time on acquiring goods and services. Unfortunately, these tools are also saving time for fraudsters, who are seeking to acquire those customers’ funds. Shoppers can ...